Jeg synes ikke, det er sådan et casino skal kommunikere med sine spillere, men jeg har en fornemmelse af, at det fra tid til anden er ved at blive en negativ trend. Jeg forstår, at når en spiller befinder sig i sådan en situation, vil han gerne have en forklaring og selvfølgelig at få sine penge.
Jeg vil bestemt minde mig selv om casinoet, selvom jeg ikke ved, om det ville være irrelevant, da de har taget en holdning, hvor de ikke svarer.
Med hensyn til at kontakte en advokat, vil vi sandsynligvis ikke kunne hjælpe dig i denne sag. Du skal tage det initiativ. Selvfølgelig vil ethvert bevis være velkomment, og jeg tror, det kun vil hjælpe.
Jeg forstår også, at det nok ville være mest betryggende, hvis du havde en kvittering, men du kan godt se, at casinoet ikke er så opsat på at give dig en. Vores team vil dog forsøge at gøre det bedste, de kan, og vil forsøge at hjælpe.
I hvert fald er det selvfølgelig svært at vente i denne sag, men det er alt, vi har tilbage. Hvis noget ændrer sig, så lad os det vide.
I don't think this is the way a casino should communicate with its players, but I have a feeling that it is becoming a negative trend from time to time. I understand that when a player finds himself in such a situation, he would like an explanation and of course to get his money.
I would certainly remind myself to the casino, although I don't know if it would be irrelevant, since they have taken a stance where they don't answer.
As for contacting a lawyer, we probably won't be able to help you in this case. You have to take that initiative. Of course, any evidence will be welcome and I think it will only help.
I also understand that it would probably be most reassuring if you had a receipt, but you can see for yourself that the casino is not too keen on giving you one. However, our team will try to do the best they can and will try to help.
Anyway, it's obviously hard to wait in this case, but that's all we have left. If something changes, let us know.
Redigeret af forfatter 1 år siden
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