Heats Casino – generel debat (side 2)

This casino recently held a tournament for wagers.

I had my doubts from the beginning because the prize money was unusually high compared to the size of the casino.

This was the ranking on the leaderboard 24 hours before the tournament ended.

I bet $200,000 in 24 hours.

After the tournament, this is the leaderboard presented to me by support.

I have seen many tournaments in many different casinos, but never a tournament where all the players suddenly bet this much on the last day.

Also, this casino has a system where you can see other people's real-time bets and high stakes on the site, but there was no history of players other than myself placing that many high stakes in the last 24 hours.

It is believed that this tournament was fictitious from the beginning.

If there are other players, etc. who participated in this tournament, please provide information.

Hello, may I make a kindly request?

The screenshot appears to be from a social media post, so I'm curious if the casino page also directly mentioned those awesome prizes. I must concur that the prize pool appears to be quite interesting; are there any other unusual specifics?

No. Suddenly, in chat, support informed me that a tournament was being held.

Despite such a high prize, the duration was only 3 days, and it was not announced on the website.

So it is very likely that the tournament itself was fictitious and a scam to get users to place large amounts of bets.

Well, this is kind of interesting. Did you check the account history or validity? You know, I have seen plenty of fake social media profiles offering incredible things to players... 🙁

If there has been no mention on the casino website at all, I would try to send link to the social media profile to the casino support for the confirmation.

This is not a social media post, but a so-called live chat feature within the casino site.

So there is no doubt that this is information sent out by the casino management.

The problem is that despite the fact that the first place prize is $40,000, which is an extraordinary amount considering the size of the casino, there is no announcement at all at the casino, and it is being communicated to only a few players via chat.

Furthermore, the casino allows players to view the betting history of others on the site, but there is no history of high stakes betting as shown on the leaderboard.

It is highly likely that the casino did not have any winnings available from the beginning and provided users with fake leaderboards.

If there were other users besides me who participated in the tournament as well, it would be verifiable.

I am sure that person would have been offered a different fake leaderboard than mine.

I see where you're heading, and thank you for the context. However, I'm uncertain about the best way to proceed. The lack of mention of this tournament on the casino's website primarily concerns me. I wonder how serious that would be if you submitted a complaint about, let's say, a possibly non-public tournament.

With all honesty, I can't tell for sure.

The casino submits a complaint that the participant was cheated out of the entry fee because the casino held a fictitious tournament, so you can have the casino submit data to prove that it was not fictitious.

I apologize for my lack of understanding. I did not understand the post well.

But you know the complaint process very well by now, so submit one and see. If I were you, I would add a full-screen screenshot of the offer, by the way — not cropped. It is important to prove the source in the first place, if you know what I mean.

Da jeg ved, at Casino Guru ikke tolererer "købte" anmeldelser, er her nogle beviser på, hvordan dette casino fik sin gode vurdering på Trustpilot:

Som du kan læse, kræver de ikke en personlig mening baseret på deres egen erfaring, men selvfølgelig en 5-stjernet vurdering!

Simpelthen utroligt frækt, og i sidste ende et bedrag mod alle Trustpilot-seere, der forventer en autentisk score for at danne deres egen mening!

Men desværre er denne praksis allerede almindelig i online casinoernes verden...

Thanks for the info, it's a good thing we're not mentioned there too.

This probably proves how reliable user reviews are on some platforms.

However, it's good to have this kind of information, especially when players can see it.

We will definitely keep an eye on whether something like this happens to us too.

Thanks again.🙂

Terrible experience here and poor support from 'Chloe'. Had to open complaint on CG.

KYC was pending for over 3 weeks. Had money trapped in them. They then emailed to say they couldn't offer services to me so account was going to be closed. Told me to contact someone called 'Chloe'. Chloe was never on chat and account wasn't closed. Played the balance and got it up to 500. They then refused to process the funds, blamed me for playing. Refuse to take any responsibility for keeping account open and not refunding the balance. Would they have still honoured the refund if I had lost the balance when they allowed me to keep playing?

Sadly, I guess we'll have to figure it out together with you somehow. But why can't they offer their services to you? Is your country restricted, or do they have some other reason? 

Hej

Jeg har ventet på at blive verificeret siden den 12. februar.

Når jeg kontakter dem i chatten, får jeg altid venlige, opmuntrende ord, der forsikrer mig om, at det kun er et spørgsmål om tid.

Men på en eller anden måde har jeg en følelse af, at jeg bliver trukket med.

Hvad ville CG-teamet anbefale?

Med venlig hilsen

Hi, I would recommend waiting a little longer. We give casinos 14 days to verify players. What documents did you send to the casino? Has anything been accepted yet, or not? 🙂

Hej Jaro,

For at besvare dit spørgsmål: Passet og selfien med passet blev indsendt som anmodet.

