Immerion Casino – generel debat (side 15)

Good day to you.

Uhm, well,... It almost seems like the first person admitted he does not know at all, which makes sense, because in my opinion, a chat operator can hardly assess how quickly the other teams and involved game provider will respond to you when the other one used, in my opinion, the most usual response or information mentioned somewhere in manuals. Who knows...

That's how it looks to me, and it's perplexing.

Jeg har ventet i 19 dage på udbetalingen!

Casinoet har udskudt min udbetaling i ugevis og konstant fundet på nye undskyldninger.

Enkle spørgsmål om spilverifikation eller behandlingstid besvares kun med meningsløse standardfraser.

Gennemsigtighed, pålidelighed og kundeservice mangler fuldstændigt her. Enhver, der ikke vil miste deres penge, bør helt sikkert holde sig væk.

Jeg gad vide, hvordan det høje sikkerhedsindeks er opstået?

Denne konstante udsættelse er simpelthen latterlig og absolut uacceptabel. Jeg forstår fuldt ud gennemgangsprocessen, men det, der sker her, virker som en bevidst forsinkelse.

Jeg har nu også anmeldt sagen til Spillekontrolnævnet (GCB).

Efter omkring 20 e-mails fik jeg svar her.

Scam casino. I requested withdrawal of 2500$ on 14th & it was cancelled by casino today stating - Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. Please be aware that the review typically takes up to 14 days, although it may occasionally take longer. We appreciate your patience and understanding during this time.

This is sheer harassment. Casino offered deposit bonus without any bet restrictions and you can even use bonus buy feature in slots. Then why would they need to review gameplay that to for 14 days....???

It means they are deliberately delaying withdrawal.

My casino ID- User132488343....email id at casino - umesh1rhea@gmail.com

Hello, can I get to know you?

Hi...what happened. I posted my review about Immerion casino as they hold my money deliberately

Trods en gyldig licens fra Curaçao Gaming Control Board har casinoet (Goodwin NV) ikke udbetalt penge i over 20 dage og har kommunikeret uklart.

Der er ingen tidsbegrænsninger eller beskyttelse for spillere i vilkår og betingelser, og denne adfærd modsiger det "høje sikkerhedsindeks", som Casino Guru hævder.

Jeg modtog den samme besked; mine udbetalinger blev annulleret uden kommentar. Jeg har ventet i 20 dage, og det bliver bare forsinket!

So it's pending 27th May & they want you to wait further for 30 days. Its deliberately done by them so that you play through your winning & lose entire balance during this period. This tactic is applied my many casinos nowadays.

Efter casinorepræsentantens svar så jeg, at min udbetalingsfunktion ikke længere var blokeret. Jeg foretog derefter tre udbetalinger på €1.000 hver til min private bankkonto. Det var dog ikke muligt at hæve til den samme bankkonto, som jeg havde indbetalt med (Revolut/Visa). Casinoets udbetalingshistorik viser i øjeblikket kun to udbetalinger på €1.000 hver. Derfor kontaktede jeg support, som informerede mig om, at den tredje udbetaling stadig var under behandling. Dette er den aktuelle status.

Hello,

Let's wrap up my response in one post.

You see, the casino has every right to investigate any account or gameplay as the management sees fit. The rules explicitly state this. Therefore, we cannot determine overall fairness solely on the facts permitted by the rules.

Since online casinos differ from traditional brick-and-mortar ones, the management must implement any necessary checks to ensure compliance. Due to that, we can only debate if it was really necessary, yet something like that comes to light retrospectively.

While investigating is not unfair, failing to provide decent support results in a poor user experience.

If the casino fails to pay out in compliance with its own rules, however, there will be consequences.

Hold on, I hope the the result will be good!

Hello,

If I may, please read my latest response to the other player. I understand that you might view such an investigation as an offensive step; however, when considered from a purely logical standpoint, the situation is not so clear-cut.

Yet I would like to say we had a short internal discussion about an immersive amount of players being investigated by this specific casino and in my opinion, if the investigation is really the standpoint here, the casino should freeze the funds until the game provider's investigation is concluded, because if there is suspicion worth such a long investigation, I would assume it is inappropriate to let such a player play while being investigated. However, as far as I know, even under these circumstances, the same player can cancel the withdrawal request and play out the amount.

Well, for me this is not very convincing.

⚠️ Situationen nu:

✅ 1.000 € blev debiteret fra kontoen

❌ Ingen udbetaling synlig i historikken

❌ Ingen e-mailbekræftelse

❌ Ingen beviser fra support

⏱️ Mere end 24 timer uden betaling

Jeg synes, at casinoer bør udbetale alle gevinster lige så ærligt og direkte, som spilleren stoler på casinoet og foretager en indbetaling på sin spillekonto. Normalt er spilleren loyal over for dem. Det samme kan dog ofte ikke siges om casinoer.

Fra et forretningsperspektiv skaber loyalitet og tillid til spilleren et positivt indtryk og genererer flere kunder.

Min udbetaling er fortsat forsinket! Jeg beder om hjælp 🙏

Yes ,yes...I'm still waiting, almost three months now.

3 måneder, hvilke undskyldninger har du?

kyc keeps checking and checking the documents...they are delaying the time on purpose