Tomas vil altid forklare alt, hvad du har brug for at vide om klagen. Jeg beskæftiger mig ikke med dem, men tro mig, Tomas såvel som enhver anden giver dem den højeste opmærksomhed. Der er nogle sager, som ikke er i spillerens favør i sidste ende, for hvis Tomas er overbevist om, at det hele er baseret på, at casinoet fortæller dig, at du skal fortsætte med at spille, er der ikke meget, han kan gøre ved det, og du kan ikke få en refusion baseret på det.
Jeg synes dog, at hvad angår cashback eller turneringsgevinster, så bør det tages op, hvis du ikke fik nogen gevinster, eller hvis du ikke tabte dem.
Men alt det ved du fra Tomas.
Tomas will always explain everything you need to know about the complaint. I don't deal with them, but believe me, Tomas as well as anyone else gives them the highest attention. There are some cases that are not in the player's favour in the end because if Tomas is convinced that the whole thing is based on the casino telling you to keep playing, there's not much he can do about it and you can't get a refund based on that.
However, I think that as far as cashback or tournament winnings are concerned, that should be addressed if you didn't get any winnings or if you didn't lose them.
But you will know all that from Tomas.
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