Hey, I find it quite strange that if you were to do a supplementary verification and the casino asks for your address again, they basically refuse you the same one. Did you ask what is the reason for this and why does the casino ask for documents that have already been verified ?
However, I saw that you managed to open a complaint, so let's see where our team gets to if you don't manage to resolve your situation.
If you had something new would it be possible to update us ?
Hi.
I have a pending complaint with HELLSPIN with the help of Casino guru
Since that I have found out they are not licensed . I don't think I have a hope in re cooperating my winnings they confiscated .
And how.can they trade if no licence there is got to be a governing body that cam shut them down or fine them for being unfair .
Hi, yes this is correct information and we have it listed on our website for this casino as well that it operates without a license.
However, what is the problem in your case and why casino doesn't want to pay you your money ? Can you tell us a little more about the problem ?
Nevertheless, since you have an open complaint, nothing is lost and we will see what our team can do. I hope it will all be resolved in the end and you will be happy, but let's not get ahead of ourselves and wait and see how things develop.
I will wait for the answer.
Hi ,
Pls ready current case with them andi have the game history of my 5000 spins
As you will see I fought hard to win that money . Only to loose. It on a technicality . I contacted them they said decision is final
So heartbreaking
Maritess
I think such evidence would certainly be useful in the complaint you have open. And while it is still in progress, I'll try to wait and see where the team get you. I want to firmly believe that it can be solved. So let's be patient as this whole thing unfolds.
Good luck. ☘️
Jeg har for nylig vundet nogle penge på helvedes spin, efter at have bekræftet kontoen fuldstændigt, beder jeg om en hævning, men den siger, at min bank fortsætter med at afvise hævningen, jeg prøver at åbne en kryptokonto, så jeg kan indlæse pengene der og derefter hæve det . Andre råd?
Have you tried to ask your payment provider about this? The issue could really be on their side.🤷♀️
Så fordi du skriver uden licens - har du en licens, eller er jeg fuld? 
I do not understand your question here, actually.🤷♀️ We could not find any information about a license at this casino. Could you post the link to where you found this information, if possible?
Hvis du klikker på billedet nederst står der Licens Curacao eller hvad det nu hedder? Eller er det, der står, irrelevant?
Could you perhaps post a URL where you found this information, please? Our data team couldn't find any licenses at this casino, unfortunately.🤷♀️
Er der et særligt område, hvor du kan finde licenser? Jeg har kun lagt billedet op hvor der står det, bare fordi der står der, betyder det så ikke at de har licensen?
Sorry, but if you check the information on our website, it says "unverifiable.". That means that our data team couldn't verify this license.
Godaften, jeg gjorde et forsøg på at hæve 500 € og en anden for 1500 €. Jeg foretog hævningen ved bankoverførsel (bankoverførsel) Jeg modtog også de relevante e-mails om, at begge var godkendt (de havde også identificeret alle de dokumenter, der blev anmodet om af mig! Hvor mange dage skal jeg kreditere min konto med denne metode?Tak
Hi, in such cases it can be individual, but I would expect about 5 days since you are doing it by bank transfer. I think this is normal.
However, something unexpected may come up and it may take longer, but I don't want to worry you right from the start.
I should add that we give the casinos 14 days to send the money to the player, so if nothing happens within that time, we would try to help you.
So be sure to keep me updated as things develop.
Hi, in such cases it can be individual, but I would expect about 5 days since you are doing it by bank transfer. I think this is normal.
However, something unexpected may come up and it may take longer, but I don't want to worry you right from the start.
I should add that we give the casinos 14 days to send the money to the player, so if nothing happens within that time, we would try to help you.
So be sure to keep me updated as things develop.
Mange tak alt gik godt, og jeg havde ingen problemer!!!!!
So I'm glad, how long did it take for your money to finally arrive? 🙂
De er sådanne rip-off kunstnere! Jeg har aldrig oplevet noget lignende før!!! Jeg råder alle til ikke at indbetale en eneste øre her!! Jeg håber siden bliver lukket
Absolut tvivlsomt efter min mening. T&C'erne nævner faktisk indsatsgrænsen, men der er intet der om, at spilleren selv skal være opmærksom på det. Jeg har ikke sat en højere indsats med vilje og kun meget lejlighedsvis, hvilket også var tilladt af kasinoet. Jeg gik ud fra, at det var blokeret ligesom i andre kasinoer, og ikke at jeg selv skulle være opmærksom på det, fordi meddelelsen manglede! Konklusion: konfiskeret og ingen indrømmelser overhovedet. Kun standardsvar fra support! Ingen licens at finde på hjemmesiden! Support kunne og ville heller ikke fortælle mig navnet på licensgiveren, og da jeg stillede spørgsmål til det, blev jeg bare henvist til fodnoten på hjemmesiden, hvor den skulle findes! Så der er ingen licens!! Jeg håber ingen spiller her mere, og at hjemmesiden er lukket ned!! Efter min mening er det, de gør, svindel!
Hello.
I believe that you have done the right thing by submitting your complaint here. Our team can investigate the whole matter when the right time comes because, as explained by your complaint resolver, we need to wait 14 days before we can intervene. Hopefully, the casino will communicate with our complaint team so everything can be checked out and the complaint can come to its best resolution.
May I ask if you have ever withdrawn money from this casino before, or is this your first time?
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