1win Casino – generel debat (side 54)

For at være ærlig, undersøger casinoet ikke noget – de har allerede lukket sagen. De prøver at finde på undskyldninger, men jeg samlede alt, hvad jeg havde, fra det øjeblik, jeg modtog bonussen, og hele vejen gennem mine interaktioner med kundeservice, og teamet her undersøger det. Jeg modtog en bonus, og efter kun to spins for at opfylde gennemspilskravet, dukkede pengene op på min spillekonto med det samme – men forsvandt i det næste øjeblik. Jeg redigerer dette, fordi i dag, da jeg tjekkede turneringspræmielisten, var mit ID opført blandt vinderne – det samme, som casinoet hævdede var blevet fjernet manuelt, efter at jeg ikke opfyldte kravene. Så problemet ligger hos selve platformen, og bonussen blev ikke annulleret eller trukket tilbage; den blev udbetalt. Jeg blev behandlet meget dårligt af kundeservice, og de gav mig en masse undskyldninger, og bonussen blev afvist, selvom min konto er aktiv. 232 – min placering på ranglisten. Jeg har hele samtalen med dem; de handler ikke i god tro, og de ønskede mig endda held og lykke, da jeg var ved at appellere dette.

I understand. So the casino hasn’t given you any relevant explanation about this, right?

If not, then it’s good that our team is looking into the situation. Hopefully, we’ll be able to find out more and understand why this happened.

Jeg vil også gerne vide det – hver time finder de på en ny undskyldning. I går talte jeg med supporten, og de begyndte at sige, at jeg prøvede at hæve penge, men ikke havde opfyldt bonuskravene, og så videre. Jeg har allerede afskrevet det som et tab, for hvis de skulle have udbetalt bonussen, ville den være blevet krediteret automatisk – ligesom spillet stoppede, da jeg opfyldte bonuskravene. Hvordan skal jeg nu hæve noget, der ikke engang er gået ind på min spillekonto?

I can see that you’re still dealing with one issue after another. At this point, I think it’s definitely best for our complaint team to investigate the situation, because I can’t really tell why the casino keeps giving you these different reasons.

So for now, you’ll probably need to wait for your resolver and see how the case develops. If the casino keeps coming up with something new each time, our team will need to understand what exactly they’re basing these decisions on.

Jeg forstår ikke

Hvem er min juridiske repræsentant?

Og angående den manglende forståelse for, hvorfor de bliver ved med at ændre tingene hele tiden. Jeg har fået nogle udbetalinger annulleret før, og det har altid været det samme – det, der gælder, er supportteamets ord, og det er det. Jeg har altid modtaget betalinger der, men jeg ved, hvordan supporten fungerer, når de ikke vil betale: Når de ikke behandler anmodningen, lægger de på og finder på undskyldninger. Jeg har sendt en masse skærmbilleder fra den dag, det skete; hvis du vil, kan jeg sende dig linket til transaktionen. Uanset hvad, hvis du har spørgsmål, så lad mig det vide – jeg har alle skærmbillederne, og min konto er aktiv.

I wouldn’t say that anyone from our team is your legal representative, because we don’t deal with legal matters. We act as a mediator and try to help with disputes between players and casinos.

At the moment, Karla is assigned to your complaint, so she is the person handling your case, but she is not your legal representative.

I understand what you’re describing about your situation. Definitely keep all the relevant information and evidence you have, and if Karla needs anything else, provide it directly in the complaint. She’ll ask you the questions that are necessary for the case.

The forum itself won’t resolve your individual complaint. You can share your opinion and describe your experience here, which may also help other players, but anything directly related to resolving your case should be kept in the complaint thread with Karla.

Recommended - Scam Warning)

​Bad Experience & Urgent Warning:

This application and platform are untrustworthy, and I strongly advise everyone against using them. I was scammed out of 2,000 Egyptian Pounds (EGP) by one of their official agents. Despite repeatedly contacting customer support and providing all necessary transaction details and proof, no action was taken, my problem was not resolved, and my money was not returned.

​Conclusion:

A honest warning to everyone: completely avoid using this application or dealing with them to prevent losing your money.

My 1Win account was blocked because of a $1–$2 crypto deposit that I did not make myself. I accidentally shared my crypto deposit QR code, and someone else apparently used it to make the deposit.

The issue is that my account also contains a legitimate INR balance of ₹17,955,273, which was earned through my INR wallet activity and is completely separate from this crypto deposit.

Is it reasonable for 1Win to block my entire account and hold the full INR balance because of such a small disputed crypto deposit? I am willing to cooperate with any investigation regarding the crypto transaction, but I believe my legitimate INR funds should be treated separately.

Hello, I suggest keeping an eye on your complaint to find out whether it actually can be resolved.

The case is right here 👈

The case contains further description but if you want, you are welcome to share all the events here on the forum.

Hello, the way I see it, you have been cooperating with Martin, so I also assume that the ongoing complaint will provide at least a final statement when the time comes.

I understand the situation is not easy; one mistake happened, and then the casino made such a call. Well, I cannot add much because the whole complaint is private, but if you want to share more details about progress made, please feel free to do so.

I agree