CrownPlay Casino – generel debat (side 13)

Sure so you sorted it out pretty quickly which is good news. 

I'll wait to see what you find out and if you get paid. Did your mom play with some bonus or not?

Godaften, jeg har anmodet om en udbetaling af 305 euro i to uger, og pengene er ikke dukket op på min konto! Skal jeg oprette en klage? ??

Feel free to open a complaint at any time, of course.

What does it say in your account, though? Is the withdrawal pending?

Have you contacted the casino support regarding this?

God dag

Mit navn er Mert, og jeg ville gerne i kontakt med mig angående Crownplay casino. Jeg spillede på casinoet efter at være blevet anbefalet af flere sider. Jeg spillede med omkring 12.000 franc. Indbetaling var ikke noget problem. De ønskede ingen verifikation, før jeg vandt 45.000. Siden da er alt blevet gjort mere besværligt for mig. Selvfølgelig sendte jeg stadig alt og ventede tålmodigt, men de bliver ved med at forsøge at vinde tid til mig eller i håb om, at jeg taber pengene igen. Jeg dokumenterede mine gevinster og alt andet, inklusive chats, gevinster, kontoskærmbilleder og skærmoptagelser. Men så fortsatte jeg med at spille, og der var altid et problem, og mine penge var væk, før jeg kunne deltage i spillet, for eksempel blackjack. Så efter at de havde taget 2 uger, og pengene var væk, som casinoet havde beregnet, ansøgte jeg om et spilleforbud på grund af min udviklende ludomani, men de ignorerede mig begge, så jeg indbetalte yderligere 3.000. Jeg vil også nævne, at casinoet prøver hårdt på at forhindre gevinsterne i at blive udbetalt. Støt ikke en virksomhed som denne. Crownplay mener det ikke seriøst, og de prøver bare at vinde.

Hun spillede med indbetalingspenge, det var ikke med bonusser, det tog lang tid at få udbetalt, de påstod, at der var et problem med at betale, efter cirka 20 dage betalte de. Hun spillede ikke i 20 dage og ventede på, at de skulle betale.

Hi Mert,

Thank you for reaching out and sharing your experience in such detail.

We understand how upsetting it can be when things don’t go as expected, especially when large amounts of money and emotions are involved. Still, it's important to look at the situation from all sides, even when frustration takes over.

Casinos are typically required to verify a player’s identity before approving large withdrawals, and this process can be triggered at different stages depending on the casino’s internal risk checks. Requesting verification after a significant win is not unusual and doesn’t automatically mean bad intent. That said, if you believe the process was misused to avoid paying your winnings, we’d be happy to take a closer look. You can submit a complaint on our website. if you prefer that.

Unfortunately, since you mentioned that most of the winnings were lost during this period, it’s quite possible that we may not have a clear opportunity to assess whether the casino acted fairly. If the balance has already been played through, it may limit our ability to investigate the case effectively—and in such cases, complaints are often rejected simply due to a lack of evidence or unresolved balance.

I also want to be honest with you: continuing to gamble while facing issues with withdrawals or recognizing signs of gambling addiction often leads to outcomes that are deeply regrettable. It doesn’t mean your concerns aren’t valid, but it does mean that some of the consequences were avoidable, too. As hard as it is, taking a break early on can sometimes prevent far greater losses.

For the future, it might be a good idea to complete your verification as soon as you register or choose casinos that offer early verification options. That way, you're not left waiting when it really matters.

Also, if you ever find yourself struggling with self-control during a delayed withdrawal, it’s worth informing the casino directly about your concerns. Decent operators may take this into account and offer additional options or safeguards. It won’t solve everything, but it might help prevent the situation from getting worse.

If you'd like us to review what happened with Crownplay, our complaint team is here to help. And if you feel like you’re struggling with control over your gambling, please consider reaching out to a support service or official help. This link might help too: https://casino.guru/problem-gambling

It's not a weakness; it's a step toward protecting yourself.

It was smart to wait, though I understand waiting for 20 days must have been very stressful. At least it was a joyful end. The casino should work on the process, however... This is not the way to keep the players happy. Don't you agree?

Desværre vil jeg ikke længere spille på denne platform, og det vil min mor heller ikke. Vi spiller og vil gerne hurtigt få udbetalt penge, vi fortsætter på den samme platform, som vi altid spiller.

It all makes perfect sense to me. Why repeat such an experience when other casinos are doing much, much better?

My best regards to your mom, and best of luck to both of you. If you ever need support or just want to chat a bit, do come back. 😉

Hjælp mig venligst!

Jeg udbetalte 500/450/500 den 01/07/25, 05/07/25 og 07/07/25.

14-20 dages ventetid!

I CrownPlay Casino i alt 1450 kr.

Desværre har jeg ikke modtaget noget indtil videre.

Jeg har skærmbilleder af mange chats samt udbetalinger.

Jeg bliver altid trøstet og ignoreret.

Du tror måske, at de venter så længe, at du mister dine penge igen.

Også pludselige serverfejl, tænker du måske, lige når du vinder...

Da jeg vandt, brugte jeg ingen bonus, og jeg foretog også normale indbetalinger.

Godkendelse er ikke nødvendig for udbetaling!

Jeg håber virkelig på hurtig hjælp og betaling!

LG

So, what is the exact reason for not paying you, though? Have they explained it somehow to you?

Anyhow, here is the link for you where you can submit your complaint, and our team will take a look at it.

May I ask what game you played there?

Det meste af tiden fik jeg svaret "For mange udbetalinger fra forskellige spillere"

Eller at min udbetaling er på vej, og jeg ikke behøver at bekymre mig!

Jeg får altid de samme ubrugelige, præskrevne svar fra denne inkompetente AI-tjeneste...

Og jeg har ventet i ugevis!!!

Jeg spurgte, og ingen verifikation eller noget andet er mulig!

Den er altid i redigeringsstatus!

Jeg spillede CollectR Slots "Pirots"!

LG Tak!!

Jeg håber, at du får disse penge. Hvis du har brug for noget, så kontakt mig venligst.

Hej

Jeg ville have mig selv blokeret torsdag på grund af en ludomani, så jeg kontaktede livechatten, e-mailsupporten og VIP-manageren. Desværre var der intet svar, så jeg mistede alle mine penge søndag. 15 minutter efter jeg tabte mine penge, blev jeg blokeret. Jeg har også skærmbilleder af alt. Jeg vil nævne, at jeg hver dag de sidste tre dage har sagt, at jeg har en ludomani og ønsker at blive blokeret, desværre skete der ingenting... og det er også umuligt at kontakte dem. De ville have mig til at miste alt, og det var det, jeg gjorde. De udnyttede min afhængighed.

Thank you for all the information.

Good that you were able to submit your complaint already. Now just reply to some additional questions, please, and we can start the investigation. 🙏

I'm really sorry that it went this way; that is for sure not a good experience.

May I just ask if you followed all the instructions to get your account blocked due to gambling issues and they still acted late, though?

Hopefully our complaint team will be able to help with this situation of yours, and in the meanwhile, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

It really looks like they are experiencing an overload right now, as many players complain about the same issue.

Try to be patient, please, and hopefully soon we'll learn more.

Have you ever withdrawn from this casino before, by the way?