I see. That's why I mentioned the "break." Try to rest it if that is even possible.
You know I checked your complaint and Dominika has more than 4 days to get back to you; more importantly, the complaint is in its early stage, hence it is now about assessing the situation. The first week is pretty much about that. It would be perfectly understandable if you preferred to return to the casino problem once Dominika contacted you.
Tak!
Hej! Har du haft problemer med dette casino?
Hi, who you asking please? 😀
Generelt. Jeg har haft klagen i over 10 dage, og Dominika hjælper mig. Det er 18 dage siden, at de blokerede min konto med alle mine penge, og de bliver bare ved med at udsætte det...
I saw that you also wrote to her in your complaint.
I know it's difficult, and when it's a large sum of money, it's not pleasant to wait, but you have to be patient because Dominika doesn't only have your complaint.
She is currently gathering important information and will contact the casino when she has everything she needs.
It's been a while since this started, and I believe it will turn out well.
Mange tak! Jeg begynder at tro, at de prøver at stjæle det fra mig. De er ikke tydelige, og de bliver ved med at bede om mere og mere.
What specifically are they asking more of you?
Alt. De har allerede mine kontocertifikater, kort, ID fra hvor jeg bor, og alt muligt. Pludselig fortæller de mig, hvad mine PayPal-transaktioner er for juli. Det har jeg ikke givet dem. Fra tid til anden beder de mig om manuelt at udfylde min kontoadresse, land og hvad jeg vil hæve, og siger, at det er til en manuel kvittering. Og efter at have sagt "tillykke, du kan hæve nu", går de tilbage til "vi har brug for det og det...". Jeg forstår, at det er det, kunstig intelligens svarer mig på. Jeg spørger dem, hvor meget jeg kan hæve mine mere end 23.000 euro, og de svarer ikke på det. Det er meget frustrerende.
I completely understand, but if the casino asks for any documents, I would provide them. It is possible that some verification or additional verification may cause it to take longer.
As I said, if you have any problems, describe them to our team and I believe we will be able to help you somehow.
På den anden side, da de har fået mine oplysninger bekræftet og i PDF-format, fortæller de mig, at jeg skal skrive alt ned for den manuelle hævning. Så ærligt talt har de virkelig ødelagt min ferie. Det var blandt andet penge til min ferie.
Forresten, de insisterer på, at jeg giver dem alle mine oplysninger manuelt. Nogle råd? Skal jeg give dem det? Tak, Jaroslav.
Sure, I get it. I think that if verification is causing problems, I would provide it to the casino. Without it, you won't be able to proceed and make a withdrawal.
However, I don't quite understand what you should enter manually.
From what you described in your previous post, it seems to me that you have to manually fill in some information related to the withdrawal.
I don't know exactly what you should fill in manually if it's about some documents you have to send to the casino.
Can you clarify what exactly they want you to provide, or is it still just the address, country, and what you want to withdraw?
I noticed that they wanted PayPal transactions for the month of July. Is that something you need to send them now, which you said you haven't sent yet?
Does this mean that you have to fill in something manually on PayPal?🤔
Sorry if I ask too many questions, but I just want to understand it 100%.
Jeg synes PayPals ting er mærkeligt, de holder så op med at bede om det.
manuelt
fuldt navn
skiftekode
De gik
kontonummer
land
Hvor meget vil jeg hæve?
Jeg tror, jeg fortalte dig alt.
Jeg er ret træt, for at være ærlig.
Jeg ved ikke, om den forrige besked blev sendt. Der står, at den er under gennemgang i 48 timer. Men jeg er træt af, hvad de fortæller mig.
Your post went through normally, I just had to approve it. Sometimes we have to do that because we are trying to protect ourselves against spam.
Sure, so they only wanted it within PayPal, right? As I said, I would probably provide it if they asked for it.
The casino communicates with us and has a fairly high safety index, which should mean that they respond when we contact them.
However, specifically in the last days, did they ask you for something, or was PayPal the last thing? If PayPal was the last thing, when did they ask for it? Maybe the casino wanted to make the withdrawal manually, as you said, and that's why they needed these things.
In any case, be sure to include everything you need in your complaint, because that will help us guide you best.
Okay, jeg kan ikke få PayPal kun til casinoet. Under alle omstændigheder vil jeg videregive oplysningerne til den manuelle formular, de bad mig om, for at se, om de rent faktisk gør det, hvilket jeg tvivler på. Mange tak. Jeg giver dig besked i morgen! Knus.
Just try it and let me know if it helps.
Have a nice day.😊
Okay, tak!
Hej Jaraslov, jeg har allerede udfyldt alt manuelt. Jeg må se, hvad I svarer. Jeg er ikke særlig håbefuld, men jeg giver dig besked i morgen. Tak for din hjælp!
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