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Gamblezen Casino – generel debat (side 4)

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11 måneder siden
gbdk

Hello !

Unfortunately, my experience with this casino is not a good one. I say this because I noticed yesterday that my bank statement shows transactions from merchants of different categories. None of these merchants have the merchant code 7995, and this is a problem because I have activated security against gambling deposits with the bank, yet this casino somehow managed to create a security breach.

This does not seem right to me. I tried to contact them, but they blocked my account and did not respond to my question or my request for a refund of the amounts charged by those merchants! In my opinion, responsible gambling does not exist here, and this casino is lacking in ethics and morality by doing this, knowing that addicts will find a way to play here!

On March 26, 2025, I made the following deposits to this casino:

400.00 EUR TERRVERS

500.00 EUR SitexCraft

500.00 EUR TERRVERS

300.00 EUR TERRVERS

100.00 EUR PRDCTLUX

My conclusion about this casino is that they are making a mockery of all addicts. Even aside from this, it is illegal to use a different merchant code for money laundering!

olteanimputit12
11 måneder siden
gbdk

I'm really sorry for the whole situation at this casino.

As I believe it is due to the fact that the casino uses some third-party payment provider, and it doesn't show the same when you look at the deposits made.

Unfortunately, this way, your bank doesn't block the payments.

We'll need to wait now to see if our complaint team will be able to do something regarding your complaint, even though I am not very optimistic. Sorry to tell you that.

Also, if you need some professional help with your situation, here you can find help centers available in your country.

I wish you all the best, of course. 🙏

olteanimputit12
11 måneder siden
gbdk

Hello,

This is very actual topic and other players have already been discussing options in a specific thread; perhaps you would like to give it a look. 👈

I also spotted an active casino representative in this Gamblezen's thread, so perhaps you will get more official responses.

I'm sorry to see that this practice ruined your efforts to block yourself from casinos.

10 måneder siden
ptdkgb

Endnu et tyvagtigt casino fra denne gruppe, riggede spil, RTP findes ikke her, og bortset fra de 135 spins jeg vandt med indbetalingen, blokerede de. Endnu engang manipulerer guruen casinoernes score bare for at få et stykke af kagen, ikke?


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Automatisk oversættelse:
Anonymized862
10 måneder siden
gbdk

I'm sorry you got the error.

Have you tried to contact the support so they can try to fix it, or do you just accuse everyone around you?

Romi
10 måneder siden
ptdkgb

Ja, jeg kontaktede support, de fiksede det og satte et andet spil i gang, og utroligt som det end måtte lyde, udbetalte det ikke i nogen af ​​de 135 runder, det er utroligt, men under alle omstændigheder, som du siger, VAR HELDET IKKE PÅ MIN SIDE, i går begik jeg igen den fejl at ville spille på MonsterWin, jeg tabte mine penge som vand. Af de casinoer, du vurderer højt, er der så et, der ikke manipulerer spillene og leverer den korrekte RTP for spillene?

Automatisk oversættelse:
Anonymized862
10 måneder siden
gbdk

Well, I start to believe that online games are really not your thing, so maybe you need to reconsider joining more casinos. What do you say?

Also, if you have any proof that the RTP of any casino is manipulated, please send it to us, and our team will surely investigate the matter.

Thanks.

8 måneder siden
ptdkgb

Casinoet er godt og hurtigt med et bredt udvalg af spil, men supporten er dårlig.

Kontoen er allerede valideret, men de betaler ikke.

Automatisk oversættelse:
bufas
8 måneder siden
gbdk

Hi, how long has it been since the casino failed to pay you. Do you know the reason why? Have you tried to resolve it with support and apparently they didn't give you any advice or is there something else why you say that support is not good?

8 måneder siden
ptdkgb

Ja, jeg har allerede talt med supportchatten, hvor de siger, at det ikke er deres ansvar at sende en e-mail til supporten. Jeg har allerede sendt en e-mail, men indtil videre intet. KYC sendte en e-mail og bad om dokumenterne. De er blevet sendt, men de accepterer dem ikke, fordi de skal have adressen i banken, som de ikke skriver, som den står på skrift. Jeg annullerede hævningen og gjorde det gennem en anden bank, og indtil videre intet. De svarer ikke engang på e-mails, så man kan se, at supporten ikke er god. Det er ligegyldigt, hvor man får den fra, nu er det op til en at betale.

Automatisk oversættelse:
bufas
8 måneder siden
gbdk

So I see that support is not helping much. 

But what I would recommend is not to put a cancel on the next withdrawal because it will only prolong the waiting time again. So now you have to restart the waiting time again. 

If 14 days pass and nothing happens and you have no money let us know.

However, you will also need to go through verification without it you can use whichever method you want but if it is not successful you will not get the money.

Jaro
8 måneder siden
ptdkgb

Jeg havde foretaget indbetalingen via Payshop, og jeg prøvede at hæve via Binace, da de allerede havde betalt mig der, men de afviste mig, så jeg prøvede bankoverførsel, hvor de bad mig om dataene. Jeg fik tilsendt dataene, og de accepterede dem ikke, fordi jeg skulle have adressen, men banken giver dem ikke hverken på papir eller via bankens app. Jeg annullerede hævningen. Jeg hævede igen via en anden Revolute sidste lørdag, men indtil videre har jeg intet, de svarer ikke, de siger ingenting.

Automatisk oversættelse:
bufas
8 måneder siden
gbdk

I see that there are different payment methods mixed in there. It is always best to withdraw the one you have deposited. Did they tell you why they rejected your withdrawal via binance? When they asked you for a statement with your address, couldn't you get one from the bank on request? 

I don't know how the next withdrawal will go, but don't make any more withdrawals and don't choose another method because it will probably just mess everything up. 

If you can't get anywhere, no one will answer you, etc., let us know and we'll try to help. 

But give it some time.

8 måneder siden
ptdkgb

Godmorgen, udbetalingen via Binance blev afvist, fordi indbetalingen ikke var foretaget der, og at jeg skulle gøre det via bankoverførsel, hvilket jeg prøvede at gøre, og det virker heller ikke på grund af adressen. Nu gør jeg det via Revolute, og nu svarer de ikke.

Automatisk oversættelse:
bufas
8 måneder siden
gbdk

I'm afraid that if they told you that you can't withdraw through binance because you didn't deposit that way, it can happen with a revolut withdrawal. 

I asked you if you could ask for a statement from the bank that would have everything the casino needs.

Jaro
8 måneder siden
ptdkgb

ja, hvis det er et ekstrakt, er alt der!


Automatisk oversættelse:
bufas
8 måneder siden
gbdk

Okay, so don't you think that would be a better solution and at the same time you would be verified?

8 måneder siden
gbdk

Gamblezen let me sign up when I was in Gamstop and Gamban, I was depositing time after time after time.


I asked for my account to be closed because of my gambling problem and it wasn’t closed, I’ve never had a withdrawal.


I sent Gamblezen numerous emails asking if a resolution could be offered eg a refund because they let me down on there part, despite me sending over 14 emails I’ve had no response and it’s been weeks

Jaro
8 måneder siden
ptdkgb

men jeg er allerede verificeret. Min konto er verificeret, så jeg forstår ikke, hvorfor de gør tingene vanskelige. og jeg har stadig ventet på en e-mail fra dem siden lørdag, de svarer ikke.

Automatisk oversættelse:
8 måneder siden
gbdk

Gamblezen let me sign up when I was in Gamstop and Gamban, I was depositing time after time after time.


I asked for my account to be closed because of my gambling problem and it wasn’t closed, I’ve never had a withdrawal.


I sent Gamblezen numerous emails asking if a resolution could be offered eg a refund because they let me down on there part, despite me sending over 14 emails I’ve had no response and it’s been weeks

8 måneder siden
gbdk

Hello, it's definitely not pleasant and I'm sorry that it went on like this even though you tried to communicate with the casino. 

Absolutely no response when you tried to close your account? I would also like to add that if you have a gambling problem it is best to self-exclude, because if you close your account, you can often open it again in the future without any problems. 

However, if the casino does not respond even in that case it would be sad. Did you try to contact them only via email or did you also write to them via live chat or several channels?

If you would like to self-exclude your account, you can file a complaint with us and our team will try to help you somehow. 

Do you think you'll go for it?

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