HitNSpin Casino – generel debat (side 5)

I played at this casino, accumulated a winnings of 3300 euros and they refused to pay me, blocked my account!

I made several deposits, played slots and placed a bet.

after which I successfully passed the verification, then they requested additional documents, more than once!

there were more than one attempt to block my account and refusal to withdraw money!

after that we agreed that they would pay out my winnings and block the account, but the next day they simply blocked it and refused to pay the money!

I just want to warn all users so they know about my bad experience and think twice before registering on HITNSPIN, This is an extremely negative experience for me, I don't want anyone else to have to go through this.

This surely is an unfortunate situation, and you have done well that you submitted a complaint here.

Please wait until it gets reviewed by our team, and then you'll be informed about what to do next.

How long have you been playing there?

I played for two weeks.

your team refuses to accept the complaint(

I have no chance of getting my money back

Yes, I saw it and I'm quite sorry. Our team found out that it is sports betting which unfortunately we do not solve. So we couldn't help you.

But try these links and maybe you'll find some help:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If so, please let me know.

Hej!

Jeg vil gerne have hjælp med min situation via hitnspin casino. Jeg ville for nylig foretage en udbetaling, men det viser sig, at min udbetaling er "blokeret".

Min oplevelse gennem casinoet er fantastisk, men lige nu vil jeg gerne hæve mine penge. Kan I hjælpe mig med at få løst mit problem?

Tak på forhånd.

//Omar.

Hello, Omar.

I would like to help, though with all possible honesty, at this point I'd say that only the casino knows the details.

So, I suggest we start with a few questions, if you don't mind:

Is this perhaps your first withdrawal? When was the withdrawal submitted?

Did you opt for the very same payment method you have ever used in the past?

Has your account been fully verified?

As you can see, since at this point we rely on the information you provide, there is little to begin with...

Provide more details and let's see what we can come up with. 🙏

Hej,

Ja, det var min første udbetaling, men jeg annullerede den, fordi det tog for lang tid, men nu hvor jeg vil gøre det igen, kan jeg ikke. Jeg er blokeret, når det kommer til at foretage en udbetaling. Ja, jeg er verificeret.

Oh, I see.

A little tip: never cancel a withdrawal because it takes longer, especially if you face issues in the casino. In most cases, the only thing you will achieve is that you will start over.

Did the casino explain the block, please? When was the withdrawal submitted?

Kindly share all the details you have, as I said, we have no other source of information.

Could you please confirm if your withdrawal payment has been verified? So, "Did you choose the same payment method as before?" Deposit counts too. 🙏

Hej,

Jeg anmodede om en udbetaling fra HitnSpin. Den 9. juni 2025 modtog jeg besked om, at pengene var blevet overført – men der er ikke kommet noget ind på min konto endnu.

Da jeg spurgte, fik jeg at vide, at hendes sag var "under gennemgang", og at jeg bare skulle blive ved med at vente.

Jeg begynder at mistænke, at jeg bliver holdt ventende - men jeg ved ikke hvorfor.

Er jeg den eneste, der har problemer med udbetalinger, eller er andre også berørt?

Hello, I would like to want about investigation too when they are do some.

If your withdrawal is under review maybe they haven't sent the money yet, but that is only my opinion.

If they will take 14 days and still nothing will happen, you can use our services and we will try to help.

Juts try to be patient for now and wait. 🙂

That is my advice at the moment.

Okay, tak.

Jeg besøgte Hitnspin-hjemmesiden i dag, og se og se – mine penge er tilbage på min spillekonto.

Da jeg spurgte, hvorfor det ikke blev overført, fik jeg at vide, at der var "tekniske årsager" – intet mere.

Så går jeg til udbetalingssiden igen og vil hæve pengene – og så dukker der en besked op, der siger, at jeg først skal satse et bestemt beløb, ellers vil der blive opkrævet et gebyr på, tror jeg, 48 euro.

Så går jeg tilbage til livechatten og spørger, hvad det handler om. Så sender de mig følgende:

"Tak fordi du ventede! Følgende fremgår af afsnittet 'Casinovilkår og -betingelser' på vores hjemmeside:"

8.12.5. Hvis indbetalinger omsættes mindre end 2 (to) gange, forbeholder virksomheden sig retten til at tilbageholde 20% for udbetalinger, dog ikke mindre end 0,5 USD eller det tilsvarende beløb, for at dække betalingsomkostninger.

Men hvad kan jeg gøre ved, at de ikke kunne behandle min udbetaling?

Da jeg spurgte, hvad der ville ske, hvis udbetalingen mislykkedes igen, fik jeg at vide: Så skulle jeg betale gebyret igen!

Det jeg ikke forstår er hvorfor jeg skal starte udbetalingen igen? Det er nok bare på grund af gebyrerne.

Jeg har anmodet om en udbetaling igen, lad os se hvad de gør.

That seems pretty stupid to me. 

Anyway, when they have it in the terms that the deposit must be wagered twice, did you do it before you made the withdrawal or not? 

The situation around fees sounds strange to me, because why would you pay fees every time if you couldn't make a withdrawal. If they told you they had technical problems, it's not your fault, so this is definitely not right. 

Let's see what happens with your next withdrawal and if it fails again, let us know and we'll try to help you.

Her er et uddrag fra chathistorikken.

So you had your withdrawal cancelled and after that you made a deposit and now wagering also applies to the withdrawal you had entered before the deposit? I have a feeling that's how I understand it from the screenshots.

Jeg anmodede om en udbetaling den 9. juni. Få dage senere modtog jeg en besked om, at mine penge var blevet udbetalt (se skærmbillede). Bagefter indbetalte jeg penge igen og fortsatte med at spille – men uden gevinster. Men hvad har min indbetaling at gøre med udbetalingen?

I see, it's common that you have to wager the deposit when you play in the casino. But shouldn't it be that if you withdraw money and for some technical reason the casino cancels the withdrawal and you deposit in between, that some wagering will be applied to the previous withdrawal. That's what I was trying to find out. Anyway, as I said wagering on deposits is quite normal, so I'm curious if you will get the money and how it will be.

Okay, pengene er ankommet, men jeg spiller ikke der længere.

I was just hoping when it would happen and if you could solve it with the casino. I can see that it has been done, albeit at a price that probably not everyone would want to pay. 

Anyway, congratulations and enjoy your money. 

Hopefully the next experience elsewhere will be better.☘️