2 uger siden
I did not suggest anything more; that's ok.
Now we wait for the casino to provide the transcript; once you have it, please provide it to Nick.
Dazzlehand Casino – generel debat (side 3)
2 uger siden
ok det gør jeg
Tak igen for din tålmodighed og hjælp
Men jeg tvivler på, at jeg får mine gevinster
men kasinoet kunne i det mindste betale mig halvdelen, det ville kun være rimeligt efter alt, at de forsømte at blokere min konto på forhånd
Så ville jeg være villig til at forbedre min vurdering lidt til den positive
Lad os vente og se
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Automatisk oversættelse:
2 uger siden
Radka modtog beviset og en e-mail
Men jeg kan ikke finde ud af, at jeg ville blokere mig selv for hele gruppen
Forstår ikke noget mere 
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Automatisk oversættelse:
6 dage siden
hej Radka
Jeg har ikke hørt fra dig i lang tid
Michael har påtaget sig sagen
Kan du venligst give mig Michaels e-mailadresse?
Jeg ved ikke, hvordan jeg ellers skal skrive til ham
Automatisk oversættelse:
6 dage siden
I did deposith via jeton and i won a small amount, 100euro. And i want to withdrawal. I had two options to choose between, Bank transfer and MiFinity. So i used Bank Transfer but got declined becouse i need to use the method i used to deposit that is jeton. But they say they dont offer jeton as withdrawal method for me only the two that i can see. They want me to deposit more with any of those methods to get my money. But i cant use Bank Transfer as any deposit method and i have closed my MiFinity account. So according to them i cant get my money? How can they do like this when they got MGA License? So if you want to get paid stay away from these scammers. ps my account is fully verified.
Redigeret af forfatter 6 dage siden
6 dage siden
hej Radka
Jeg har ikke hørt fra dig i lang tid
Michael har påtaget sig sagen
Kan du venligst give mig Michaels e-mailadresse?
Jeg ved ikke, hvordan jeg ellers skal skrive til ham
Automatisk oversættelse:
5 dage siden
Hello,
I was a bit off—my apologies. You may always find the emails in the complaint; always consult the complaint thread to stay in touch with your complaint specialist. Anytime you struggle, please.
Michal: michal.v@casino.guru
Sadly, it appears the casino has not responded to the complaint. I truly hope this is going to change, because Michal won't get much further without cooperation.
5 dage siden
Hello,
well, not every option is always available for every country, and I understand one automatically expects the first option used to remain untouched, but I would not say you have no chance to withdraw just yet. In most cases, you first need to verify the withdrawal option by using it for a small deposit. Is this what the casino has suggested to you, please?
In any case, are you sure you can't use a bank transfer? What prevents you from doing so? Would perhaps a crypto transaction be an option for you?
I'd like to help, so let's stay in touch.
5 dage siden
Nå, det er ærgerligt, hvis kasinoet ikke reagerer
Hvis du ikke svarer, vil jeg stadig anmelde det til spillemyndigheden, så du bliver advaret
Selvom jeg ikke får mine penge, vil jeg stadig gerne have, at de får et sort øje 🙂
og så håber jeg, at Casin Guru-teamet vil nedgradere casinoindekset yderligere
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Automatisk oversættelse:
4 dage siden
Definitely, not just pity, but also a very bad signal to the whole community of players, I'd say.
Though as you may see, the casinos are provided a double 7-day time frame to get back to the matter at hand. As you see, the point is to ensure we did all to resolve the matter. It is also stated in the instructions, so eventhough I understand it was a surprise to you, the company has another deadline. Many people see that as a negative outcome but we recognize that as the last chance to resolve the problem.
If they fail to get in touch, the persecution will follow in accordance with the severity of the issue demonstrated by the disputed amount.
Let's stay optimistic until the end.
4 dage siden
hej Radka
Jeg synes, de 7 dages svartid er overdrevet
så skriver du frem og tilbage
skal vente 7 dage
så skal den anden vente 7 dage
Til sidst skriver du 1-2 måneder på et problem
For mit vedkommende kan klagen lukkes
Det har jeg allerede skrevet i klagen
Jeg er træt af Dazzlehand Casino
Spillemyndigheden er allerede blevet informeret, og de har allerede kontaktet mig
Jeg er ligeglad længere, om jeg får mine penge eller ej
I mellemtiden forventer jeg ikke længere at få mine penge
Det vigtigste er, at spillemyndigheden ved det
Jeg er italiensk
Jeg har lidt tålmodighed med sådan et udskudt kasino
Jeg er kun bekymret for hævn
Og jeg vil også skrive til Malta-nyhederne nu, måske er nogen interesseret i min historie
Jeg vil have, at Dazzlehand Casinos omdømme bliver ødelagt
Tak igen
Automatisk oversættelse:
3 dage siden
Hello!
I agree, 7 days is a long time period yet it has its meaning.
First of all, to address all submitted complaints, we could use even 10 days. In the current situation, I can't even imagine associated team leaders thinking about shorter duration. Besides, we have to give the casino enough time to present its view before it is fair to say "they do not care."
So, things are going to stay like this for quite some time.
Despite the complaint process not being about revenge or vengeance, I still hope you will somehow be satisfied.
3 dage siden
Hej
Radka ja det håber jeg også
Spillemyndigheden er hurtig til at reagere og har allerede oprettet en billet til min sag
Automatisk oversættelse:
1
3 dage siden
That's something. So basically - Malta responded by informing you they've created a ticket. Anything else moving on?
3 dage siden
Nej, ikke endnu. De har lige omdirigeret mig til en af deres sider, hvor jeg kunne indgive min klage, og en billet er allerede blevet åbnet. Lad os se, hvad der sker her.
eller hos spillemyndigheden 🙂
Automatisk oversættelse:
2 dage siden
Oh, For a few moments I thought at the same time you got sort of a personal response. My bad, I was overexcited. Yet I still hope the licensing authority will help you where we—with all honesty and sense for reality—very likely could not. 🙁
2 dage siden
Hvis kasinoet ikke reagerer
Hjælp mig og de andre og sæt indekset for Dazzlehand til negativt det har stadig 5,5 ud af 10 point
Efter min mening for meget for kasinoet.
At ingen vil have flere problemer med casinoet i fremtiden og ikke længere vil indbetale i casinoet
ligesom mig
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Automatisk oversættelse:
2 dage siden
In particular, this is how the procedure works. If any casino fails to address the complaint, and I'd say we give them plenty of time to cooperate, based on the unpaid amount, the casino's Safety Index gets lowered accordingly.
But I would rather have a much happier ending for you. 🙁
2 dage siden
Der er ikke altid en lykkelig slutning Radka 🙁
Lykkelige slutninger findes kun i film
Jeg tror, der ikke sker meget mere
Jeg takker dig på forhånd ikke desto mindre til dig
og hele Casin Guru-teamet
Hej farvel
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2 dage siden
Hmmmm, better to be realistic - I see! 🙂
4 days left, we shall see, I guess.
Thank you for your kind words. Feel free to get back anytime you like.
2 dage siden
også selvom casinoet kontakter dig igen
de vil helt sikkert sige NEJ
så skulle jeg svare
og vent yderligere 7 dage
så skal casinoet sige noget
så skal du vente 7 dage mere
Men jeg tror ikke, de ville betale noget, ellers havde de gjort det allerede.
Vi hører hinanden
farvel farvel
Automatisk oversættelse:
