Need assistance. Getwin Casino (getwin.com), have had my withdrawal requests in "Pending" for over a week. And they do not respond to emails. Also, their alternate "affiliates" email address isn’t operative. I’d accidentally misplaced the decimal point when transferring Bitcoin to their site (the Coin I’d been saving for years for my Mum’s Huntingtons illness therapy). I haven’t done anything wrong (no bonus promotion issues or anything like that). Can someone please help.
Sorry about the issue you have at this casino. I am sure our complaint team will have a deeper look at it whenever the 14-day timeframe passes, as they have explained to you in your complaint.
In the meantime, please keep us updated about any changes or news from the casino.
I have deposited three times in getwin and I still can't withdraw
Greetings, from what I've seen the casino doesn't have the best safety index, have you seen it too?
Did you ask the casino why you can't withdraw your money? How long have you been trying to withdraw?
Please let me know.
Four times and they are asking me to deposit 1000 to part of vip status before I can withdraw
So, according to what I saw here, you can't withdraw your money because your VIP status is low. For me, this is specifically quite suspicious, especially in casinos with lower Safety Index.
https://casino.guru/getwin-casino-review#tab=js-tab-reputation 👈👈👈
However, perhaps you can withdraw a lower amount per certain time frame. Usualy, these VIP statuses mainly affect your ability to withdraw higher sums. So, if I were you, I would reach out to the casino support again and ask specifically how much and how often you can withdraw given your actual VIP status.
Can you try that, please?
Please let us know the outcome of this inquiry so that we can determine the most likely scenario. 🙏
That is what I have done and changed my bitcoin account but I keep winning
Can you show me how to do it
They locked my account because I won another 5,000 dollar my account 8,000 in it
why are casino aloud to run if they do this 
They locked my account because I won another 5,000 dollar my account 8,000 in it
why are casino aloud to run if they do this
Well, to be honest, as mentioned earlier, this particular casino is not among the most decent sites, and you should not trust its features.
Frankly, your experience supports that information. See for yourself:
https://casino.guru/getwin-casino-review#tab=js-tab-reputation 👈
I would prefer to avoid possible misunderstandings, though. Did I understand correctly that the casino rep specifically told you that your account has been closed because you won again?
That would not just be extremely unfair, but more likely a very stupid excuse. Please share every detail you can concerning your account closure, please. Perhaps we can come up with something.
I don’t know why my is locked out they will not communicate with me they use to send my reward point but that’s locked to 
I thought I gave them the wrong bitcoin address so I re did my withdrawal I have 2 bitcoin addresses
I don't like where this is going. Casinos that display such warnings could potentially do anything, as I mentioned. So the best course of action was to file a complaint, for sure. For the time being, we have to wait to see if the casino representative decides to reply when the appropriate moment arrives. My fingers are crossed for you.
I also saw you are not familiar with the KYC procedure; allow me to help you with that.
KYC = Know Your Customer; it's focused on verifying your identity and account details to prevent, for instance, abusers using someone else's debit cards to play in casinos. If you win and want to withdraw, your account first needs to be verified. Am I assumming correctly you have not been through this procedure before?
Yes ,and can you help with that
I can verify who I am if they ask for it but it was not asked when I signed up I just really don’t understand this it’s so unfair I’ve won and have been paid before it was like 500$ , I put my own money in to it I have done everything by the book I have done nothing wrong they won’t even email me
I have read your suggestions and I have filled a complaint I thinking of taking further action
That's great. I hope the resolution is possible, yet we have to find out.
To clear up any confusion, the previous post that asked to read my earlier suggestion was intended for a different user. I am positive that you had an open complaint at one point. But anyway, enough about that. Let us concentrate on your present situation and how to reason with the casino.
some of them
withdraw their own
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