Hej alle sammen,
Jeg vil gerne dele mine meninger og perspektiver på Chipstars Casino og deres udbetalingspolitikker med dig.
Selvom jeg altid har nydt at spille på denne side og på en eller anden måde hurtigt fik følelsen af at være VIP-spiller takket være supporten og kundeservicen, bliver jeg nu mere og mere irriteret over casinoet.
Startende med det faktum, at opfyldelsen af indbetalingsbonusserne tager relativt lang tid.
For at optjene min første indbetalingsbonus på €1.200, skal du faktisk omsætte et beløb på €240.000. (Omsætningsbeløb x 1% x 50% = Oplåst beløb)
Det betyder, at jeg siden min første indbetaling bare har udskudt at gøre krav på dette bonusbeløb. Derfor kan jeg ikke drage fordel af bonustilbuddene på nye indbetalinger.
Og hvad der gør tingene værre, jeg bliver konstant afskrækket med mine udbetalinger, og de bliver simpelthen ikke behandlet så hurtigt, som jeg gerne ville.
I mit tilfælde, efter at have tabt penge ret tåbeligt et par gange, vil jeg gerne foretage mindre udbetalinger i mellemtiden for at undgå risikoen for at krakke hele min bankroll...
Så jeg vælger et tilfældigt beløb, der skal garantere mig en fortjeneste uanset hvad... Efter flere dage ser jeg dog, at udbetalingen stadig ikke er blevet behandlet. Min bankroll er også fortsat med at vokse siden da, og jeg vil nu gerne sikre mig en anden del af den...
Desværre tillader dette casino kun én udbetaling ad gangen. Så jeg annullerede den åbne udbetalingsanmodning og øgede beløbet til X.
Nu går endnu en endeløs cyklus, hvor beløbet simpelthen ikke bliver behandlet. Selv en uge senere kan jeg stadig annullere anmodningen uden problemer. (Selvom jeg flere gange på forespørgsel er blevet forsikret i supportchatten om, at udbetalingerne i øjeblikket bliver behandlet af den ansvarlige medarbejder i økonomiafdelingen osv.)
Da jeg spurgte igen for et par dage siden, undskyldte de for dette og angav derefter som begrundelse, at mange betalings- og verifikationsprocesser for kundekonti er gået i stå på grund af en ny bemanding i ledelsen, og de arbejder allerede på fuld fart på en løsning på dette hurtigst muligt...
Et par uger tidligere var der påståede vanskeligheder med den finansielle tjenesteudbyder.
Jeg begynder at føle mig lidt som om jeg er blevet snydt... Indbetalinger behandles mere eller mindre i realtid, og når jeg så prøver at hæve, opstår der pludselig alle mulige problemer...
Uanset de førnævnte anomalier bemærkede jeg også, at RTP-scoren for forskellige spil, såsom Gates of Olympus, adskiller sig fra andre casinosider med op til 2-3%. Normalt ville dette være 96,5%, men hos Chipstars er det kun 94% RTP (hvilket efter min mening er ret højt og ikke virker særlig troværdigt).
Kan nogen af jer dele mine oplevelser på dette casino med mig?
Tak.
Devils advocate here, since I have received about 10 notifications for this discussion.
Keep in mind I am a Canadian player and I can simply deposit with Interac and withdraw with Interac, instant in, instant out, easy and makes me happy. I cannot speak for other countries, but I would like to add my 5 cents to some of the general stuff here.
I do not know how to quote separate parts of your post, I will try bolding your parts
"Starting with the fact that the fulfillment of the deposit bonuses takes a relatively long time.
To earn my first deposit bonus of €1,200, you actually have to wager an amount of €240,000. (Wagering amount x 1% x 50% = Unlocked amount)
This means that since my first deposit, I've just been putting off claiming this bonus amount. Therefore, I can't benefit from the bonus offers on new deposits."
I was confused about this myself, until they shone some light on this. The wager is high, the money is not immediately playable, but all your play is calculated behind the doors, but I have 3 active bonuses, if needed 4 deposits to turn over the first one, but depositing again and having payouts did never cancel my first bonus, it just goes on until wagered and then the money is yours. I am not sure if the casino will let you claim the money before the complete wager, but once its wagered, it is claimable, 1000% percent, I did so.
"Now, to make matters worse, I'm constantly being put off with my payouts and they simply aren't being processed as promptly as I would like."
Never happened to me, but as mentioned before, I am Canadian and payment processing for Canadian players is simple and efficient.
"In my case, after having lost money quite foolishly a few times, I'd like to make smaller withdrawals in the meantime to avoid the risk of crashing my entire bankroll...
So I choose a random amount that should guarantee me a profit no matter what... After several days, however, I see that the withdrawal still hasn't been processed. My bankroll has also continued to grow since then, and I would now like to secure another portion of it...
Unfortunately, this casino only allows one withdrawal at a time. So, I canceled the open withdrawal request and increased the amount to X."
Yes, this does not sound ideal, but let us face it, us gamblers like to cancel withdrawals and take more chances, the only real way to avoid that is starting a little cool off period or have the account restricted until the heat dissipates.
"When I inquired again a few days ago, they apologized for this and then gave as their reason that, due to a new management staffing level, many payment and verification processes for customer accounts have come to a standstill, and they are already working at full speed on a solution for this as soon as possible...
A few weeks earlier, there were alleged difficulties with the financial service provider."
This sounds unfortunate, I suppose everything can happen. Here, I have nothing useful to stay except keep tight and do not gamble the funds away.
"I'm starting to feel a bit like I've been ripped off... Deposits are processed more or less in real time, and then when I try to withdraw, all sorts of problems suddenly arise..."
To be fair, deposits must be credited right away, every casino does so, withdrawals apparently vary between countries and god knows what.
"Regardless of the aforementioned anomalies, I also noticed that the RTP score for various games, such as Gates of Olympus, differs from those on other casino sites by up to 2-3%. Normally, this would be 96.5%, but at Chipstars, it's just 94% RTP (which, in my opinion, is quite high and doesn't seem particularly trustworthy)."
Without sounding cheeky, this has me curious, is there a way to measure this?
"Can any of you share with me the experiences I had at this casino?"
I can, but as explained above, this looks like a payment issue, which I have never experienced.
Sorry to everyone for the bad formatting, but I hope this helps.
