Hej igen,
nu hvor du har givet mere indsigt, giver det mere mening for mig. Selvom jeg ikke "beskyldte" dig for at være usamarbejdsvillig, var det en demonstration af, hvad der ville virke mistænkeligt, når det kommer til verifikation. For mig ser det ud til, at casinoet simpelthen har brug for et ekstra personligt dokument for at bekræfte dig. Har du fortalt dem, at du ikke har adgangskoden?
Men det, jeg allerede har forklaret, er normalt, og kasinoet kan bede om yderligere dokumenter for at sikre, at KYC er klart, fordi det er deres ansvar at bevise, at det "virkelig" er dig. Da kasinoerne ikke har den luksus at møde dig ansigt til ansigt, sker sådanne situationer simpelthen.
Hvis du føler, at kasinoet er uretfærdigt over for dig, så send en klage , så vil vi alle se svaret. Jeg ved ikke, hvad der ser ud til at være galt med dit kørekort, det vil jeg spørge casinoet om. I hvert fald motiverer vi ikke nogen spillere til at spille på kasinoer, vi anmelder kasinoer, og en del af anmeldelsen er at informere om tilladte og begrænsede lande.
Jeg tror ærligt talt, at det ikke ville være godt at straffe et kasino for at være præcis med KYC, vi straffer kasinoer, der agerer imod fair gambling. A værdsætter selvfølgelig din bekymring.
Du er velkommen og læs mere om fair gambling codex her .
Hello again,
now that you provided more insights it makes more sense to me. Though I did not "accuse" you of being uncooperative, it was a demonstration of what would seem suspicious when it comes to verification. To me, it seems that the casino simply needs an additional personal document to verify you. Did you tell them that you don't have the password?
But what I already explained is normal and the casino can ask for additional documents to make sure that KYC is clear because it's their responsibility to prove that it's "really" you. Since the casinos don't have the luxury of meeting you face to face, such situations simply happen.
If you feel that the casino is unfair to you, submit a complaint, then we shall all see the response. I do not know what seems to be wrong with your driving license, I would ask the casino about that. Anyway, we do not motivate any players to play in casinos, we review casinos, and part of the review is to inform about allowed and restricted countries.
I honestly think that punishing a casino for being precise with KYC would not be good, we penalize casinos that are acting against fair gambling. A appreciate your concern of course.
Feel free and read more about the fair gambling codex here.
Redigeret af forfatter 1 år siden
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