Selv i dag kontaktede jeg kundeservice, samme svar at selfies med dokument i hånden ikke kan læses, jeg uploadede 10 selfies mere med identitetskortet meget tæt på, jeg prøvede alt, hver dag uploadede 10 selfies, samme svar er ikke godt, så jeg kan ikke trække gevinsten ud
I wonder whether the casino would be able to set up a verification call to help you pass the verification. In my opinion, you fairly tried but the selfies have not worked so finding another way feels like a reasonable option.
Speaking of which, did you try to ask someone to take the picture of you holding the ID? As far as I can say, it may provide a sharper result.
Hej, jeg tog omkring 10 selfies i dag med mit kørekort, med mit identitetskort, endda to gange om dagen, jeg uploader gerne 5/6, efter 8/9 timer ankommer en e-mail, ikke bekræftet, upload et klart billede, sådan i en uge, kun fordi jeg har 900 euro at downloade efter min mening
Jeg sendte alle de efterspurgte dokumenter, jeg sender ikke slørede selfies, for inden jeg sender dem tjekker jeg, om de er klare eller ej, jeg gjorde det med vinduerne åbne, så der kommer meget lys ind, jeg prøvede alt, ud af 100 selfies ikke engang en god en?
Hi!
Honestly, after your last two posts, I find it hard to believe that none of the pictures were usable. It indeed feels very strange and your efforts are beyond polite cooperation, so I think there must be some catch on the casino's side. I hate to speculate, but perhaps they use some sort of automatic photo review software, or who knows?
As I said, keeping you trying is torture. A reasonable casino would initiate the call, I'd say.
Look what i found in user reviews:
"Ridiculous verification demands like selfie while holding sign with date and hitspins name, with two credit cards and hand holding camera must also be visible. Almost impossible with just two hands. Took 15 photos to have it done. Then selfie with ID, which also took many attempts, always something wrong in pic.
When verification finally done, it again became invalid, as I made some winnings. Support does not answer to emails and my winnings been hold there now 2 weeks."
I do not know; perhaps trying one more time could help. Based on other players' experiences, the KYC sounds like hell... Well, you may always submit a complaint free of charge, but this is such a specific issue that I'm convinced the complaint won't speed that up just yet. Do you care to try complaining anyway?
Alle mine dokumenter er blevet godkendt i et par dage nu, men kontoen er stadig ikke blevet bekræftet. Det ser ud til, at de bare går i stå. Mine udbetalinger er også i venteposition. De har ikke en bestemt tidsramme for, hvor lang tid noget vil tage. Jeg fik en mail i lørdags om, at de ønskede et dokument mere, som blev sendt ind og godkendt. Man skulle tro, at kontoen ville være blevet bekræftet på det tidspunkt, men nej. Jeg ser her i chatten, at mange mennesker har problemer med verifikation.
Have you tried to get in touch with the support regarding your withdrawal?
Not live chat, though, by email. Many times in the live chat they don't know much about withdrawals, actually.
When exactly did the whole process start, please?
I sent a mail just now, maybe it will do something. Chat is hopeless.
Hopefully they will reply to you soon then.
Update, i have now gotten some of my money, but not all
Great! We'll wait for the rest with you. Hopefully it will arrive soon so you can rest.
Opdatering. Jeg har nu
Jeg har modtaget det resterende beløb af mine penge. Sagen kan nu lukkes som løst. Mange tak for din hjælp, Casinoguru🙏🏻
Hej, jeg har endelig fået tjekket min konto, de betalte mig 900 euro, nu har jeg spillet igen og vundet 500, kontoen er blokeret, fordi ifølge dem er kortet, jeg allerede har bekræftet, ikke mit. Det er naturligvis et genopladeligt kort, det er ikke navnet på det, men det er mit, og jeg har indlæst det og også downloadet det. Pigen fortalte mig, at de kunne gå over det, hvis hun nulstiller kontoen, at de ikke ville udbetale mig gevinsterne, absolut ikke. Jeg vil gerne klage.
Kontonummer 66213760
I don't think that's the way they should go and reset your account and take your winnings just to make it right. I know that these cases where there are some prepaid cards and stuff like that are causing a lot of problems and if that is the only thing they suggested to you, then I would file a complaint as well.
If you are interested, you can do so here on this link.
Hopefully it will get sorted out and it will be okay.
Hey! I spot the latest news in the complaint. I'm glad to see you can now access the account and submit a withdrawal request. You are almost there, I guess!
My account at Hitnspin casino was unfairly blocked, for fabricated reasons and they refuse to refund the funds!
Could you perhaps be more specific, please?
Try to describe the situation better so we can understand what exactly happened.
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