I also find it appropriate, even though I did not see any examples. However, I respect your feelings; at least the support could do the same, I guess. Try not to think about it, please. This problem with delay is a source of stress on its own.
I morges modtog jeg en kredit på 500 €. Jeg mangler stadig 5.000 €... vi får se. Jeg er virkelig stresset, og måske læser jeg e-mails anderledes...
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Når jeg har fået alle mine penge, vil jeg helt sikkert bede om at få lukket min spillekonto
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Jeg har allerede indgivet en klage. Jeg vandt 7.000 euro den 12. januar, og indtil videre har jeg kun modtaget 2.000 euro.
I genuinely think this site is out of money and can not meet the demand of their cashouts. Their own terms and conditions says withdrawals would be processed way quicker. It makes absolutely no sense and this should impact the trust rating when they blatantly lie in the terms and conditions.
It says the finance department will process withdrawals within 3 business days, well for me we’re already at day 6 and I’m still in the "final stages of approval." This site is lying to you and their Terms and conditions are lying to you. I would ask casinoguru to please call on a representative from this company to explain why their terms and conditions and support are lying to us? Why is their trust rating so high?
I morges modtog jeg en kredit på 500 €. Jeg mangler stadig 5.000 €... vi får se. Jeg er virkelig stresset, og måske læser jeg e-mails anderledes...
Oh, it has been quite some time! With this "speed," I do not even dare to count how many weeks are left to get the whole sum. I wish I could help you feel better, but the only thing I can actually say is hang in there; the money is coming but painfully slow. 🙁
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
I dag annullerede de en udbetaling, og jeg gjorde det igen
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Nu har de accepteret en hævning. Vi må vente og se, hvornår de ankommer til banken.
Isabella, din hævning på 500 EUR er blevet annulleret.
Hvis du selv har annulleret udbetalingen, er der ingen yderligere handling nødvendig.
Hvis du ikke har annulleret din udbetalingsanmodning, kan annulleringen skyldes en teknisk fejl hos din betalingsudbyder.
Når du foretager en ny udbetalingsanmodning, bedes du følge disse instruktioner for at undgå ulejlighed:
- Brug altid den samme betalingsmetode, der blev brugt til indbetaling, når du hæver penge
- Sørg for, at der ikke er nogen ventende verifikationer på din spillekonto
- For en bedre oplevelse på vores platform anbefaler vi at bruge Google Chrome-browseren.
Derudover anbefaler vi at bruge bankoverførsel til udbetalingsanmodninger.
- Sørg for at indtaste dine kortoplysninger og personlige IBAN-nummer korrekt, uden ekstra mellemrum mellem cifrene.
Hvis du har yderligere spørgsmål, er du velkommen til at kontakte os via Live Chat.
Her er den e-mail, der ankom
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
Den nye anmodning blev behandlet i morges. Jeg har stadig 2.500 på min konto, 1.500 euro under behandling, og 1.000, der skulle ankomme.
Kære Isa.55,
Tak for din tålmodighed.
Bemærk venligst, at vi er i kontakt med vores betalingsteam og vil opdatere dig hurtigst muligt vedrørende dine nye udbetalingsanmodninger. Angående den annullerede udbetaling, ser det ud til, at den er blevet annulleret af betalingsudbyderen.
Vi takker dig oprigtigt for din forståelse og dit samarbejde.
Med venlig hilsen,
Dragonia-holdet
DETTE ER SVARET DE SENDTE PÅ KLAGEN!!!! MEN TROR DU, DET ER ET SVAR????!!!!😡😡😡😡
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Jeg bryder mig slet ikke om denne situation. Martin, som følger sagen, skal sætte en stopper for det.
Well, our mediators are in no position to stop anything, especially the casino's lack of sharing information. I believe I said that complaint truly requires patience. So, given the circumstances, maybe it would be beneficial to take a break from this, allowing your mind to drift away a bit, just for a couple of days. Enjoy some time away from the forum; focus on the weekend at hand. Do something else, because frankly, no matter what we feel, nothing can speed things up for now.
only time will tell whether it's going to be something worth yelling at ;(
Yes, that's true. I hope it will be shouting, but ultimately positive.🙂
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
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Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
