2 år siden
Sure, I forwarded the e-mail you received from the licensing authority to Natalia.
1
1win Casino – generel debat (side 7)
2 år siden
I'm still looking at the reply from the licensing authority and still feel like they've probably made a mistake they're not aware of. It feels more like they wanted to send this "funny" message to one of their colleagues, but they replied back to all of you instead. Really, I have no other explanation for this 😕
2
2 år siden
Yeah I think so, allow me to say its sounds like a mockery message sending to one's friend/colleague....I believe they're familiar with such cases!
2 år siden
Hi, I was just looking at the complaint you submitted on CasinoGuru. It's a pity that you didn't provide these documents to the casino when they asked for it 2 months ago. That only makes the whole situation more complicated. Based on the screenshot above, I'm afraid the licensing authority isn't willing to help you at this moment.
2 år siden
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
Redigeret af forfatter 2 år siden
2 år siden
My point here is that, why didn't the 1win casino say that the 1 person is 3? why did they say its Abdulrahaman and I,meanwhile the three of us were tagged in the email.
This means that both the authorities and the casino are not good to players!
I see that you're having an opened complaint, best wishes on your complaint.
Redigeret af forfatter 2 år siden
2 år siden
It is well,
Thank you for your wishes.
2 år siden
Hej, jeg har lige registreret mig på denne side, og jeg håber, du kan hjælpe mig ..
den 25. september vandt jeg væddemål på 1Win, og efter at have prøvet udbetalingen mindst 40 gange (det blev altid afvist), gik det i behandling (venter), og den 26. september kontakter eksperttjenesten mig via e-mail og beder mig om dokumenter relateret til kontoen, kort og registrering, jeg sender alt ... men til dato har jeg ikke modtaget pengene endnu.
chat kundeservice er ubrugelig og inkompetent.
De svarer altid på e-mails med automatiske sætninger.
kan du hjælpe mig?
tak skal du have
Automatisk oversættelse:
2 år siden
Well, I have seen people scaling through its verification, so be calm, for at most 30days, if you're lucky they'll release your funds,and if you're less lucky, they'll qoute 9.7 clause and say you've violated the rule.
And that will be all,your money will be confiscated and account will be blocked.
2 år siden
tak for din betænksomhed,
de svarede mig den 26. september med denne besked
Hej!
I overensstemmelse med p.10.3. For at bekræfte nøjagtigheden af oplysningerne kan virksomheden anmode om dokumenter, der bekræfter kundernes identitet
For at udføre en omfattende og objektiv verifikation bedes du angive følgende oplysninger til vores e-mailadresse
1. bevis for identitet
2. brugsregning med bevis for bopæl
3. et billede af dit ansigt med et identitetsdokument i et godt oplyst rum
og jeg har leveret al den nødvendige dokumentation, men jeg har ikke modtaget noget endnu, der er gået omkring 20 dage
;;;:. t værelse;
Automatisk oversættelse:
2 år siden
Yes Afterwards, you're also supposed to received a message that your documents had been recieved and that you'll receive a message that within 14days at most 30days if additional verification is needed, a result base on the check made on your account.
2 år siden
godt, denne besked ankom straks efter et par minutter ... så de 14 dage starter fra den 26. september ... til dato er der intet ankommet.
Automatisk oversættelse:
2 år siden
Which means you'll have to wait for the duration given(14-30days), nevertheless if you wish you can open a complaint.
2 år siden
tak, jeg har åbnet en klage, vi håber det kan være til noget.
tusind tak
Automatisk oversættelse:
2 år siden
You're welcome, I felt I victim of the casino aswell, but my experience was a bad one, they didn't pay me my winnings.
2 år siden
Jeg beklager, må jeg spørge dig om gevinstbeløbet (ubetalt), og hvordan har du løst det?
Automatisk oversættelse:
2 år siden
Jeg beklager, må jeg spørge dig om gevinstbeløbet (ubetalt), og hvordan har du løst det?
Automatisk oversættelse:
2 år siden
It was a $130+
It wasn't solved, it was rejected, the casino got a way of manipulating my complaint manager into believing that I had multiple accounts!
Redigeret af forfatter 2 år siden
2 år siden
og åh hvordan kan du bevise det?
Automatisk oversættelse:
2 år siden
men jeg afventer deres svar, men det er en mærkelig side, det er aldrig sket for mig at vente så længe på en tilbagetrækning
Automatisk oversættelse:
2 år siden
Prove what??
