CrownPlay Casino – generel debat (side 16)

Still no contact from crown play my complaint has been submitted hopefully will be resolved soon

Min ven brugte 30 dage på at modtage den med en offentlig klage.

We hope for the same, of course.

Nå, selvom jeg har spist en masse penge på casinoet, har jeg sendt dem utallige beskeder og e-mails for at slette kontoen og blokere den på grund af ludomani, og alt, hvad de gør, er at genåbne den, så snart jeg beder om det, og suger effektivt mine penge som igler!!!! Uden nogen form for profit!!!! Jeg vil have, at I griber ind og sletter min konto fuldstændigt uden mulighed for at genåbne den, selvom jeg sender en besked!!!!!

Hello there, This is indeed a serious matter because, based on the last complaint you lodged against this casino, your account should have been closed without the option to reopen.

"Close the case, I have deleted my account without the possibility of reopening it, thank you"

If the casino reopened your acocunt or let you create another one and refused to close it despite a clear request involving a gambling issue, you should immediately submit a new one. Meanwhile, try to set blocks on our card or lower your pay limits. Simply do whatever it takes to avoid further deposits. In general speaking, avoid the casino "at all costs."

UPDATE: I just spotted the complaint submitted—good call indeed!

Hej alle sammen,

Er der andre, der har problemer med udbetalinger fra Crownplay? Jeg har udbetalt penge flere gange før, og det gik altid igennem efter en dag. Men nu er det dag fire, og det er stadig under "behandling"... Er jeg den eneste, der er berørt?

Have you tried to get in touch with their support to find out what is going on, perhaps?

Until now i havent got any problems with anything on this site. I make full withdraws 5 days in a row and everything was loaded on my bank card. Luckly i make a lot money few days ago, wihdraw one day and next day, first was aproved, the last not because they to ferificait my account. I was suprised why they didnt want this before. It s five days and i hoppefuly waiting to be approved 🙏

Hi, do you mean that the casino verifies you? If so, this is standard procedure. Sometimes they don't need to verify players right away, but over time it may become necessary, and you have to go through this process successfully in order to withdraw more money.

So, were any documents accepted, or has nothing changed yet?

Hey. Okay, i understand.

Yes, of of documents was accepted very quickly, i m now waiting for the other two documents.

Which specific documents are you waiting for to be approved?

Gutter, jeg vil fortælle jer én ting, og jeg vil snart offentliggøre den: Indbetal aldrig penge på Crownplay. Aldrig. Jeg vil snart udgive en masse om dem og anmelde dem. Indbetal aldrig noget der.

Store svindlere. De forsinker konstant udbetalinger, de lader mig ikke lave mere end 3 om ugen, mens de reklamerer med falske tilbud. I min profil står der tilgængelige bonusser med indbetaling, jeg foretager indbetalingen, og bonussen er ingen steder at finde. Jeg spørger, hvad der er sket, og de fortæller mig, at den er udløbet. Efter 4 timer fra tilbuddets angivelige udløb er tilbuddet stadig gyldigt. Hvis det ikke var tilfældet, ville jeg ikke have foretaget indbetalingen. Jeg køber også en bonus på 5 euro med mønter, jeg veksler dem til 170, og efter at have gennemført det krævede indsatsbeløb forsvinder pengene. Jeg spørger support, og de fortæller mig, at denne specifikke bonus har en grænse for gevinster. Noget, der hverken er angivet på siden med mønterne, eller når du køber bonussen, eller når den aktiveres, eller i vilkårene og betingelserne, og der er intet link nogen steder, der kan henvise dig til et sted, der præciserer det. Jeg taler med support, og de, uden at besvare nogen spørgsmål, uden at sende mig vilkårene, fortæller mig "sådan er det" og afslutter samtalen.

Hello, that's one hell of a story...

Thank you for taking the time to share your experience with us.

If I understand correctly, the matter is related to several different issues, including withdrawal limitations, bonus offers that appeared to be available but could not be claimed after you deposited, and a bonus purchased with coins where you were not aware of a winnings limit until after the bonus had been completed.

Well, I can understand why this would be frustrating. From your perspective, it sounds like you made decisions based on information that appeared to be available to you at the time, and when the outcome was different from what you expected, you felt that your questions were not properly addressed by support.

I also get your concerns regarding the visibility of bonus terms and conditions, particularly if you were unable to find information explaining the restrictions that were later applied.

Thank you for explaining your experience in such detail, and I hope that together with the mediator and the casino, all those questions will be addressed properly.

Min konto blev lukket på grund af afhængighed. Efter flere måneder, uden at jeg spurgte, genåbnede de den og sendte mig kampagner, både via e-mail og sms.

Hvordan kan man genåbne en konto uden at kontohaveren anmoder om det? Jeg kan kun forestille mig, at de gør det med vilje for at få folk til at falde tilbage i afhængighed.

I'm sorry to see such events increasing in casinos, as I noticed similar posts in another thread. If it's ok with you, my colleagues will look at it again through complaints. Besides the app you're already using and the safety measures I mentioned earlier, I fear I have no further tips. 🙁

Earlier this year we witnessed operators changing systems or platforms, which resulted in opening all previously closed accounts, even the self-excluded ones. I understand why it feels like a step planned. In a few cases, my colleagues and I felt the same. Therefore, I suggest giving that a deeper look.

Jeg er klar til at gøre alt, hvad jeg kan! Jeg har endda bedt om erstatning for de skader, jeg har lidt! Ikke så meget for pengenes skyld, men frem for alt for at forhindre problemet i at gentage sig! At genåbne en konto, der er lukket på grund af afhængighed, og sende reklamer "genopliver" kun afhængigheden. Jeg er klar til at indgive en klage til de forskellige nævnte casinoer.

I cannot promise you refunds and when it comes to our complaints, any compensations are out of debate, but if you feel strong enough to lodge those complaints, please do so.

Still, sometimes it's best to stay away from casino-related places and situations, since all those reopened accounts or improperly closed ones can be more than enough for now to bear.

I'm trying to say that your health always comes first, and whatever you choose to do is okay.

Hvis jeg vil udtale mig, er det fordi jeg synes, det er rigtigt, at sådanne overtrædelser straffes! Lad det tjene som en advarsel i fremtiden! Disse former for adfærd skal straffes.

Of course, I get it. If you want to talk or need something regarding those future complaints, I'll get back to you.