Hej, jeg finder det ret mærkeligt, at hvis du skulle foretage en supplerende verifikation, og kasinoet beder om din adresse igen, så nægter de dig stort set den samme. Spurgte du, hvad der er årsagen til dette, og hvorfor beder kasinoet om dokumenter, der allerede er blevet bekræftet?
Jeg så dog, at det lykkedes dig at åbne en klage , så lad os se, hvor vores team når hen, hvis du ikke formår at løse din situation.
Hvis du havde noget nyt, ville det være muligt at opdatere os?
Hey, I find it quite strange that if you were to do a supplementary verification and the casino asks for your address again, they basically refuse you the same one. Did you ask what is the reason for this and why does the casino ask for documents that have already been verified ?
However, I saw that you managed to open a complaint, so let's see where our team gets to if you don't manage to resolve your situation.
If you had something new would it be possible to update us ?