HitNSpin Casino – generel debat (side 6)

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To anyone that might be able to help. I am in urgent need of assistance with funds being withheld by hitnspin casino. I don't know what to do. Please can someone advise me....

Hey, I'm sorry you're in this situation. Can I ask what's going on and why the casino doesn't want to pay you? Did they tell you anything specific about what caused this situation? How long have you been waiting? 

Am I right in understanding that you still have the money in your gaming account, or did they take it all and you have nothing left? 

I'll wait for your reply.

Hi Yaroslav. IT was still in my account this morning but now it seems I've been locked out of my account. I took screenshots of all communication between them and myself and can forward it to you if needed. I've jumped through every hoop they asked me to and everytime it's a new story. The latest being I need to deposit 600 dollars to reach silver VIP status before I can withdraw because my account reached 30000 dollars at some stage during registration. This is not true and after asking for proof of this on numerous occasions, no proof has been provided simply because 8 know it doesn't exist....

Hmm, if you have done everything the casino has asked you to do and still nothing has happened, you cannot get your money, and you have even been blocked, I would recommend filing a complaint.

Click on this link and you can open it here 👈

Our team will try to help you if possible. 

The casino has a relatively high safety index, which is why I'm surprised that this is happening. They also ask for a relatively high deposit, which is not very common.  

So I would try what I said about filing a complaint, and hopefully we can achieve our common goal, which is to resolve everything fairly.

I hope you get your money back.

!!!!!!! https://hitnspin.com/de største svindelside nogensinde, havde €2800 på den og over 20 gratis spins på €5, gratis spins udbetalte aldrig mere end €200 og kun €20 på en indsats på €5, du taber kun på siden og vinder ikke, jeg råder alle til at holde sig væk fra den!!!!!

To be honest, I don't see it as a scam. Sometimes you just don't win, even if you bet $100. That's casino. But based on that, I wouldn't say the casino is a scam.

So do you have something else to say about the casino?

Jeg havde 50 gratis spins på min konto uden penge på kontoen. Tilsyneladende var det gratis spins-bonusserne fra den indbetaling, jeg havde foretaget. Jeg begyndte at spille, jeg tabte 2300 euro, de sendte mig besked om, at omsætningen af ​​gratis spins var gennemført, og pludselig forsvandt de de 2000 euro og satte kun 300 ind på min konto som bonus.

Did you check what this bonus has and the maximum cashout, if any? That's why I wonder why they took your money.

Did you ask the casino?

Jeg ved ikke, hvad du mener, det de fortalte mig var i et stykke tid, jeg forstår virkelig heller ikke årsagen.

De fortalte mig, at han ikke havde satset til tiden.

According to the casino, you did not meet the time requirement. Sometimes bonuses have a time limit during which you must wager them, and according to support, you did not do so. However, you say that you did wager it. 

Also, from what I can see, you filed a complaint against HitnSpin Casino and are writing in a thread about Magius Casino. The screenshot also shows that you are solving the problem at HitnSpin, so could you please clarify this for me?

I think it would be best to wait for our team to find out more about this, because you are saying one thing, the casino is saying another, and I'm starting to get confused. 

De gav mig 50 gratis spins, jeg loggede ind på min konto og begyndte at spille, jeg vandt 2300 euro med disse gratis spins, men 300 euro blev krediteret til min konto, hvis jeg var løbet tør for tid, som de siger, hvordan blev de 300 krediteret???

PS, problemet med magius er løst, det jeg siger her vedrører hitnspin.

I don't really understand why they took this step. 

However, as I said, we will have to wait for our team to resolve this and find out what was behind it all. 

It's all very confusing, and each side is saying something different. 

Do you have a record of the bonus you used somewhere in your bonus history? How long did you have to fulfill it? Did you ask the casino how it's possible that they let you keep some of the winnings from this bonus when you didn't fulfill it? 

Jeg har ikke fået noget svar, der kan give mig en forståelse af, hvad der er sket.

That's why I said we'll have to wait for our team to investigate. I hope we'll find out what we need to know from the casino when we contact them. 

Jeg håber også, at de giver mig mine penge, selvom det virker som om, vi taler om upålidelige mennesker.

The most important thing will be to find out what to do with this bonus.

Depending on that, we will probably be able to tell you later whether it will be possible for you to get the money or not. 

Fingers crossed. 🤞