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Må jeg spørge, hvornår du præcist anmodede om tilbagetrækningen?
Nogle gange gør casinoer dette på grund af den afventende verifikationsproces, men vi mener selvfølgelig, at spilleren skal informeres om alt.
Har du tjekket dine e-mails for nogle beskeder med forklaringen fra casinoet? Prøv også at kigge ind i spam-mappen, da disse e-mails nogle gange kan ende der.
May I ask when exactly you requested the withdrawal, please?
Sometimes casinos do this due to the pending verification process, but we of course believe that the player should be informed about everything.
Have you checked your emails for some messages with the explanation from the casino? Try to have a look into the spam folder as well, as sometimes these emails can finish there.
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