im just waiting
till my claimant here goes anywhere
if unsolved i would maybe prove them it retaken .
but why not all at once?
why do they request things one aftre another and refuse to request things all at once?
it apparently looks to me it tries to avoid verification to be done
u r only focusing on my selfie they think not viable and clear enough.
theres other concerns you don’t adress your opinions about.
Look how constantly players make complaints about this casino
this place is the worst place to bet, i guarantee it !
Well, to tell you the truth, we do not know why they work this way, as we are not a real casino, as you may know. I reckon that you can get this kind of information only by asking the support if they'll be willing to give you some answers to that.
We always recommend that players fully cooperate with the casino, because that is the only way they can pass the verification. So hopefully your account will get verified soon, and you will be able to get your money.
they refused to request documents required all at once.
so i asked why.
their answer was
" because documents that are required vary depending on each customer"
???
nobody gets convinced with this "answer" i believe
Actually, this sounds perfectly normal to me.
There is a main group of documents each palyer may present, and set of other to cover additional details or substitute for another documnet th player find hard to provide.
This is just one example. Additionally, KYC is process, sadly sometimes not very pleasing but still, inneviatble.
It's requirements varies based on eg: player's location, gaming activity, casino license.
Due to that, we used to say that each KYC process was somehow unique. I'm assuming players tend to use these differences as proof of shady practices. Well, I'd say it depends on the context.
so why not all at once?
what you say also is not fully convincing ppl at all
werid enough to make me suspicious
I also saw by the complaint that you still failed to verify and sent them another selfie.
However, what does the selfie have to contain, please ? I can't believe they always ask for a new one. There must be some problem if it's still rejected and it would probably be the most sensible thing to ask them what they specifically want to be there, if it's all clearly visible and so on. I guess there can't be an endless issue with one photo. Did they answer you if you asked them ?
selfie they requested contains my face, ID and PC with their email open.
they have not replied today yet
criminals
Like Jaro said, they should tell you why the photo is getting rejected, maybe it's not clear enough, or they consider your appearance doesn't match with your ID card, it could be anything and you should ask them what is wrong with the photos.
I remember playing in this site long ago and withdrawals were quick, I don't remember how long KYC took, but they tend to payout without much inconvenience.
ive sent today a totally clear and visible
selfie
but no reply yet
i think they are thinking what next to request to delay my withdrawal
as i said they threw me a already answered question (again)
now they didn’t say they rejected my selfie
really pitiful and pathetic
that there exists a occupation like theirs
is
Gordon Ghekko said
"i don’t create, i just own"
i say
"they don’t create, they don’t own either"
Of course I understand. Sometimes I ask myself how to put everything in one photo so that it is clearly visible because I feel that you can only focus on one thing and not on several at the same time.
Also, if you are still without an answer and they don't tell you anything about it except the rejection, then I don't know what more they would want.
Well, it's good that you have an open complaint and we will try to help you. Hopefully we can do that and everything will turn out well in the end.
suspension for more than 10 days
balance locked too
after that account banned without any reasons provided
one of worst
Even though you managed to resolve the case with a complaint, the casino ended up leaving your account blocked ? If the balance remains at 0, they have the right to do it without giving a reason. It's probably easiest to forget about this casino and not come back here if you had to go through all this. 😕
don care they have a right or not
i have a right too but mine is to keep cussing about this casino so that new players avoid
If that's what you want to do, that's fine as long as you do it within the rules. Of course, it won't return your account, so you'll probably just have to put up with it.
if u play here and u win big
ur account will be suspended
for longer than how long u work to earn it
this means u get nothing here
avoid
Sad but in some cases true. I would also look at it from the point of view that the casino has lost a loyal player and it's more of a shame for them than for you. After one big win, getting your account blocked probably speaks for itself and you'd better find a casino where it doesn't work that way. 😉
Worst online casino ever
when u deposit here
If u win, they suspend ur account for weeks for verification during it u cant play u can’t withdraw only u can do is waiting for their abnormally slow verification completed
i was in such this case it took about 10 days for 250$ withdrawal
10 days only for 250$
it would take 1000 days for 25,000$
probably eternity for 250,000$
u gotta avoid here
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