Jeg tror, at alt blev forklaret i klagen: " Ifølge de tilgængelige beviser indsendte du din anmodning om selvudelukkelse den 17. juli, og casinoet lukkede din konto den 20. juli. Bemærk venligst, at anmodninger om selvudelukkelse i de fleste casinoer håndteres manuelt af de ansvarlige afdelinger. Denne proces kræver noget tid for at sikre, at anmodninger håndteres korrekt og med den nødvendige opmærksomhed."
Fra vores perspektiv handlede CrownPlay Casino hurtigt og begrænsede din kontoadgang inden for en rimelig tidsramme. Derfor kan casinoet ikke holdes ansvarlig for de indbetalinger, du har foretaget i behandlingsperioden for anmodninger.
Der er ikke meget andet at sige, næsten intet casino vil lukke din konto, så snart du beder dem om det. Tre dage er fint efter vores mening, og ud fra hvad jeg har læst, ønskede casinoet bekræftelse på, at de skulle lukke din konto, hvilket Veronika sagde, hun ikke kunne finde i din dokumentation.
Der er nok ikke mere at tilføje.
I think everything was explained in the complaint: "According to the available evidence, you submitted your self-exclusion request on 17 July, and the casino closed your account on 20 July. Please note that, in most casinos, self-exclusion requests are handled manually by the responsible departments. This process requires some time to ensure requests are handled appropriately and with the necessary attention.
From our perspective, CrownPlay Casino acted promptly and restricted your account access within a reasonable timeframe. Therefore, the casino cannot be held responsible for the deposits you made during the request-processing period."
There's not much else to say, almost no casino will close your account as soon as you ask them to. Three days is fine in our opinion, and from what I've read, the casino wanted confirmation that they should close your account, which Veronika said she couldn't find in your evidence.
There's probably nothing more to add.
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