Bruce Bet Casino – generel debat (side 7)

Det skal stå klart et sted på hvilket tidspunkt jeg spillede med hvilken bonus, hvor meget jeg satsede, fra hvilket beløb bonuskravene blev opfyldt, hvor høj saldoen for rigtige penge var osv.

Thus here comes the series of questions for the casino representative.

"Additionally, once the player fulfilled the wagering requirements for the free spin bonus and the winnings were added to their real balance, how was the player supposed to know that the maximum bonus winning limit was still in effect for further play? Your clarification on this matter would be appreciated."

With luck the casino will explain.

Bruce bet efter at have vundet 1000 euro, de beder mig om tusinde dokumenter, der aldrig er gode ... I er bare tyve

Hi there.

Do you too think this statement should use a more deeper explanation?

How about you start with the list of documents provided and the casino's objections? I think that would truly be at least something to begin with and also, worth further discussion.

Don't hesitate to describe all you have been through so far.

Endnu et afslag på at bekræfte min profil. Mærkeligt jeg skal indkassere. Dokumenter sendt på nogen måde app web mail PEC intet at gøre. Dokumenterne er ok, jeg ved ikke, hvad jeg skal gøre længere

Hello,

May I know for how long have you been trying to verify the account? What was the last response you received from the casino? I'm trying to find out if something has indicated an issue. That would certainly help to avoid the same issue. Kindly provide more details; perhaps there is a way out.

Hej 2 hele uger 8 dokumentindsendelser. Vi ankom og bad om selfies med fragtbrevskort og bank iban-dokumenter. Sendt via webapp, men de siger, at de ikke ankommer. Jeg har skærmbillederne, hvor der står doc sendt.

Oh, that's actually a long time!

Have you also tried to send it all through standard email?

Well, we believe such situations require closer look. We aim to support players who has been struggling for so long.

Feel free to read about the procedures in this guide. 👈 You don't need to worry much though, the most essential part is cooperation.

If you are interested in trying the complaint out, use this green link 👈

Ask us anything you would like to know, we'll get back to you tomorrow. Is that ok?

Emne download forsinkelse og identifikation

Jeg spiller på bruce bet casino

Jeg har anmodet om en hævning Jeg har fremlagt de nødvendige dokumenter til identifikation.....det er gået fem dage, og jeg har ikke modtaget pengene endnu

Hi, so when you submitted your documents for verification, were they already approved and have you been successfully verified or not yet and are you waiting for the casino to check them? It is important that you go through this process first and then you should be able to withdraw money. 

So let me know how it is and we'll see what happens next. 

Hej! De bad mig om identifikationsdokumenter. Jeg har uploadet det første dokument....de to andre, der er nødvendige, kunne jeg ikke uploade dem, fordi de lukkede dette felt, så snart jeg kun uploadede det første dokument....men jeg har sendt alle dokumenter via e-mail

That probably wouldn't comfort me too much, because I would have the feeling that they always have to approve one first so I can send another one. You did the right thing to email them, but let's see if they take that into consideration. How long are you waiting for them to verify your first document? We give casinos 14 days to do this and if they don't we will try to help if you lodge a complaint. 

But we can wait and see what happens and how it develops. 

De tager omkring 72 timer at svare....men siden de beder om tre dokumenter, hvorfor lukkede de feltet, så snart jeg kun uploadede det første? Dette sker ikke i andre kasinoer.

Jeg har endnu ikke et svar på mailen, hvis de accepterer dem på denne måde

Kan du gøre noget ved det?

Such information would certainly be useful for Kristina to write in the complaint you have filed. She is handling your case and if you want us to try to help you, you will need to describe the situation to her more so she can better understand and investigate. 

I don't know why the casino does it this way and closes the other fields in the verification process, all I can think of is what I wrote, which is that if they look at the first one and it's OK, you can upload the next one. But this is for me an unnecessary prolongation of the process. 

Too bad they haven't replied yet, but when you have an answer, be sure to let me know. 

Jeg skal nok give dig besked.

Dette er en tidskrævende proces og slet ikke behagelig. Hvis jeg har noget nyt, vil jeg give dig besked....Jeg vil dog også give fru Christina besked

Yes I believe so, but we'll see what the casino comes up with, maybe you'll be able to upload more documents at the same time. But it also seems to me to be unnecessarily long. I'm glad you updated Kristina and I'll wait for news. 

Desværre bliver tilbagetrækningen ikke behandlet.....Jeg sendte dem en e-mail med dokumenterne, ingen svar fra dem.....de tager for lang tid at tjekke dokumenterne

Også for at fortælle dig, at jeg talte med bruce bet kundeservice i dag, da de annullerede min tilbagetrækning, mens den så ud til at være afventende, og heller ingen fremskridt med identifikationsdokumenterne.....Jeg fik intet svar på sagen.

Oh. Please make sure to keep your complaint up to date. Just in case - take particular note of the following inquiries in the complaint:

When did you request the payment and when did you provide documents to verify your account?

Your complaint can be updated here 👈👈

It is important! Thank you.