IceCasino – generel debat

Hvis du vil diskutere noget i relation til IceCasino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

I går indbetalte jeg 2 x 60 euro, og dette beløb er endnu ikke krediteret mig

Hello, have you asked the casino what seems to be the problem?

What deposit method did you use?

Ja, jeg skrev også direkte til tjenesten og har ikke fået svar før i dag. Jeg betalte også ved øjeblikkelig overførsel

Hello, so you have some answers now? Has the problem been solved?

Nej, desværre ikke, for jeg kan ikke få svar fra hverken live chat eller kundeservice

Oh, I understood you received some information yesterday. Well, maybe you can try the payment provider support in the meantime. Can you see both transactions listed in your bank account, please?

Sometimes there is a problem with authentification and the transaction is canceled instantly (it happened to me a few times, so I ended up in my bank in the end)

Nå, det blev reserveret tilbage, fordi jeg ikke kiggede, pengene er væk

Ok, so there should be no problem with both transactions on your side. I just tried their live chat, seems inactive too 🙁.

I got some sort of answer:

Would you mind trying their live chat again, please?

Ja, jeg prøver livechatten igen

Jeg skrev til livechatten, men fik ikke svar

That's so strange, please, try it a bit later. I hope you get this resolved, because it seems the chat works sometimes.

Hello, any luck with the live chat or with deposits, please?

ingen

Our team is working on your complaint at the moment, if there is a way, they will find it. I'm eager to see what went wrong in your case.

Ja, jeg er også nysgerrig, jeg har skrevet så mange gange nu, og medarbejderen havde set pengene komme ind, men havde ikke krediteret dem

That makes me even more curious. On the other now we know that your deposits have truly arrived.

Ja, jeg ville også kigge efter den gemte chat, hvor han skrev det til mig, men jeg kan ikke finde den lige nu, men jeg bliver ved med at lede, når jeg er færdig med min LZK

It would be a great piece of evidence if you manage to find it.