Hej, prøver at få nogle svar på en udbetaling, som jeg anmodede om for 3 dage siden. Jeg forsøger ikke at klage, bare få svar, fordi ingen fra VIP-support (jeg fik Platinum-status på grund af muligvis spilhistorik andre steder) eller deres online chat svarer eller giver mig et venligt svar, bortset fra 'vi har efterladt en note for finans'.... Når det er sagt, her er historien:
Jeg tilmeldte mig den 14/11/2023, indsatte en matchbonus på ca. $300 i LTC, de matchede og fortsatte med at spille nogle Gates of Olympus, blev skruet (af Gates) ud af et $300 bonuskøb, så min VIP-vært sparker mig hvad han kalder $50 kontanter, jeg går ud fra, at det ikke betyder nogen gennemspils- eller rollover-krav og gå videre.
Jeg fortsætter med at få en god $3k bonus og beslutter mig for at spille noget andet, mens jeg taler med min vært på Telegram. Jeg nævnte bonussen, og han gav tillykke osv., jeg spurgte ham om min evne til at hæve, og han sagde, at det ville være enkelt og øjeblikkeligt (husk dette). Men at jeg skulle gennemspille over $20.000.. normalt ville jeg ikke have modtaget en bonus som denne, men jeg indrømmer, at jeg gjorde det, fordi AI havde de $300 at tabe, og BI havde læst, at de ikke ruller over på et andet forum, men det var en åbenlys fejl på plakaternes side og mig for ikke at tjekke det...igen ingen skade, ingen fejl.
Jeg fortsætter med at tilintetgøre 20k-kravet, og inden for omkring en time eller deromkring var jeg klar til at udbetale 11k fra mine gevinster. På hvilket tidspunkt for ikke at give indtryk af, at jeg var væk for evigt, foretog jeg en tilbagetrækning for 10k, og spillede med resten for lidt hurtigt at tabe, igen ingen skade, ingen fejl.
I løbet af den dag havde jeg været i stort set konstant kontakt med min vært og spurgt ham om udbetalingsstatus, hvad jeg skulle forvente osv...ifølge ham var alt fersken og creme, og jeg skulle nærme mig lukketid. Jeg stolede på hans ord og fortsatte med min dag og aften.
Den følgende dag, ingen midler, nå ud for at støtte, fordi min værts status på Telegram var, at han var hjemme, og jeg følte mig uhøflig ved at genere ham der. Support fortalte mig, at han havde efterladt en pengeseddel, og at jeg snart ville få midler...det var sidste gang, supporten har besvaret mine chatforespørgsler, de er nu alle tilbage på læst (korrektion...som jeg er skrev dette...support fortalte mig "Det er i kø, bare rolig", men har været mor på at sende mig et svar, da jeg (med det samme) svarede og spurgte, hvad i kø betød)
Igen, jeg leder bare efter støtte og afklaring på dette...Jeg vil virkelig gerne vide, hvilken dag jeg kan forvente, at mine midler ankommer. Det er det, og ikke et sekund føler jeg, at det er for stort spørgsmål.
Hello, trying to get some answers on a payout that I requested 3 days ago. I'm not trying to complain, simply get answers because no one from VIP support (I was give Platinum status due to may gaming history at other locations) nor their online chat is responding or giving me an kind answer except 'we left a note for finance'.... That being said, here's the story:
I signed up on 11/14/2023, did a match bonus deposited approx $300 in LTC, they matched and went on to play some Gates of Olympus, get screwed (by Gates) out of a $300 bonus buy so my VIP host kicks me what he's calling $50 cash, I assume this means no playth-through or rollover requirements and move on.
I proceed to hit a nice $3k bonus and decide to play something else all while talking to my host on Telegram. I mentioned the bonus and he gave congrats etc, I asked him about my ability to withdrawal and he stated it'll be simple, and instant (remember this). But that I had to play through over $20,000..normally I'd not have taken a bonus like this, but I'll admit I did because A I had the $300 to lose and B I had read that they don't do roll over on another forum, but that was an obvious mistake on that posters part and me for not checking on it...again no harm, no foul.
I proceed to annihilate the 20k requirement and within about an hour or so I was ready to cash out 11k from my winnings. At which point as to not give the impression I was gone for ever, I did a withdrawal for 10k, and played with the rest for a bit promptly loosing, again no harm, no foul.
During that day I had been in pretty much constant contact with my host, asking him about the payout status, what I should expects etc...according to him, everything was peaches and creme and I should be getting by close of business. I trusted his word, and went on about my day an evening.
The following day, no funds, reach out to support because my host's status on Telegram was he was at home and I felt rude bothering him there. Support told me that he had left a note for finance and that I'd be getting funds shortly...that was the last time support has answered my chat requests, they now are all left on read (correction...as I am writing this...support told me "It's in queue don't worry" but has been mum on sending me a response when I (instantly) replied asking what in queue meant)
Again, I am just looking for support, and clarification on this...I'd really like to know the day I can expect my funds arrive. That's it, and not for one second do I feel that is too big of an ask.
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