Jeg spillede pengene væk, og det var det.

Jeg har sluttet fred med det, og jeg er tilbage til at spille på mine sædvanlige casinoer.

Jeg fraråder kraftigt alle at spille på dette casino.

Der findes masser af velrenommerede casinoer, der verificerer dine dokumenter og derefter behandler din udbetaling inden for en dag eller et par timer.

Det er bedre at bruge dine penge der, hvor du rent faktisk har en chance for at kunne udbetale et overskud.

Her er et resumé af vores mærkelige chatlogs med support.

Eva Moreno (kundeservice) tiltræder.

X: De 48 timer er gået. Min VIP-manager bad mig om at eskalere det.

Eva: Din konto er på prioriteringslisten. Behandling forventes inden weekendens udgang eller starten af ​​næste uge.

X: Lad os håbe det 😘

📅 15. februar

X: 72 timer – der er stadig intet sket.

Chloe Wilson vender tilbage til holdet.

X: Send venligst min besked videre. Jeg vil gerne kunne hæve mine penge.

Chloe: Hvornår blev dokumenterne indsendt?

X: Torsdag, klokken 12.

Chloe: Processen tager op til 48 arbejdstimer. Lørdage og søndage er ikke inkluderet.

X: Jeg vender tilbage til dig i morgen. Hvis der ikke sker noget, kontakter jeg AskGamblers.

Chloe: Det bliver snart løst ☺

📅 16. februar

Bemærkning fra support:

I dag er det en helligdag (familiedag). Ikke en almindelig hverdag.

X: Ifølge dine udtalelser burde de 48 timer snart være nået.

📅 17. februar (mandag)

Mila Barlow (relationschef) tiltræder.

Mila: Kun hverdage tæller. Din ansøgning vil blive behandlet mellem i dag og i morgen.

X: Jeg tager dig på ordet.

📅 I dag (fornyet efterspørgsel)

X: Min verifikation blev ikke gennemført igen. Hvorfor?

Natalia: Compliance-teamet gennemgår ansøgninger omhyggeligt. Indsendelser uden for åbningstiden kan forårsage forsinkelser.

X: Jeg har ventet siden 13. februar. Giv mig venligst en præcis dato.

Natalia: Dine dokumenter blev indsendt den 13. uden for åbningstiden. Den første hverdag er i morgen (i dag er familiedag).

X: Jeg indsendte dokumenterne den 12. 48-timersperioden udløber i morgen.

Natalia: Undskyld forvirringen. Du har ret – indsendelsen var torsdag. Arbejdet genoptages i morgen.

X: Jeg venter til i morgen og håber, at alt er lovligt.

Natalia: Kontakt mig snart! Held og lykke med dit spil 😉

------

Jeg har set mange sting, men hvad er en familiedag egentlig?!?!

Jeg ønsker alle en forsinket glædelig familiedag 😅😅

I'm sorry you lost your money. I thought you would hold out, and if things didn't work out, we would help you. 

I know that in some casinos it can be faster, while others are slower. The truth is that most casinos do these processes during the working week, so not always. If you were waiting, I know that in many casinos it could be like that. 

As for Family Day, I looked it up, I didn't know until now that it works somewhere like that, that businesses are closed. It applies to some Canadian provinces. I don't know if anyone else celebrates it and has the day off. 🙂

Jeg er en fair spiller, og det er ikke min hensigt at beskylde et casino fejlagtigt.

I dag sendte de mig en e-mail, der bekræfter, at jeg er verificeret.

Bekræftelsesprocessen tog derfor 6 dage. Jeg skal påpege, at jeg kun skulle bekræfte min identitet.

Det er meget muligt, at når du anmoder om en udbetaling, skal du pludselig bevise din bopæl og indbetalingsmetode igen, og de vil gentagne gange forsinke dig i flere dage, før de kan foretage en udbetaling.

Som sagt, jeg ved det ikke, så jeg vil aldrig indbetale penge her igen, og jeg kan ikke fortælle nogen, om de skal eller ikke skal.

Men det var mine oplevelser med dette casino.

Hvis et casino ikke er i stand til at udbetale gevinster inden for 24 timer i disse dage, så tvivler jeg på dets troværdighed, og det er tilfældet her.

Hilsen

I accept your experience. You see, maybe you just needed to wait a little longer when you say you're verified.

As for 24-hour withdrawals, you'd probably be disappointed at many casinos. If you're not verified yet, unfortunately about 80% of casinos wouldn't pay you out right away.

I’m stuck in the KYC situation, going on 5 days with no verification, support endlessly telling me that it’s going to happen "soon". I was having a good time with the casino and wanted to play more, however I’m now feeling as though this is a scam. If anyone knows how I can get support to verify my account please help.