BillyBets Casino – generel debat (side 5)

Tak for din hjælp, jeg synes dit arbejde er fantastisk. Du har hjulpet mig før, og jeg er ikke i tvivl om, at du vil fortsætte med at hjælpe mig i fremtiden. Tak igen! 🙏

I guess my coworkers have to keep up the high standard. 🙂

Well, we can't always help everyone, but I'm truly glad we were able to help you, lets keep it that way.

I'll be here on the forum for every updates you may want to share later on.

Når jeg siger, at de har hjulpet mig før, var det i en anden situation.

Selv hvis de ikke kan løse alle situationer, er det godt, at der er nogen, der kan hjælpe os med at løse disse situationer med casinoerne.

Når disse situationer opstår, er det meget frustrerende at tale direkte med casinoerne. Ofte, efter min mening, gemmer de sig i regler, der ikke er særlig fair over for spillerne. Tak.

Self-exclusion ignored

Continued bonuses

Loss: €2,000

No response from casino

BillyBets allowed me to continue gambling after I had requested self-exclusion due to gambling addiction.

Not only did they fail to block my account, but they also continued sending me promotional offers to gamble.

As a result, I lost €2,000.

I have contacted them multiple times requesting a refund and explanation, but they have not responded at all.

This is a serious breach of responsible gambling policies and player protection.

I strongly advise others to avoid this platform

Don't worry that much; I understood. My colleagues will keep an eye on you regarding the current situation.

Perhaps, and hopefully, the issue can be resolved by direct communication from our side.

Hello, I understand that this seems like a failure. Could you, however, add more details to such a strong claim, please? A timeline would help us understand the matter much better.

Those promotions pose a complication, of course, but those may be sent indirectly by the casino, which kind of changes the relation to your request, but I get it feels off.

Also, your claim for a refund may be logical, but perhaps the caisno se things differently; hence, there has been no refund thus far. As you can see, those situations are often complex and need to be fairly investigated.

Would you be interested in such an investigation? I see you are quite familiar with the complaint feature.

1 year passed from my self exclusion but this doesn’t mean that you can reopen my account without my permission when you know that the reason that i closed my account is because i m addicted

Det er et par timer siden casinoguruens svarfrist, så jeg håber virkelig, at der ikke er noget at bekymre sig om!

I'm sorry, but it seems like kind of a misunderstanding. Your last post is like coming from a very different situation, to be honest. Can you please explain what makes you say that? There is no active complaint against Billy Bets, is this perhaps the issue? However, in the past you mentioned gambling addiction, yes.

Just tell me in more detail about what feels wrong and maybe I could tell you something more appropriate. I would like to help.

Yes, I see the deadline too. No mention about postponing the case due to unscheduled occasions, so I expect Petronelka to get back to you shortly. Hang in there, please. 🙏

Okay, tak for svaret

Anytime. I'll check on progress tomorrow, just to see what has been happening.

Godmorgen, endnu engang er fristen for et svar fra casinoguruen ved at løbe ud, og jeg begynder at tro, at de ikke vil hjælpe mig, men hvis det er tilfældet, beder jeg dem bare om at fortælle mig, at jeg skal tænke på andre løsninger!

Good day to you; it is probably not as you suggested here. Your complaint reached the phase where you get assigned a complaint mediator. Now the real progress is going to be made. The first few weeks are about gathering evidence and understanding what appears to be wrong and what the player is willing to provide.

Soon after that, you'll get "My name is Martina and from now on, I will assist you with resolving your complaint." I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible."

All is according to the plan, but I understand what you are saying.

Jeg beklager, jeg vil ikke lægge pres på nogen, jeg vil bare gerne løse situationen. Tak igen for din tilgængelighed.

That's okay; do not worry. I imagine the complaint phases can look rather complicated. I can assure you that Martina is trying to obtain as much as she can from the casino. That's the current state; all is proceeding as it should. Try to give your mind some rest, please.

Kan du forklare formålet med denne bonus? Det er bare, at de €35 hurtigt vil blive brugt op, og du vil blive ved med at bruge penge. Jeg spurgte ikke engang, hvad det maksimale beløb er, det burde være €35, som du kan vinde, hvis du formår at satse mere end €7000 uden at tabe.

Jeg havde en meget negativ oplevelse med BillyBets-platformen. Efter at have vundet nogle legitime gevinster, anmodede jeg om en udbetaling, men min anmodning har været i gang med at blive behandlet i over 10 dage.

Jeg har allerede foretaget succesfulde udbetalinger på denne platform tidligere, hvilket gør denne nuværende 10-dages tilbageholdelse endnu mere uforståelig og frustrerende. Trods adskillige anmodninger via chat og konstante forsikringer fra operatørerne om, at processen var blevet "fremskyndet", og at der ikke var nogen problemer, ankom pengene aldrig til min krypto-wallet.

På hver eneste anmodning jeg stiller, modtager jeg kun standardsvar, der er vage ("økonomiafdelingen arbejder på det", "vær venligst tålmodig"), uden nogensinde at modtage et transaktions-ID eller et konkret bevis på betaling. Jeg føler mig snydt af et kundeserviceteam, der lover løsninger, de aldrig implementerer. Jeg fraråder kraftigt denne platform til alle, der leder efter pålidelige betalinger. Hvis dit mål er at hæve dine gevinster, tilbyder denne side ikke de nødvendige garantier.

I would not say that bonuses provide a purpose. Bonuses based on their limitations are either convenient or inconvenient. Thus if you, for example, take a bonus without knowing or understanding its full limitations, I would not say it is reasonable to consider it an addition.

Bonus on the screenshot is surely an offer I would not take.

In my opinion, such a purpose is solely for the casino, because bonuses are tools for luring or keeping players active.

Hello, I'm sorry to see the casino did not stay true to previously quicker withdrawals. Let's see what comes up in your complaint. A fair and transparent explanation would certainly be much appreciated. Or at least it would be a good start, I wager.