Jeg brugte over en time i livechatten igen, og de blev ved med at bede mig om at indtaste et andet IBAN-nummer, hvilket jeg allerede havde gjort to gange. De sagde også, at jeg skulle hæve med krypto. Jeg har ingen andre konti. Så jeg indtastede bare mit kreditkorts IBAN-nummer, og hævningen blev accepteret; der stod, at den var vellykket. Nu er jeg nysgerrig efter at se, om jeg rent faktisk modtager pengene på min konto.
Hey.
I understand that you must feel frustrated and that you feel like we aren't helping you. Please know that we always try to do everything possible so players can get their winnings whenever they play fairly and without any violations. That also means we will recommend to players to use the easiest way, if I could call it that, because many times the casino has a good reason for what they do, and even if it may look like they don't want to pay you, they actually really might have some issues with paying you the way you would like to.
As you can see, they also offered the other payment option for you. It seems all new to you because you haven't used Binance nor crypto until now, but many players are already used to those.
So, right now I suggest you wait to see how it will go with this last try of yours, and then if it won't be successful, perhaps it'll be good to get help from someone who is already familiar with the other payment options.
What do you say? Will you be willing to try and learn something new?
Hej
Ja, jeg bliver også tilbudt andre metoder, men det er netop pointen. Jeg indbetaler altid på alle casinoer via bankoverførsel, og før jeg gør det, tjekker jeg altid, om de tilbyder bankoverførsel som udbetalingsmetode, hvilket de gør. Derfor var jeg ikke bekymret. Hvis jeg havde vidst på forhånd, at de ikke accepterede to af mine banker, ville jeg aldrig have spillet der. Jeg er ikke bekendt med krypto og har aldrig ønsket at vide noget om det. Og nu bliver jeg tvunget til at åbne sådan en konto? Det er ikke fordi, jeg ikke vil prøve noget nyt; jeg er bare ikke bekendt med det, jeg taler ikke engelsk, og jeg kender ingen med kryptoerfaring. Jeg ved ikke engang, hvad jeg skal søge efter i forummet. Casinoet siger, at jeg kun kan hæve ved hjælp af de metoder, de tilbyder? Ja, præcis, de tilbyder også bankoverførsel, men ikke for mine banker???? Jeg har aldrig haft dette problem på noget casino, der tilbyder SEPA, ikke på noget. Jeg vil nu vente og se, om de sender pengene til mit kreditkort eller annullerer betalingen.
I understand your point completely and really hope that soon you will be able to receive your winnings.
We are here for you and will wait for your next update. I'm keeping my fingers crossed. 🤞
Min udbetaling er stadig under behandling.
De ignorerer alle mine e-mails, fantastisk support. Og min udbetaling bliver heller ikke behandlet. Det siger alt om dette casino.
Min udbetaling blev afvist uden forklaring. Ingen e-mail, ingen notifikation på min konto.
Siden jeg indgav denne klage, har jeg ikke hørt noget fra Casino Guru. Jeg har nu lavet min egen research, søgt hjælp andre steder og løst mit problem. Jeg var virkelig tvunget til at åbne en kryptokonto; ellers ville jeg aldrig have set mine penge. Jeg finder det bare beklageligt, at Casino Guru understøtter denne type casino.
Hello, Gretche.
I'm sure you already know how complaints and safety indexes work. If the casino is suggesting an option for you, I would, for instance, go for that. It was your choice to oppose on every occasion, yet you were then frustrated by the delay. I understand you have your opinions and judgments. It is more or less the main subject of your posts here on the forum. That's okay, but it has little to do with your assessment or our free services or support. Thank you for letting us know. and wish you only pleasant experiences with casinos. Having a crypto as an option is very practical, as you showed us.
As stated in your complaint:
"If the casino is willing and recommends that you use crypto for withdrawals, we would recommend that you set up a reputable crypto wallet in the supported currency and give this option a chance. If you have trouble setting it up, try asking for help from your family, friends, or on our forum"
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
