BillyBets Casino – generel debat (side 4)

Hej!

Spiller nogen her på BillyBets casino? Har I haft problemer? Jeg blev tilbudt en bonus på €30 med en 200x gennemspilning, som jeg spillede hele natten på, og til sidst, da jeg vandt €900, gav de mig kun en reel saldo på €30! Har det nogensinde sket for dig?

Hello, wagering 200x, you say? If you do not mind a question, what made you take such an offer in the first place? 🙂

Well, to talk about a concrete bonus, I suggest starting with its terms and conditions because, to be honest, commenting on this without being familiar with the bonus won't benefit you at all.

However, it sounds like a very "intriguing" offer 😀 and I would love to see that though.

Hej, jeg accepterede fordi det stod der, det kunne ikke skade, og fordi da jeg læste vilkårene og betingelserne, stod der ikke noget om den maksimale gevinst på €30. Ikke nok med at jeg overholdt bonusomsætningsreglerne, jeg endte med at vinde €900, men kun €30 blev krediteret min konto som en reel saldo!!! Efter en hel nat med at spille €6000 var det virkelig afskyeligt at få €870 taget fra mig!

Jeg talte med casinoets chat og fik at vide, at det maksimale gevinstbeløb stod i den e-mail, de angiveligt havde sendt mig, men da jeg ikke engang så den e-mail, så jeg kun bonussen på casinoets hjemmeside, og det var der, jeg aktiverede den og konsulterede vilkår og betingelser. Jeg så ikke noget skrevet om de €30, og da jeg bad supporten om at vise mig, hvor det stod, kunne de ikke fortælle mig det!

Min hensigt på forummet er blot at finde ud af, om nogen har haft problemer med dette casino, da jeg ikke kan finde nogen omtale af det på siden. Jeg har allerede indgivet en klage til dig, så du kan hjælpe mig!

Hello, that's exactly what I was afraid of, to be honest. Thank you for getting back here. Sometimes the offer focuses heavily on naming all the bonus pros, but only a little space is reserved for the limitations.

From my experiences an honest offer should always include a link to the concrete bonus terms with all the specifics included or to general bonus terms if the bonus is more regular, just one or two clicks away; otherwise it's truly hard to see those in advance.

Well, let's see what the others can add to that, because it is important to keep this topic in the spotlight, if you ask me.

Ifølge dine kolleger og jeg har også slået det op, er der i casinoets vilkår og betingelser en regel, der siger, at gevinster fra en bonus uden indskud kun kan gå op til 5 gange bonusbeløbet, men den samme regel siger også, at gennemspilningsgrænsen er 40x. Efter min mening, hvis gennemspilningsbeløbet er 5 gange mere end normalt, så bør gevinstgrænsen også være 5 gange det, der står skrevet! De øger kun gennemspilningsgrænsen, og ikke nok med at de ikke overholder det, der står skrevet, hvilket i dette tilfælde ville være 40x til 150€, men de øger det til 200x og lader dig kun vinde selve bonusbeløbet, i dette tilfælde 30€! Efter min mening er dette en alvorlig mangel på ærlighed fra casinoets side! Desuden har du lidt over 24 timer til at opfylde bonuskravene.

Well, in my opinion, you're mixing two things together. Wagering requirements and maximum withdrawable amount are two separate conditions. Together they kind of represent the bonus overall quality. A lower withdrawable amount, such as a 5x amount won combined with a 40x wagering requirement, is not a very appealing offer.

I understand you disagree with such an offer, but if the rules are visibly shown, I would not say that a bad offer is a sign of dishonesty. From what you described, it seems that your expectations were different from the bonus works. It is always very important to have access to the current bonus rules; misinterpretation can happen, of course, but the rules need to always be visible.

In any case, I'm not familiar with your complaint, because I have no access to your data; thus, I'm solely responding to your forum posts.

Det, jeg mener, er, at der i casinoets vilkår og betingelser står, at enhver bonus af denne type har et omsætningskrav på 40X. Det er det, der står. Efter min mening, hvis de giver en bonus med et krav på 200X, skal der være en anden betingelse skrevet specifikt for den bonus, ellers fordrejer de deres egne regler og leder spillerne på afveje!

I'm sorry, but I do not understand it very well. It seems that you use a sort of an example to express negative sentiment because you find the offer less appealing—makes sense, of course.

On the other hand, I guess we agreed that the bonus is not excellent, but do the current terms and conditions reflect all the conditions clearly, please? I'd say the bonus you took is what matters the most and should also be investigated in the complaint.

Ja, selvfølgelig. Det jeg mener er, at der virkelig ikke er nogen regel om 200x bonusser og deres udbetalingsgrænse!

I casinoets vilkår og betingelser, når der tales om bonusser, tales der om 40x med en 5x udbetalingsgrænse, der tales ikke om en 200x bonus, hvad skal jeg forvente i dette tilfælde?! Det, jeg siger, er, at hvis man giver bonusser, der ikke er inkluderet i de generelle vilkår og betingelser, som er dem, der dukkede op, da jeg aktiverede bonussen, og man så argumenterer imod disse vilkår og betingelser, så er der noget galt!

I'm sorry, but I'm slightly confused. Let me try once more: The problem is not the max cashout amount you have been talking about but the increased wagering amount, which somehow rose from 40x to 200x, correct now? You also mentioned that this wagering requirement is not stated in the general terms and conditions, which can be okay if it is stated in the bonus section or directly in the bonus offer, for example.

However, as said, if there is no mention anywhere about such a wagering requirement, that's not okay. Based on the complaint, the issue seems to be primarily about the maximum cashout, so it may be best to update it if the situation has changed.

7.16 Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 30 CAD no-deposit bonus will have a maximum withdrawal limit of 150 CAD. Any winnings aboue 150 CAD will not be eligible for withdrawal

Det jeg siger er, at dette er casinoets regel, bonus uden indskud, med en grænse på 40x og 5x. Og det casinoet gav mig, ifølge dem, selvom jeg ikke har set det nogen steder, var €30, med en indsats på 200x og en gevinstgrænse på €30 (1x).

Hvis indsatsen er ét point, og løftegrænsen er et andet point, så burde der være en 7,16 og en 7,17! Ikke en 7,16, hvor det siger det hele!!!

I understand this much, thank you. Perhaps a brief recap will settle things a bit:

I was saying that each bonus should be equipped with associated bonus rules and limitations. Therefore, I asked you whether you could find those and how far they were from the bonus offer. Then I asked how the casino explained those special terms you could not find. And here we are now.

I just want to say that the casino should explain the issue, and the complaint should be clear enough for the mediator to understand. Sadly, even from the translation here on the forum, it is difficult to catch up because the meaning is quite often a bit rigid thanks to the autotranslator.

I understand that you are convinced the casino has changed something, likely related to wagering or the max withdrawable amount (I'm not sure what for example, the lifting limit you mentioned is supposed to be), and that the casino should clearly explain this and support it with precise rules. I guess we agreed on this point.

Ja, jeg tror vi er enige om det grundlæggende... 👍

I appreciate you helping me with this clarification and wish you a quick and positive complaint outcome.