Cadoola Casino – generel debat (side 2)

Any reason for that?🤔 I mean, has the casino ever told you anything?

Ingen grund.. da jeg hævede 500 euro (efter at have spillet mange mange flere) blev min konto blokeret, og så blev jeg sendt til cadoola kyc support. Hvor de bad om utænkelige dokumenter såsom regninger udstedt til mig

I don't think these are unimaginable documents, but often quite common. For example, what were the ones that you didn't know how to deliver to the casino? 

However, I saw that you had already filed a complaint in the past against this casino, which was closed as unjustified because you violated the casino's Terms and Conditions in the context of using a 3rd party deposit method. I assume that was the reason why the casino closed your account, am I right ?

Terrible customer service, be careful with payments. They don't pay. 2024. februar 🙁

Do you need help, perhaps? Do you still have an active balance you couldn't withdraw?

Ja, det er stadig ikke lykkedes mig, hvor skal jeg kontakte?

Der blev ikke givet noget svar til mig, men der blev kun anmodet om dokumenter, som jeg leverede. Det brugte kort er min kones, jeg tror ikke det er et problem, jeg kan give 8 hendes dokumenter

Most casinos forbid using a 3rd party's card for deposit even if it's a joint account, it normally results in account closure and winnings forfeited.

Ikke sandt, jeg bruger min kones kort til både udbetalinger og indbetalinger, lagt sammen med mine kort, på de fleste sider i Italien uden problemer. Jeg lavede også vigtige gevinster, og der var ingen problemer med udbetalingen delt lidt på et kort og lidt på et andet kort

That's good news. In the UK and all casinos I have used they stipulate in their terms and conditions that all deposits must be made in the name of the registered card holder only. People over time have had problems with that issue. So good luck getting your money.

I registered for Cadoola under a streamer, I contacted him. And he helped me, he spoke to the manager so I got my money. It was a difficult case.

Hello there. Unfortunately, as our complaint team had already informed you in your complaint 👈, we have received clear evidence from the casino that you have used a 3rd party deposit method which is strictly against the casino terms. Actually it is pretty common in online casinos, even though, there can be some exceptions, as you have said here 👈. Therefore it is always better to read the terms at each casino before making a deposit, to prevent this kind of issues.

Hello and congratulations on getting that case solved. What was actually the reason, they didn't want to pay your money from the beginning, if I may ask?

De skulle da ikke engang få dig til at fylde op med en andens kort, for de var gode til at tage pengene, men ikke til at give dem tilbage. Her er fidusen, alle er gode til at tage penge. Meget negativ anmeldelse fra min side.

I can definitely understand if you have negative feelings about it and your review is rather bad. However, as it was said, you always need to use your information, documents, payment method written in your name to avoid similar problems. In most casinos these things are forbidden and lessons should be learned for the future. I hope this has been an enlightening lesson. 😕

Intet oplysende lektion. Bare nervøs. For mig er dette en komplet fidus. Fordi ingen advarede dig om kun at bruge kort i dit eget navn, heller ikke under indbetalingsfasen. Dette kaldes svindel. Ingen regel...

Now you are aware of what I said and there have been cases here before where people have lost their winnings. This was taken from a random casinos terms and conditions but all casinos have the same policy.

Skal jeg sige tak?! 🤣 Luk bare tråden, okay. Jeg forstår, at de aldrig vil låse min konto op, og jeg vil ikke være i stand til at hæve mine gevinster. Et ord til at beskrive cadoola. Tyve. Vær hilset.

I think it's pretty common and accepted practice that when you play in a casino you have to use everything in your name. There are definitely exceptions, but I would certainly look into such things beforehand, because I don't think it's a scam. 

I also found in the Terms and Conditions that the casino may ask you to verify your payment method ownership. So in the future, make sure you check these things out and if it's not clearly written, make sure you ask the casino and take a screenshot if they tell you it's not a problem.

I've deposited about 25eur. Won around 75eur. ive tried to withdraw it but they had to verify me. okay. ive sent every documents they asked for. Sadly, my account has been frozen, the help-chat can't tell me why and my money is gone. What is going on here? One year ago everything was fine and now theyre deleting accounts without any reason and taking money?