Golden Genie Casino – generel debat (side 2)

Casinos that don't have a license basically don't confess to anyone. So even if you managed to report it somewhere, I doubt anything would be done about it. One person is a drop in the ocean, although I know that's probably not what you want to hear.

As for not responding to complaints, you're right, but if you open one and the same thing happens, the casino's safety index will be lowered again. So that's the only reason I would do it. 

Too bad, like you said, you didn't come in earlier and see what casino you were depositing into. 

Anyway, all the casino told you to do is wait and nothing else happens?

I just want to say that better late than never. Right? I hope that our website will help you make better choices from now on. 😉

Well, now that you submitted your complaint here with our team, it will depend of its resolution. If it will be unresolved, as the casino really doesn't usually reply to complaints, they will get black points for it, and its safety index will go even lower.

This will surely help others to really think about playing there.

So, even if there is nowhere to report it, like this, you contribute to putting the casino on the low point.

Of course we still would like you to get your money, so let's not get ahead of ourselves and wait for the outcome of all this.🤞

Has anyone ever had a payout from golden genie casino I am waiting on £1000 and would like to know if anyone ever got there payout

Not here I’m afraid I was also waiting for 1000 for 6 weeks they don’t reply to messages from me or from this site

in the end I asked for it back in the account and spun it away cos I’m an addict 😫

I am sorry you never got your money in the end. I thought it was a bit weird when the said it would take up to 21 working days .where are they sending the money from planet Jupiter

Hello, I bet you have never seen its rating. Well, check it out for yourself; it is just awful:

https://casino.guru/golden-genie-casino-review

I'm sorry to say that, but the chances are pretty low.

Yeah I've seen the ratings I done my research

How much were you betting lol 😂

Hi did you ever receive your withdrawal as I am waiting on £1000

Just a phrase, of course. 😀

I would not bet on such a site. And I'm sorry you did....

Well, I hate to say I have not found anything positive to add here. At least my fingers are crossed for you!

I just wanted to add on to here, to provide some hope to others.

I requested a withdrawal from this site back in October 2024, only for £120(so slightly less than some of the comments here)

I finally received payment for this today, after several conversations with their support.

Oh, but depending on when you requested the withdrawal, it took quite a while.

What exactly did you say to the chat to get it to the point where you get the money? I'd be quite interested in that. 🤔

Hi Jaro,

I had contacted live chat support multiple times since October and they kept reverting by saying they're experiencing high amounts of payouts etc and everything was delayed.

Eventually my withdrawal was automatically rejected last week with the balance added back to my account.

I requested the withdrawal again and complained in the live chat again. I told them that I had been waiting for 4 months and wanted the withdrawal expedited, they said they would raise it internally.

A couple of days later I received an email from support asking me to provide some KYC documents. I provided these and then received payment the following day.

Obviously wouldn't recommend anyone else to use them, but maybe some hope for others to eventually get their money out.

if you withdraw your balance at £100 per time you will get your money back I won £1000 and waited 10 weeks so i cancelled it and withdrew it £100 per time and I got it the next day

Thanks for describing the situation. As long as it turned out well, I am looking forward to it and I can see that your efforts have been a success. 

Hopefully you won't have to fight for your money in another casino and it will be more smooth.

If you have anything to say, feel free to get back to me. 🙂

Hey

I’ve been waiting over 6 months for a 3 withdrawals but the same withdrawal from when I first won the money in September 2024

I have been wanting to speak to someone who has had very similar problems and I just want to know what is the best way to go about it so that I can actually receive it

any help whatsoever would be enormously appreciated

thanks a lot

Brad

Hello, Brad.

Well, according to this thread, the players' experiences slightly differ.

Perhaps this part will be helpful:

"if you withdraw your balance at £100 per time you will get your money back I won £1000 and waited 10 weeks so i cancelled it and withdrew it £100 per time and I got it the next day"

Sadly, based on our experiences with dealing with players' complaints submitted against this so-called casino, I must admit that Golden Genie Casino is pretty much a scam rather than a casino.

If I'm not mistaken, you can't access its review due to local UKGC restrictions, is that so? Let me show you a screenshot:

Have you tried initiating a chargeback? If anything fails, I guess it's better to fight for the deposits at least.

I am afraid I do not currently have anything more hopeful to offer...

Hiya pal

can I ask did you make deposits which I assume you did ?

Yes mate I made deposits...