IceCasino – generel debat (side 31)

Jeg havde den i mit navn som Paulo, og den blev godkendt af dem, kontoen blev verificeret... Jeg havde hævet penge før, og der var aldrig nogen problemer.

Nu har jeg accepteret de 5000.000 euro, men da jeg skulle hæve, virkede det ikke, fordi der stod, at jeg skulle placere væddemål med et beløb på mere end 10.000 euro, med andre ord er jeg blevet narret igen ...

De vil ikke betale, og jeg har en kvittering, hvor de indrømmer, at de ikke har tjekket det ordentligt.

Mit navn stod der, men det var ikke fuldstændigt, siger de.

You mean that you didn't fill out your surname, right?

Ja, men de godkendte det på den måde. Jeg havde allerede foretaget udbetalinger med min konto på den måde, tak.

Yeah. I'm asking just to know exactly what happened.

If you'd like to ask our complaint team to intervene, you need to file a complaint here and explain everything well.

What do you say? Will you go for it?

Hvad skal jeg så gøre? Er der nogen omkostninger ved at vende situationen?

If we don't get in touch with the casino, we won't be able to tell what can be done, actually.

So, you need to start by submitting the complaint.

Okay, jeg gør det, så skal jeg udfylde det.

Når jeg klager, vises det pågældende casino ikke der, hvor jeg kan vælge Ice Casino.

No worries at all. Please choose any casino from the list and explain well to which casino it really belongs.

My colleagues will fix it for you.

Jeg har allerede klaget

I see it. Your complaint will be reviewed soon by one of our first responders, and you will be notified about what to do next.

Ice Casino svarede: Jeg siger ikke noget, før du har talt. Jeg har leveret alt, der beviser, at jeg har ret. Jeg venter.

Hey, thats impressive, so how about saying the positives aloud? 🙂

Don't hesitate to name anything you find good or not good; tell the whole experience, this is the right place.

Why are you guys removing my reviews and can you please explain to us why they deserve a 9.8/10 score when huge casinos like Stake etc have way lower ?

Your review was not accepted because it is not a review. These are your general opinions and observations, plus the other half was about how the casino pays for a good review on our website and how it is not possible that they have the Safety Index that they have. What's more, the casino is not obliged to ask players whether they are addicted or similar. If they did that with every player they have, they would probably need quite a lot of people for it.

I am sorry, of course, that you found yourself in such a situation and that you fell into something that is certainly not pleasant. However, it is your duty to notify the casino about it and insist that they self exclude you if you have a gambling addiction. What you consider to be something the casino should have asked about, whether something was wrong, the casino does not have to see that way at all, and for them the warning signal may be something completely different.

So, when your review is based on a review of the casino, its negatives and positives, and not on general statements where you also bring us into it, then I can look at it again. You also had an open complaint connected to the review, and that is another reason why it was rejected. With an associated complaint that was rejected, the user review is, in most cases, rejected as well. Not always, but it is often like that.

As for the Safety Index, the casino does not have a single complaint that has not been resolved. It is attentive to our complaint resolvers, and whatever case they deal with is usually resolved. So that is the reason why they have such a high Safety Index.