Bruce Bet Casino – generel debat (side 8)

Jeg anmodede om tilbagetrækningen i 2610 og præcis næste dag 27/10 sendte jeg dokumenterne....efter 2 dage svarede de mig på mail for at sende dem igen....så jeg gik ind i går for at sende dem igen og kun det første dokument blev uploadet resten, ikke fordi de lukkede dette felt....Jeg klagede til deres kundeservice til ingen nytte, jeg sendte dem også en e-mail og den dag i dag har jeg intet svar....I dag gik jeg dog ind på platformen og gik til betalingen historie og så, at mens det afventede min tilbagetrækning i dag viser fejl.....jeg taler om det med service, og de fortalte mig, at det er et teknisk problem og at anmode om en tilbagetrækning igen. Jeg gik straks for at anmode om en hævning igen, og det vil ikke tillade mig....de blokerede mine penge...kan du fortælle mig, hvad jeg skal gøre?

Det værste bruce bet casino....lang forsinkelse i at identificere rekorder, så det vil ikke lade dig trække dig.

Jeg forlod lukket min konto, og jeg råder alle, der kommer ind for at spille, at være meget forsigtige.

Med en fremragende 10 vurderer jeg -10 i alt

Well, I am not sure what you were expecting from submitting a withdrawal request if the casino explicitly advised you not to do so due to ongoing technical difficulties.

In any event, problems arise, particularly technical ones. Instead of making snap judgments, try to relax and give the casino some time to settle the issue. Monitor the situation and share the progress. Can you do that?

Spil aldrig på Bruce bet, jeg har sendt dokumenter for at hæve en gevinst i 10 dage, og de beder dig om det umulige, med rette, identitetskort og foto af bankkortet, så starter de med: bopælsbevis, sidste betalt el eller gas regning, selvangivelse.... men hvor har du nogensinde set sådan noget.... Jeg anbefaler det ikke til nogen, det er fupnummer

Hey, from what I can see, you're going through verification. But what seems to be the problem, you can't verify and you don't have something that the casino allows? Some of the documents are not usual, but I don't see the first time that the casino asks for something like that. Is there a particular document that is causing the issue? 

Please let me know.

Jeg er enig med matteoonali74. De gjorde det samme mod mig....det er fupnummer....de godkendte ikke noget korrekt fra dokumenterne....det er derfor jeg også lukkede min konto

I know that this is quite an unpleasant situation if the verification takes longer, but the casinos make sure that they don't miss anything important. It is also obvious that you will not be able to withdraw until you complete it successfully, so I personally would continue to work with the casino. Since you have opened a complaint, our team will try to help you if there are further problems and you don't know what to do next. 

I see you closed your account, do you have any balance left? I wouldn't just keep the money in an account, I'd want to withdraw it. Also, did the casino tell you why they didn't accept any of your documents? 

De fortalte mig ikke noget om dokumenterne, uanset hvor mange gange jeg talte med kundeservice...ingen opdatering....de annullerede min hævning og det var derfor jeg lukkede min konto...Jeg spillede alle de penge jeg havde og det er det.. ..jeg ønsker ingen kontakt med bruce bet .....det er et fupnummer

That's too bad, they cancelled your withdrawal because you haven't been verified yet. If they didn't tell you anything about the documents you could have waited and we would have tried to help you and after some time contacted the casino to explain. But if you don't have the money in your account yet, we have nothing to help you with, since you have closed your account.

I'm very sorry and I hope nothing like this will happen again.

However, I have one more request, could you write to Kristina back in your complaint that you lost the money? Just click here and write to her because she is waiting for your reply.

Thank you very much.

De har afvist mig for en tilbagetrækning i ti dage, de giver altid en anden grund

Jeg har ventet på resultatet af en hævning på 150 euro siden den 22. december...de giver mig altid et andet svar, men problemet er ikke løst

Hi, and what is the specific casino giving you as a problem, why are you unable to withdraw money? Did you go through any verification? Did you play with the bonus or not? 

Please let me know a bit more.

De har lige sendt mig en e-mail, der bekræfter dokumenterne....og de fortalte mig, at de accepterede dokumenterne og anmodningen om tilbagetrækning...nu skal jeg vente på den institution, der er ansvarlig for betalingen

Jeg har verificeret mine dokumenter...Jeg har ikke spillet med bonussen

Well then, that's good news that all the documents were in order. It's normal that until a player passes the verification he will not be able to withdraw.

When you say that the withdrawal was also accepted, do you see it somewhere in your profile or in the withdrawals that this is the case? If so then it could be just a matter of time before the money reaches you. What payment method did you use?

Udbetalingen behandles stadig.....bankoverførsel

Sure, then it can still take some time. I suppose when it's the weekend again the casino probably won't be working on withdrawals so we'll see if you don't get it today, so I'll be glad if you update me next week.

I hope you won't wait long.🙂

Du bør undgå dette casino. Gevinster udbetales ikke, og verifikationen tager uger.

Alt dette uden held.

Kasinoet er ikke seriøst

Tilbagetrækning modtaget

Hi, most of the time the withdrawal is tied to the verification, so if the player is going through it or hasn't gone through it yet and the casino asks for documents, it will have to be successful. Only after this process can they withdraw the money. 

Nevertheless, how was it for you? How long did the KYC take and why were you unable to withdraw? Could you give me an idea?