Heats Casino – generel debat

Hvis du vil diskutere noget i relation til Heats Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Attention Heats casino er det samme casino som DEL ORO!

De har ingen gyldig licens. Løb væk

Warning this is a rogue casino!

After having a dispute with them they just changed their Terms of Use to prove me wrong. And try to do everything to avoid their mistakes despite my evidence.

Absolutely a red flag casino so you are warned!!

They also operate illegally in The Netherlands but wont tell you that. In fact they support iDeal and offer a Dutch Live support (both are mandatory in The Netherlands, only thing they miss is a Dutch casino license).

We have the information included in our review as well that these two casinos are related; you are right.

They operate under the Comoros (Anjouan Gaming) as of now.

Have you got any kind of experience from this casino, please?

I am really sorry that you have to go through this kind of experience, but your complaint resolver Dominika has explained everything in your complaint thread:

"Unfortunately, it’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Do you have any supporting evidence that the casino has changed its terms and conditions?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Regrettably, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino."

Please provide your reply to her whenever possible. We will keep an eye on this case until the end.

Kære Romeo, en del af mine forklaringer er på de foregående sider! Nu har jeg ikke mere at tilføje her, da jeg har ansat en specialiseret advokat. Ønsker dig en god dag. Venlig hilsen

Another skamers casino , withdraw Fe 10% of the money wtf

Hey, I see you have issues in more than one casino. With crypto withdrawals you obviously have to wait and deal with such things. Is this the first time this has happened to you? As long as it's such a small withdrawal I probably wouldn't mind so much but if it was a larger amount then it might be more unpleasant. 

Did you manage to withdraw despite the high fee?

stay away, fraud casino. if you win big they confiscate your money without any reason.

I have an open complaint for 2 months, casino gurus comlaint team says that they should give me back the 15000 they took from my account, but they only want to give me back 2000 as an compensation. they never admited that they treated me unfair and they stall my complaint.

I see Kubo is very likely about to update the complaint. I got the feeling the casino was done talking to you. In any case, hold on, please. Let Kubo get back to you; perhaps he has some news available.

Da jeg startede var jeg glad og kunne vinde 900 euro! Men før du kan trække dig tilbage, skal du bekræfte din identitet, hvilket er normalt! Det er forsikret inden for 48 timer! Der bliver også sagt flere gange i chatten, at det accelereres! Men der sker ikke noget! Så er der gået 52 timer og intet! Jeg skrev for at støtte, intet svar! Så i chatten får du intet svar fra support!? Men fra os piger! Så sagde de, at pigerne ikke kan noget, kun støtten!!! Så hvem er støtten nu!!!??? Jeg kender mange kasinoer, men jeg har aldrig haft en sådan forvirring og udsagn, der ikke er sande! Den eneste e-mail, du får, er chatlogs! Du bliver bare afskrækket, men der sker ikke noget, desværre! Kasinoet skriver, at i et tilfælde, der ligner mit, skal spilleren skrive til support! Men hvem er det, hvis du ikke får svar! Kun fra pigerne i chatten, som heller ikke er support, som man siger! Det har jeg aldrig haft på noget kasino! Bekræft dig selv, før du spiller, for jeg kan ikke forudsige, hvad udfaldet bliver! Ellers ville kasinoet være fantastisk!

Hey, so you're still not verified, yes? Are you waiting for your documents to be checked now? If it was the weekend I would give it some more time, although I can see that I would get quite lost in it, who should I write to when they speak in the live chat quite vaguely. 

However, I would not be skeptical and since this is an important process try to stay calm and see what happens next. You know that if nothing moves, you can let us know and we will try to help you.

Do you think you can hold out?🙂

Hej Jaro! Jeg har åbnet en sag, den kan du læse mere om! https://de.casino.guru/heats-casino-die-auszahlung-des-spielers-verzogert-4 Det hele er lidt forvirrende! Fordi du får forskellige svar på spørgsmål! I weekenden siger de, at det er på grund af det store antal nye spillere! Så i dag spurgte jeg om arbejdsdagene og nu er det grunden osv. Jeg er også interesseret i information til spillerkunder! Hvis det er tilfældet, skal der stå arbejdsdage! Eller det skal kommunikeres på den måde i chatten! Tak og venlig hilsen, Jaro! Og man får som sagt ikke svar fra support!!!

I would also say that it should be clearly and understandably communicated so that the player knows what is going on. If it's still something else I wouldn't have a good feeling but let's wait for the verification. It will be important for it to be successful because without it you can't get the money out. 

If there is a problem, your complaint will hopefully solve it. 

If you hear anything new, please let me know because I'm quite interested in how it turns out.

Good luck.☘️

Tak, alt er klart! Bedste hilsener!

Hej Jaro, en ting mere! Endnu en opdatering! Nu siger de at: Vores overholdelsesteam er ikke tilgængeligt endnu, og weekendens åbningstider påvirker bekræftelsesprocessen. Selvom jeg fik at vide her til morgen, at der ikke er et compliance-team i weekenden!!! Og før det var der så mange spillere! Så holdet er heller ikke tilgængeligt på mandage, hverdage! Deres mål er at spille mine penge væk, de råder mig til at gøre det!!! Se skærmbillede! Kære Jaro, jeg kender mange kasinoer, men jeg har aldrig haft det før!!!??? Så skrev hun følgende: Glem ikke at tjekke vores RTP - det er årets bedste!

Vi har spillere, der vinder dobbelt, fem gange og endda ti gange deres saldo pr. session

Og jeg kan også se, at du allerede har fået smagt dig og allerede er gået i gang med kæmpe gevinster 😄

Opdatering! Jeg er verificeret! Den maksimale udbetaling for nye spillere er 1.000 euro! Der er dog et gebyr! Se billederne! Du skal opgradere til VIP for at hæve andre beløb. Højere beløb afhænger af, hvor meget du indbetaler! Jeg modtog pengene med det samme via Skrill! Med venlig hilsen, Jaro!

Well done, I'm delighted. As for the fee, I see it was €20, which is not terrible. You got the money pretty quickly after you were verified which is nice.

So are you going to stay here?😉

Ja, det vil jeg, og tak for dit samarbejde! Jeg har allerede skrevet anmeldelser på Casinoguru, og det vil jeg fortsætte med! Hav en god dag!

We truly appreciate that. 😉

And surely come back whenever you'd like to tell us about any experience with this or other casino.