EGB Casino – generel debat (side 3)

Please do so at any time, and hopefully there will be a solution to this.

Here's the link for you.

So I created an account at EGB.com, no IP block, could select my country & play. I deposited about 1000€ and made some money over months playing there. Never did I encounter any issues when playing on and off. I also never used a VPN to mask my location, yet all worked fine.

In May I wanted to withdraw and I was greeted with "withdrawals locked, contact support email" Kinda weird so I did that. This e-mail always takes ages to reply, but when they did they asked me to send KYC documents, which I did, then they asked for even more annoying stuff like a selfie with a written note, which I all provided. Then they told me they sent it to security and I should wait. But little did I know I was going to be in for a long wait.

Almost a month later after reaching out multiple times they replied to me telling me my account was suspended (I can not log in anymore now) because it's from a prohibited region (Germany) and also accused me of automated patterns (??) which is just purely a fabrication.

I never tried to hide my location, even here on Casinoguru it says players from Germany are allowed. They let me sign up, deposit and play but use this hidden information in their TOS as a justification to scam. And I can imagine that them not allowing German customers is new, because usually I check ToS before I play. Regardless shady practices and just a method to scam players.

After receiving this information I was willing to cooperate & leave the site but never did I receive another reply ever again. They ignore me for a month and probably wont even let me recoup my deposit let alone my balance. Online support (chat) is useless and always tell me to email them (support) but they never reply. Also direct replies to the mail from security stay unanswered. Just an endless back and forth.

I think it's outrageous casinos let people sign up (that don't mask their IP or anything) from allegedly "prohibited countries" and let them play just to keep their money if they win or not do anything is they lose.

I gave them all the time in the world to reply to me to find a solution but nothing...

Never play there!!! If they want to keep your money they will find a reason to. And no clue what the hell they mean with automation, just a pure made up LIE to make me come across as some scammer. Bullsh*t!!!

We always believe that if a casino lets players deposit and play, they should pay them as well. And especially if a player is not hiding anything and does not use a VPN, as you said.

So, our team will do everything possible to get your complaint solved in the best way. 🤞

May I ask how long you have been playing at this casino, please?

Agree fully. Been playing there since april until the issues arose

They close my account, I can’t log in, support said to wait answer on mail that never comes ofc, same as mails for kyc. No doubt that casino is scam.

So far, you haven't had a problem with anything, have you? You haven't managed to withdraw any money in that time, have you? 

As Romi said, I firmly believe that we will be able to help you and find a reasonable solution with the casino. 

If you have anything new, be sure to let us know.

Hi, so you still don't know on what basis the casino closed your account, yes? When did it happen that this situation occurred and did they tell you when the email should arrive? 

When you mention KYC, did you go through it?

Hi,

didnt tell me any reason, cause said that will give me answer hia mail and since then past 20+ days, they won’t send it for sure, cause also when I sent all rewuested documents for kyc they never answered, only when asked new documents and I sent all that requested and after that no answer for kore than one month and one day when wanted to log in account was closed.

i wont make complaint cause there I didn’t play casino, only bet 1-2 games on sports betting.

Sure, that's too bad, I was going to suggest this process because if the casino didn't solve it, then they would get black points. However if it is about sports betting we can't do nothing.

If you haven't heard back from them in so long even for verification, I don't see it rosy. Then they closed your account without giving you a reason, so we can only speculate what was behind it.

From this point of view, I would definitely say that the casino should work on the communication with the players and I can only wish you that I hope this will not happen anymore.

I'm sorry.😕

Guys your captcha is killing me, I can't post a review.

Finally

Hello, usually it takes a few more attempts or a clean browser without any stored cookies/hashes. Sorry for the inconveniences, though. Glad you made it.

my complaint remained unresolved. EGB claimed many lies and failed to provide any evidence. So never play/deposit here. They are willing to scam you shamelessly!!!

https://casinoguru-de.com/egb-casino-das-spielerkonto-wurde-aufgrund-eines-auszahlungsproblems

Oh, I'm sorry it turned out that way.

It's a shame it couldn't be resolved, I thought it wasn't that complicated.

Unfortunately, situations like this happen in life, and the casino will have a lower safety index, which is at least some consolation in that other players will probably be more careful.

Is this site still paying 1k USD+ withdrawals?

Do you ask for a limit on withdrawals for this casino? Or somehow I misunderstood? 🙂

Post here successful withdrawals for this year, excluding P2P. This is to check whether this site is really paying winning bettors or just accepting deposits, hoping we lose.

I saw that you started your own thread on this topic. I hope you find someone who can help you in this situation. 

Can I get your opinion on when it's best to file a complaint? I'm trying to give the casino enough time to process my withdrawals since they're substantial amounts.

I have two pending withdrawals:

• $5,000 USD - Status: "Accepted" for 6 days now
• $1,080 USD - Status: "Accepted" for 3 days now

I was informed that the processing time for crypto is 1-5 business days. I'm withdrawing via crypto, which is the same method I used to deposit $1,600 on December 4th.

I want to give the casino time to process it before filing a complaint. I've had a good experience with this casino and have been a member for more than a decade. I've had success withdrawing in the thousands before, but this one is my biggest win. I am just a little bit worried since it did not take this long before and also because I've been seeing a lot of horror stories when it comes to cashing out.

I would say that we give players 14 days to resolve the withdrawal process, then we would try to help you if you opened a complaint. 

On the other hand, crypto as a payment method should be the fastest, but I don't know what could be taking so long.

You say that your withdrawal was accepted, does that mean that the casino has already sent you the money and all the steps have been successful?