Betsolino Casino – generel debat (side 11)

Well, you have to hold out for some time because our team has not only a few complaints but a lot of them, so it's impossible to answer everyone right away. Petronela will surely get to you and I hope it will be solved somehow.

That's good news, so hopefully things will move and the casino will respond. I'll keep my fingers crossed for a positive ending. 😉

Det hele begynder at bekymre mig. Jeg har ventet på min udbetaling i 5 dage nu...Jeg er allerede bekræftet, men det virkede først, efter jeg kontaktede livechatten.

Livechatten fortalte mig i eftermiddags om min udbetaling, at de i øjeblikket har problemer (jeg tog et skærmbillede af den korte samtale), fordi jeg var bekymret... og nu læser jeg dette, vidunderligt...

I’m waiting for my payout for 4 weeks now… a complaint is made on this website and we are waiting for betsolino to respond in that conversation. Some of the players did receive their money last week. But the most here are still waiting and waiting, and that’s very very frustrating. If they won’t payout my withdrawals than they have to refund my deposits, but they don’t react in emails anymore… only in live chat I get the fixed answer everytime: we are working hard on it and sorry for the delay. This is a very big red flag casino, they are scamming us!

Hi, 5 days is not so much yet, but according to how players write here every day, it is really possible that they have some technical problems. What payment method did you use to withdraw ? Did you also ask them what the specific issue is ? 

I would try to be patient and if nothing changes, then you can file a complaint with us and we will try to help you. We give the casinos 14 days to resolve the withdrawal and send the player the money, so you'll be halfway there in no time.

If something changes and they contact you, let me know.

Tak for svarene.

Jeg anmodede om en normal bankoverførsel, men da jeg spurgte om problemet, modtog jeg intet svar og blev ignoreret efter det!

Jeg vil helt sikkert fortælle dig, hvis der er noget nyt!

Held og lykke til alle dem, der stadig venter, men jeg formoder, at Betsolino i øjeblikket har tekniske problemer....da jeg lavede mit væddemål, havde de også ekstreme serverforbindelsesproblemer

It could be that technical problems are affecting the casino and we will see how it will be with the withdrawals. 

Ignorance is certainly not a good sign but since some players have already been paid, let's stick with it and think positive. 

I'll be here for any news. 

Nogen skulle have svaret på min klage for 7 timer siden. Jeg tror, at dette casino kun udbetaler, når Casino Guru insisterer.

Derfor synes jeg det er ærgerligt, at min tid til min klage er udløbet, og jeg har stadig ikke modtaget noget svar fra Casino Guru

Oh I'm sorry, I'll remind Petronela to answer you. There are a lot of complaints and sometimes it happens that our team fails to reply, even though they try very hard to answer everyone as quickly as possible. 

I expect you will get an update soon.

Tak, jeg plejer at være meget tålmodig. Men dette casino har først udbetalt efter Casino Guru insisterede. Så jeg ønsker selvfølgelig, at min klage sendes til casinoet så hurtigt som muligt, så jeg endelig kan få mine penge efter tre uger.

I understand you completely, I hope that this situation will end as soon as possible so that you don't have to suffer any longer.

This morning I’ve send a question about my withdrawals again. Now they answered me that they don’t see open withdrawals in my account….. the problem is getting bigger and bigger….

What about in your casino account? Can you see the pending withdrawal there, though?

Yes I can. But the withdrawal isn’t pending anymore, it’s set to ‘ok’ on the 4th of July.

Oh, alright, I see. So it is not understandable that the support did not see any "open withdrawal," as you said.

Let's see how your complaint will unfold now. I hope that the casino representative will explain everything to us.

Jeg har lige fundet en udbyder, der ligner Betsolino ret meget.

Hvilket kun øger min frygt for svindel.

https://5bonuses.com/

Efter at have spurgt igen om mine penge, fik jeg den samme undskyldning som altid og blev så ignoreret igen. Det er virkelig irriterende.

Jeg har også lige skrevet en mail i håbet om at opnå noget.

Those two casinos are operated by the same people. I have withdrawals problems with this 5bonuses casino and I constantly receive promotional offers from Betsolino casino, although I have never registered there.

Mange tak for forklaringen! Nu giver mange ting mening med spam-e-mails. Undskyld, det hører ikke hjemme her, jeg ville bare gøre opmærksom på det. Jeg venter stadig på svar, sikkert forgæves.

Aha that makes me clear why I keep on receiving spam emails with bonus offers from both Betsolino and 5bonuses…. They are the same with another name…

anyone else did receive their money this week?

Been waiting 10 days now and they wont answer me or send my money.