Hvis bare du sagde alt dette i hele begyndelsen, hvordan skulle jeg ellers have vidst det...
Jeg vil foreslå klagen til dig - hvis casinoet stadig stiller spørgsmålstegn ved spillerens identitet, anbefaler vi normalt at oprette et verifikationsopkald, dette er et meget kraftfuldt værktøj, og jeg tror, det kunne løse problemet, hvis casinoet er villig til at samarbejde.
Jeg mener, at casinoet skal forklare, hvorfor passet er så vigtigt og ikke kan erstattes af nogle andre dokumenter, så du kan overveje, om det er værd at lave et.
Det ville være fair.
If only you stated all of this at the whole beginning, how else should I have known...
I would suggest the complaint to you - if the casino still questions the player's identity, we usually advise setting up a verification call, this is a very powerful tool, and I think it could solve the problem if the casino would willing to cooperate.
I believe that the casino should explain why the passport is so important and can't be replaced by some other documents, so you can consider whether it is worth making one.
That would be fair.