Awintura Casino – generel debat (side 5)

Jeg har problemer med Awintura casino. De vil ikke behandle min udbetaling på 430.000. Ingen giver mig en løsning. De siger, at fristen er 5 dage, men når den er overskredet, har de afvist min udbetaling igen. Jeg ved ikke længere, hvad jeg skal gøre.

Hello, I imagine this is frustrating for you. Looks like you've got a lovely sum there, so no wonder you would like to withdraw it. When you say that the casino keeps rejecting the withdrawal without explanation, maybe it would be beneficial to check the usual limitations in advance. I'm not saying you did something wrong, but it won't hurt to check whether your preferred payment option allows this sum to be withdrawn at once. Withdrawal limits may cause the problem. Just an idea, of course.

In any case, I would try to ask the support for precise instructions on how to withdraw. Did you try that, maybe?

Let me know, please.

Ja, men de giver mig ingen svar. Jeg har prøvet en anden udbetalingsmetode; forhåbentlig indbetaler de pengene nu, men når jeg spørger operatørerne, giver ingen mig et svar angående betalingen.

I understand, thank you. It's fair to say that once the casino is no longer able to guide you through a successful withdrawal, I'd say you did what you could.

So, how about you submit a complaint against this casino? We provide casinos 14 full days to resolve payouts, but under those circumstances, maybe it could help to lodge the complaint sooner. Honestly, if you have no idea what to do and the casino is unresponsive, I see no other option.

Are you familiar with this complaint feature? I'll tell you more if you are interested.