I can not get in touch with this link. Do you could provide another way to respond back to your request
You need to go to your account and reply to the associated complaint there.
Please do so before the timer expires. Even if you just write there that you sent everything to Kristina.
At ingen spiller her, de verificerer ikke din konto, og de beholder dine penge, er min triste oplevelse.
We have resolved many complaints with this casino, so if you'd like our complaint team to have a look at your case, please let us know.
Selvfølgelig, Romi, jeg skal nok give dig besked. Jeg vil vente lidt længere med at bevise, at de ikke verificerer kontiene. De svarer ikke engang på mine e-mails, og de har blokeret min chat. Forresten, det er den værste chat, jeg nogensinde har set på et casino. De opfører sig ikke pænt over for deres spillere.
I can see that your overall experience is not very positive, so hopefully soon it will all be over.
We'll wait for more information from you.
Bekræftet, at det er et casino-svindelnummer, indtast venligst ikke nogen, indtast 300 euro, vind 500, de har ikke ladet mig hæve dem, og bekræftelsen kommer aldrig, før du bruger de penge, hvad er det, de er ude efter, jeg anmoder om lukning af kontoen på grund af ludomani via e-mail, og de svarer ikke engang, glem alt om at indbetale penge her og spil ansvarligt 0 er det værste casino på alle måder, i alt inklusive chatten, som de ikke engang svarer på, det er det største casino-svindelnummer, jeg nogensinde har været igennem.
Bed mig om alle de beviser, du ønsker, jeg har alt, hvad du ønsker.
Well, unfortunately, we won't be able to do anything if you don't submit your complaint, actually, so it is not necessary for you to send any proof to us here on the forum, actually. 🤷♀️
Please think about it again and our complaint team will be ready to step in.
try withdrawing in 2 or 3 separate amounts. I had the same isue, then my first was aproved, the second was rejected,all over again 🙂)
Hello, after reading the comments here, I realized that I am not a very aware online casino customer.
Quick question: I signed up through Casino Guru, and after my withdrawal request was cancelled, I uploaded the documents they requested for KYC. However, it has been 5–6 days and I still haven’t received any response (positive or negative).
Do I need to make a withdrawal request first in order to create a complaint here, or should I also create a complaint for the long delay in the KYC verification? Thank you.
De vil ikke engang verificere det, før du har brugt det hele; det er et komplet casino-svindelnummer. Jeg kan ikke forstå, hvordan vi bliver ved med at falde for den slags casinoer efter oplevelserne fra andre spillere, der er blevet snydt.
Hello, after reading the comments here, I realized that I am not a very aware online casino customer.
Quick question: I signed up through Casino Guru, and after my withdrawal request was cancelled, I uploaded the documents they requested for KYC. However, it has been 5–6 days and I still haven’t received any response (positive or negative).
Do I need to make a withdrawal request first in order to create a complaint here, or should I also create a complaint for the long delay in the KYC verification? Thank you.
Hello,
If I may, I would not say you are missing something here. Based on previous experiences, this casino, as well as others under the same umbrella management, in my opinion, intentionally delayed payments, like on a big scale.
Hence, I believe there is no need to assume there is something missing on your end. Quite the opposite, I'd like to ask you to submit the complaint and keep it updated. My colleagues are trying to confront those casinos using direct player experiences, and every complaint is valuable.
Hello, since it seems many others may be in the very same situation, I just want to recap one thing here. Can you remind me how long in total you waited for the account to be verified, please? I can't remember whether your account was verified after all, and I truly hate to guess under such serious circumstances.
Hej, jeg har modtaget svigagtige overførsler, og min konto blev, som de siger, lukket, men alligevel overførte de næsten €2000 til dette casino, og ingen svarer mig.
Jeg har sendt alle overførselskvitteringerne, og de står i mit navn, men jeg har ikke en konto hos dem, og de nægter at samarbejde eller svare.
Jeg vil gerne offentliggøre det.
Could you please explain the situation better? I actually don't understand what exactly happened there, unfortunately.
Hej Romi,
Dejligt at høre fra dig. Det viser sig, at der er foretaget overførsler til dette casino fra min konto, og jeg har ikke haft adgang til den i flere måneder. Min bankkonto er blevet hacket, og der er foretaget indbetalinger der under et andet navn. Dette casino har tilladt alle overførsler, selvom de blev foretaget i mit navn, og jeg var udelukket fra at bruge dem. Hvorfor accepterer de overførsler i mit navn, hvis jeg ikke har en konto? Mit navn og efternavn står på overførslerne, men den konto, hvor indbetalingerne blev foretaget, står ikke i mit navn.
This sounds really serious, actually.
May I ask how those deposits could be made from your bank account without your permission, though?
I believe that you should check that with your bank first, and if your account has been hacked as you say, you should get a refund from your bank.
Also, is the name of the casino shown on your bank statement? That is how you know for sure that the deposits were made to this casino?
This looks like a really messed up situation, for sure.
Min bank har undersøgt sagen og givet mig en rapport over alle overførsler foretaget til dette casino, inklusive hvem de blev foretaget til. Jeg har kontaktet dem, men de har ikke svaret og har suspenderet min chatadgang.
De siger bare, at de accepterer sagen og afbryder forbindelsen.
Det er også i politiets hænder.
And were these deposits made before they closed your account there or after, actually?
I hope that you will be able to find the resolution you seek, for it's just that it really is an interesting situation. Interesting meaning weird or confusing, you know.
Disse indbetalinger blev foretaget i sidste uge, og min konto har været lukket i flere måneder; de har accepteret en anden med mine oplysninger.
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Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
