Casinia Casino – generel debat (side 25)

Yeah that did not help at all I lost everything again ..another deposit all the bonus they gave me 🤣. But idk I just wanted to share it with you cause I have an account in like 50 sites and no other site did that for me ever. Who knows? Between us ..I find that ridiculous when someone has lost thousands to give them like 20 euros worth of bonus back...I mean that amount doesn't change a thing.. ..But..Maybe someone else finds a way to win even with their bonus.

Oh no, I'm sorry to see the amount was lost. But it's truly great to see such willingness to show other players how it looks in this particular casino. I mean, this is kind of an experience only players can provide.

You said that well and let's see if someone else comes up with something positive. 🙂

Godmorgen

Har nogen erfaring med casina10? Jeg vandt der en værdi af 10.000, og det er svært at hæve penge. Da jeg foretog den første hævning, bad de mig om dokumenterne, og jeg sendte dem dem efter 4 dage. De annullerede hævningerne og sagde, at de havde brug for bevis for en transaktion, som jeg ville have foretaget af mwbay. Efter at have sendt den igen, blev den bekræftet. Jeg bad om en anden hævning, som stadig afventer.

Hello, I just tought it would be beneficial to mention that if anyone is interested, the matter is broadly discussed in different thread, and the latest response is here 👈

Godaften, jeg oprettede en klage i dag, fordi jeg for 1,5 måneder siden anmodede om en udelukkelse på dette bestemte casino på grund af afhængighed, og de åbnede det for mig i dag, og jeg tabte penge.

God eftermiddag, hvilket casino?

Hvordan tabte du pengene?

Hos Casinia Casino. De åbnede det for mig uden grund, de sendte mig et tilbud, jeg gik ind og tabte penge, mens de havde lukket min konto for 2 måneder siden på grund af en afhængighed, jeg har.

I'm really sorry for such an experience.

Our complaint team will review your complaint as soon as possible.

Please stay strong and avoid playing there as much as possible.

Have you also contacted the support of the casino, please?

Godaften, ja, jeg har talt med dem, men de kommenterer ikke på muligheden for at refundere mine penge. Heldigvis indrømmede de dog over for mig i en e-mail, at de havde åbnet min konto på grund af en teknisk fejl.

Hej Romi! Det er 2 dage siden, at klagen blev gennemgået ... ved du, hvorfor det tager så lang tid?

I believe that our complaint team will review it on Monday.

Please hang in there.

Godaften, okay, jeg er bare bekymret.

Jeg har nyheder! Klagen blev offentliggjort, og jeg delte alle beviserne i skærmbilleder! Jeg håber at få mine penge tilbage.

Undskyldningen om, at kontoen blev åbnet på grund af et teknisk problem, er forfærdelig!! Tak fordi I er der og hjælper med alt dette!

I can see your complaint here. Now, please stay patient until our complaint team gets back to you. Unfortunately, we have hundreds of complaints in progress, and we are unable to reply right away.

Is your account accessible to you now, or have they closed it, please?

Nej, de lukkede den for mig, da jeg fortalte dem, at jeg allerede havde en klage her. Da jeg fortalte dem, at jeg ville have mine penge tilbage, svarede de ikke og sagde, at de bare havde genåbnet min konto på grund af et teknisk problem, haha.

Hej, jeg kommer til forummet for at få hjælp. Mine casinoudbetalinger er blokeret, og jeg har tre ventende udbetalinger, der har været i gang i 17 dage. Da jeg kontaktede casinosupport, fortalte de mig, at de verificerede min konto, og at jeg skulle vente på, at de kontaktede mig, men det er over 14 dage siden, at de har kontaktet mig eller tilladt mig at verificere min konto på nogen måde. Jeg anmoder om hjælp, fordi jeg har et betydeligt beløb, som jeg gerne vil hæve.

I'm sorry to hear that you've been waiting so long for your withdrawals, especially since the casino has been telling you for more than two weeks that your account is under verification.

Just so I understand your situation correctly, are they verifying the documents you already submitted to the casino, or are they referring to an internal review of your withdrawal requests? I think that's an important distinction because if your KYC verification is still incomplete, the casino will most likely require you to pass that process before they can process your withdrawals.

That said, at Casino Guru we generally give casinos up to 14 days to complete both the verification process and withdrawal requests. Since you've already been waiting longer than that without any meaningful update, I think it's reasonable to escalate the matter.

I'd recommend submitting a complaint on our website. Our complaint team will review your case and do their best to contact the casino and help you resolve the situation.

I hope you'll receive your funds as soon as possible.

Jeg venter i øjeblikket på, at de kontakter mig, da de har angivet, at de ville kontakte mig for at anmode om nogle dokumenter, og at det ville være meningsløst at sende bekræftelsesdokumenter uden deres udtrykkelige anmodning. Hjemmesiden siger, at jeg ikke behøver at bekræfte, men de fortæller mig noget andet.

So you'll wait a little longer, then? If the casino tells you that you'll need to verify your identity, then you'll probably have to do that. The question is, though, when they'll ask for the documents and how long it will take.

You still have an option to complain. I shared a link with you. 🙂