Frumzi Casino – generel debat (side 14)

Du skal slet ikke være bange, det tog mig en måned at svare og begynde at sætte pengene ind på min konto. De vil bare genere dig med identifikation og andre ting. Uanset hvor meget du sender dem, vil de altid fortælle dig den samme grund: arbejdsbyrde og vrøvl. Jeg hævede 7500, og det tog mig for lang tid. Vær tålmodig, og spil ikke med pengene. De vil have dig til at tabe dem, og det tager dem for lang tid. Jeg ønsker dig held og lykke, og håber, jeg har hjulpet dig.

Hvor lang tid tog det?

De har ikke bedt mig om at bekræfte kontoen endnu.

Tak for din hjælp

Fra den dag jeg foretog min første udbetaling, efter næsten en måned og lidt over 3-5 dage, sendte de mig en e-mail til kontoidentifikation.

Hello, I see that another player has already given you advice here.

I think that if you haven't broken any rules and everything was fine on your part, you have nothing to worry about.

It's quite possible that you'll have to go through verification first if you haven't done so yet.

Did you play here with a bonus? 

May I interest you with the latest with FRUMZI.

IT TAKES 72 DAYS TO PROCESS!

Also. I have a problem. Frumzi had for the second time, ILLEGALLY activated WITHOUT MY CONSENT my account. The second time. I asked them "why or how", because I had closed it a year ago due to multiple problems this low tier casino has. And suddenly last week I started again getting spam mail from Frumzi.

Was curious, went to the site, put my credentials and to my utter astonishment my profile was back.

I already had a 3 months FIGHT against them because they refused to close my account, even to the point they said that "that I am a addict and therefore, they will not close it".

I do have the emails. Then I had to request 3 separate times to close the account. I rarely played there anymores since I took 4 figures out of them when they still had Malta license and fast direct pays.

After that they deleted zimpler and started to delay 3 days any pay outs but as you can read, they nowadays REALLY DO NOT WANT TO PAY OUT. Maybe it would be time to revise the Frumzi repuation score?

Hello, I just want to say you should complain regarding the failed account closure. You may also include the other problems in the request. I would not hesitate at all. Let's proceed with reviewing and investigating it promptly.

But what can one do ? Is it not bordering "fraud" to do so? I've deleted my name from the transcipt. In the black circle is say "It seems the account was opened with administorial decision. We apologice"



I got once more an admission that they opened - WITHOUT MY PERMISSION - my account again last month. I do not know what kind of fraud this is but it was not me, or I never asked for it.

This is the second admission from them "last month" around 28-29 I started getting email spam offers from them.

I NEVER OPENED IT, I closed it in 2024 !

What can I do? Ask for reperations?this is illegal handling of ID and information!

Hello, you can try to have this investigated by my colleagues; for that, you need to submit the complaint request.

https://casino.guru/fi/opas/miten-ratkaisemme-kasinovalitukset

I would love to answer your questions, but if something unfair has been done, it needs to be processed by the Complaint Team. I can only guess what has happened.

Hey

I just want to add that I am in talks with frumzi for reparations for breaching their own licence, GDPR articles, self-exclusion etc...but I want to add to here that they have been acting under MALTA licence before, then Curacao but they are now under ANJOU. So you might want to change your info to this casino.

It is rather important since even Curacao has CHANGED their legislation concerning data privacy and breach in 24/25 so player has stronger complaint power. They are now part of the NOVAFORGE.

Thank you for this information. I will write a note to our data team right away.

Afventende udbetalinger – Frumzi Casino udbetaler ikke €5.000 i gevinster

Kære Casino Guru-team,

Jeg indgiver hermed en klage mod Frumzi Casino.

Jeg anmodede om i alt tre udbetalinger den 22., 23. og 24. november 2025, da Frumzi kun tillader €500 pr. dag og maksimalt tre samtidige udbetalingsanmodninger. I alt vandt jeg €5.000 og anmodede om en udbetaling.

Trods fuld verifikation og gentagne forsøg på at kontakte kundesupport, er ingen af ​​mine udbetalinger blevet behandlet. Alle udbetalinger forbliver i status "afventer". Supporten giver ikke et klart svar og henviser fortsat til interne gennemgange, der angiveligt tager længere tid.

Jeg anmoder om hjælp, fordi casinoet ikke opfylder sin forpligtelse til at udbetale gevinster.

Jeg kan fremvise skærmbilleder af de ventende udbetalinger, kontooversigt og supportchats som bevis.

Mange tak for din hjælp.

Hello, sad to say, many others have reported similar problems on the forum. 🙁

The complaint was the best option, and our colleagues will handle it fairly if the casino fails to pay within 14 days. Which is approaching.

I have no idea what has been going on with the casino, but I am hopeful that all issues will be resolved.

Tak for dit svar. Jeg vil sætte mit håb i dig og vente.

You are welcome. I wish none of this would be necessary.

In any case, I'll be on the forum if you want to chat or share updates. I imagine this is not a very pleasant subject, but sometimes sharing helps feel better.

Don't hesitate to stay in touch.

Den 28.11.2025 indbetalte jeg 350,- i Frumzi-applikationen, jeg spiller, og inden for 10 minutter vandt jeg et anstændigt beløb på 4506,-. Jeg hævede gevinsten, og den dag i dag er mine gevinster stadig i verifikationsstatus, og det er syv dage siden. Det er interessant, at de penge, som folk indbetaler i applikationen, er til deres rådighed med det samme, men gevinsterne er det ikke... så jeg anbefaler dem bestemt ikke, de er bare svindlere. Og nogen support? Livechats fungerer ikke i applikationen, efter min mening har de det med vilje... og så står vi kun tilbage med en e-mail, hvorfra kun de samme genererede beskeder sendes igen og igen... de har det smart arrangeret, efter min mening svindlere med stort P!!!!!

Mine første tre transaktioner ankom i dag – i alt €1500, og det tog dem præcis to uger. Så jeg håber, at din også snart kommer. Jeg har også €3500 tilbage at hæve, og vi må se, hvornår jeg får det hele ud. Indtil jeg har hævet det hele, efterlader jeg min klage her.

Hej,

Ud fra hvad andre spillere har skrevet, har dette casino virkelig meget at forbedre. Det vil dog betale sig i sidste ende. Forhåbentlig vil det berolige dig lidt, når jeg siger, at vi blandt klagerne ikke er stødt på en eneste spiller, der ikke ville have fået en retfærdig gevinst. Det tager dog tid. 🙁

Mange tak for at du mindede os om, hvordan det ikke bør se ud, og jeg forstår godt, at det er meget ubehageligt for dig.

Helt ærligt, jeg håber ikke, det varer så længe.

Fortæl os venligst, hvordan situationen udvikler sig, for vi vil forsøge at hjælpe, hvis det er nødvendigt.

Hvad er din erfaring og viden? Bliver transaktioner forsinket i to uger eller mere efter den første er gennemført? Eller bliver de behandlet hurtigere?

Tak for din feedback.