IceCasino – generel debat (side 2)

Jeg leder efter det senere og sender det med det samme

Og den dag i dag er intet skrevet godt, og intet svar er kommet

Da pengene blev overført igen, som aldrig nåede frem og ikke blev booket tilbage

Please check your complaint, it's your turn now, and send all the information to the team.

Thank you, hope it will be solved soon.

Jeg sendte alt i chatten ovenfor

It doesn't really help if you send it to the chat above. You need to upload it into your complaint so the agent who's responsible for dealing with your complaint can take a look at it.

Jeg har indsendt en ny klage, men jeg har ikke modtaget et svar fra Guru Casino

You didn't even give us 24h to go through your case and possibly contact the casino regarding more details and then you submitted another complaint about the same. Please, give the team some time to go through it and I'm sure you'll receive the response. We receive around 700 complaints per month, that's more than 20 a day including weekends so it takes time to go through it.

Ok, jeg troede bare, der var noget galt med chatten her, undskyld. Sidste gang gik alt så hurtigt, men tak for svaret LG Nadine

Hello,

just wanted to point out that complaints nor this forum both are not served by any live chat - we simply have no capacity for that 🙂.

Anyway, I can see that your problem was solved by the casino. Great news indeed.

Wish you a good day!

Jeg opnåede min første største gevinst med 100 euro rigtige penge (uden bonus) og vandt 5.000 euro. Efter at KYC-kontrollen var vellykket, blev min anmodning om tilbagetrækning efterfølgende afvist to gange. Kasinoet har ikke været i stand til at give mig en rigtig grund den dag i dag. I mellemtiden er live chatten næsten ikke længere tilgængelig for mig, eller jeg bliver nogle gange tvunget til at vente 60 minutter, og det hele afsluttes automatisk. Hvis jeg også læser kommentarerne igennem her, så er dette casino hverken seriøst eller et casino, hvor du skal spille. Det, der foregår her, er snyd, og disse snyder alle casinospillere. Jeg vil indgive en kriminel klage mod dette reudige casino for kriminelle aktiviteter og tilbyde online casinoer på det tyske marked, som er forbudt uden en tysk licens! Jeg vil rive dette casino fra hinanden og sørge for, at folk som dette kommer direkte i fængsel!

Hello,

I understand that you think there is a chance how to teach such a company a lesson, frankly, it's not so easy. As far s I understand, you have already contacted Curacao licensing authority to resolve your complaint, am I correct?

Furthermore, you can submit your complaint even here on our website. Other players will get a chance to browse your complaint and learn how this casino operates:

https://casino.guru/complaints/create

Feel free to share your progress with the authority, please.

God eftermiddag. Tro ikke på Ice Casino. Jeg har allerede sendt mine dokumenter korrekt, jeg foretog en indbetaling, jeg formåede at tjene penge på det, og jeg foretog en udbetaling, men jeg har ventet i mere end to uger og ingenting. De siger bare ikke noget. Når jeg åbner en samtale med en chatoperatør, siger de altid de samme ord, det skal være automatisk. Fald ikke for dette SVIG!

Hello Triish1,

I can see that you've already submitted the complaint. Hopefully, we could be able to help you with your pending withdrawal.

live chatten understøtter ikke noget, den gentager bare det samme hver gang, og hævemetoderne med kort og bankoverførsel virker ikke, nu har jeg foretaget en hævning ved skrill, forhåbentlig virker det, hvis ikke fordi jeg allerede var blevet snydt.

Frankly, the pile of submitted complaints is slowly getting higher mostly due to the withdrawal delay of KYC delay.

The good news is that all (except those we find unjustified) were closed as solved.

I can see lately that lots of casinos ask their players to opt for any other payment method than the card and bank transfers, Ice is next in line I suppose. 🙁 

Jeg kan ikke forstå, hvorfor du fra Casino Guru sætter "IceCasino" på din sortliste og advarer alle spillere om dette casino!

Hvis du nu ser på de mange negative anmeldelser, så må selv du langsomt indse, at der er noget galt her - medmindre du bliver betalt ordentligt af dem 😉

Fordi dette casino ikke udbetaler gevinster!!!

Hello Mike1986,

this is the reason why all players can browse opened and closed complaints, to learn how the casino deals with problems.

If you did, you will find out that this casino solved every submitted complaint. The casino pays - with delay:

Check for yourself here:

https://casino.guru/complaints

Frankly, according to your complaint, you breached the rules:

"We have received the evidence supporting the casino's claims. All sign-ups have always been from the same devices, from the day of registration to the day when the winnings were lost."

Det tror du nok ikke selv. Det, der foregår her, er snyd, og de promoverer det.

Og selvom nogen får deres penge, så efter måneders venten. Det er kriminelt!!!!

I do believe in myself 🙂. Everybody should.

I understand that you're not happy with how your complaint developed. Sadly, we were not able to prove any irregularities associated with your account. I'm sorry.

Feel free to contact the licensing authority as Kristina suggested, let's see if this authority can serve you better.