Immerion Casino – generel debat (side 5)

Hej alle sammen. Sådan registrerede jeg mig på et udenlandsk casino. Jeg fik en $50 bonus uden indskud i begyndelsen. Tro det eller ej, jeg er vant til over $400.000. Men for at trække noget tilbage, er jeg nødt til at tage det sidste skridt. Foretag et indskud på $100 i bitcoin. Da jeg ikke forstår krypto, deler vi det halvt og halvt, hvis nogen vil prøve at trække det tilbage.

Hi, I certainly wouldn't go for someone to deposit to your account, because it's forbidden and the casino can then void the money. You might want to do some research on the internet. