BillyBets Casino – generel debat (side 2)

Hello, I think that if you are waiting for a day to withdraw, we can't talk about the casino being a scam. If they don't need documents from you, that's fine. When they give you a timeframe for the money to arrive, try to clear it and see how it goes. Of course you have to take into account that weekends are not included in the time.

Anyway, what payment method did you use?

Jeg brugte Skrill-metoden. I dag er der 48 timer, og alt forbliver det samme. Jeg vil poste alle opdateringerne.

Be sure to update when you know more. So far I wouldn't be negative and we'll see where it goes. So try to wait a few days that the casino has given you. 

Hopefully, you'll have the money as soon as possible.

Hej, jeg vil gerne spørge, om nogen har modtaget penge fra en udbetaling til deres bankkonto endnu. Jeg har en del penge på min casinokonto (112.800 CZK = 4.530 EUR), og jeg anmodede om min første udbetaling til et kreditkort sidste onsdag (21.5). Pengene er slet ikke flyttet sig, og de har endda blokeret mine udbetalinger, så jeg kan ikke bruge nogen anden metode. Jeg er bange for, at de vil lukke min konto på grund af gevinsterne, for som jeg har læst på forskellige fora på nettet, gør de det ret ofte. Hvordan er det overhovedet muligt, at sådan et casino har en licens? Det er absurd. Tak.

Hej, jeg er bange for, at vi i øjeblikket ikke har en anden spiller her, der direkte kan bekræfte noget lignende, men på den anden side, hvis dette casino ikke havde ansøgt, ville vi have masser af klager over det fra spillere, hvilket vi ikke har.

Det, du beskriver, kan ske, hvis casinoet kontrollerer din samlede aktivitet for at tillade udbetalinger, hvilket er almindeligt for større beløb, eller det kan være forberedelse til identitetsbekræftelse, der er flere muligheder. Hvis du aldrig har foretaget en udbetaling før, skal du først gennemgå verifikation. Dette er i øvrigt et grundlæggende krav fra næsten alle licensmyndigheder.

Jeg må dog sige, at ingen af ​​disse muligheder efter min mening undskylder casinoets manglende samarbejdsvilje. Det er virkelig trist, når en god oplevelse med så mange penge bliver ødelagt af, at man ikke ved, hvad der foregår, og hvad der vil ske derefter.

Er du sikker på, at du ikke har modtaget en e-mail i din spam-mappe eller en anden notifikation?

Hej, desværre ikke. Kommunikationen med casinoet er fuldstændig ynkelig og kaotisk. Jeg spurgte kundesupport både i chatten og via e-mail, om kontoen skulle verificeres, før jeg kunne hæve penge. Deres svar var forskellige hver gang, og efter 3 dages insisteren sendte de mig en anmodning om at uploade de nødvendige dokumenter. Nu venter jeg på verifikationen, men jeg har faktisk ikke modtaget klare oplysninger om, hvor lang tid verifikationen vil tage. De fortalte mig, at den skulle være færdig inden for 24 timer, men igen, at det kunne tage 10 dage eller mere. Så nu venter jeg og spekulerer på, hvad der vil ske. Faktisk giver dette casino slet ingen oplysninger om processens fremskridt, og alt er op til spillerne, som selv må finde ud af det.

Dette er ikke den bedste brugeroplevelse. Et godt casino bør informere spilleren om ting, men selvfølgelig ved eller ser vi, at det ikke altid er tilfældet.

Især hvis de bliver ved med at give dig forskellige oplysninger om forskellige processer.

Under alle omstændigheder er det vigtige nu at bestå verifikationen, og jeg tror ikke, at det tager særlig lang tid.

Giv mig endelig besked, hvornår det sker, så må vi se, hvor det hele fører hen.

Jeg ønsker dig held og lykke. ☘️

Godmorgen,

Desværre fortsætter mine problemer med casinoet. Bekræftelsesprocessen har stået på i halvanden uge, og jeg føler, at den er næsten umulig at gennemføre. De beder mig konstant om nye dokumenter vedrørende min bankkontos transaktionshistorik. Jeg har gentagne gange sendt dem alle de dokumenter, de har bedt om, men hver gang er de blevet afvist – med ubegrundede eller helt falske årsager.

De undskylder sig med upassende format, påstået uægthed af dokumenter, forkert tidsperiode eller manglende information. Jeg sørgede altid for, at alt opfyldte deres specifikationer. Når jeg bad dem om en mere præcis forklaring eller en ny gennemgang af dokumenterne, gav de enten slet ikke et svar, eller også var det meget uklart. Desuden har jeg en fornemmelse af, at de selv ikke ved præcis, hvad de rent faktisk vil have fra mig - de modsiger ofte sig selv.

Hele situationen er virkelig udmattende. Jeg er forarget, frustreret og ved ikke, hvad jeg skal gøre. Jeg begynder at blive alvorligt bekymret for, at det her er svindel, og at jeg aldrig vil se mine penge igen.

Hej, hvis det er tilfældet, ville jeg ikke tøve med at indgive en klage på vores hjemmeside.

Hvis de ikke kan give dig en klar beskrivelse af, hvad du skal gøre for at fuldføre bekræftelsen, og det trækker ud, vil vores team forsøge at hjælpe dig.

Jeg tror, ​​det nok ville være mest fornuftigt, hvis du ikke kan finde ud af noget fra casinoet.

Du kan finde linket her .

Der er indgivet en klage.

Okay, lad mig endelig vide, hvis du lærer noget nyt. 🙂

Billybets is best casino ive ever come accross love that i dont need to verify and use visa deposit withdrawl in my bank in 3 days best fair lots wins if only all casinos were like thid

Nice to hear that.

How long have you been playing at this casino?

PLEASE - Never play on this casino. It is like a robbery but legal. I created account in May, play few games with money deposited via my disposable card, then withdraw like 200€ via my fiances Revolut Visa, they approved withdrawal after 4 days - by hand (they do not do automatic withdrawals).

I did not play on the casino for about month and a half, then last week I decide to play again, I deposit 100usdT crypto via my crypto wallet, made appx. 10.000€ of profit, my account goes "under review" and next working day it is closed because of T&C violation 9.1 and 9.4, all my money including deposit is gone. I wrote them a nice email regarding the problem, asking what the problem is and how can I fix it, I am not worth as much as a reply.

Casino for 5 days does not respond, I believe also Anjouangaming casino licence is a scam, if you file a complaint, they only send email to the casino and put you in the CC. I spoke with a lawyer and they do not do business by EU standards and laws regarding the T&Cs rules.

May I ask, though, what was the violation exactly?

Are you even aware that you've done something they have accused you of?

Perhaps our complaint team could help you out. 🤔

Hi,

i believe the only problem was using my fiances credit card for 1 withdrawal, your complaint team (I dont know why) did not want to accept the complaint. So the withdrawal of 250eur was made to my fiances card and I fully understand that I should not use it, but we have a joint finances, I use it on every occasion, with goverment payments and everything, I have the signed statement also it is link to our revolut account.

I send them very long email that I can send them ANYTHING they want of legal documents to prove everything, I dont even get a respond for 5 days. After I wrote trustpilot review, they immidiately respond on trust pilot that I should send them email to support@... like I did not do that 3 times allready.

See attachments.

If you have a joint account, though, you should be able to use it, of course.

Have you mentioned that to our complaint team?

As I saw in your requested complaint, you only wrote that the account wasn't yours. In that case we are unable to do anything.

It is different, though, if the account is a joint account. So, I would suggest you contact our complaint team again and explain that the account is also yours.

What do you say?

I did not know that the fact that we are using a Revolut joint account does make any difference, we are a couple living on same address, I have legal right and signed statement that I can use that card in anyway so I do not see a problem in any case. What do you think?

I understand that some people use X peoples cards and it is impossible to prove that card isnt stolen or anything like that, but I did not even get a chance from casino to prove the same adress, send a statement that I am allowed to use the card, nothing, just one e-mail.

On friday after my post on trustpilot they send me an email that was my case send to some department and they dont know how long it is going to take. But they did not said that I should send something, just that.

It is always written in the terms that this is not allowed, actually. That is why it is very important to read them, you know.

Is your name on that account as well, though? Like, is it a joint account?

If so, please file your complaint here again and explain it well that your name is on the account as well, so our team can try to intervene in this case.

Let us know, please.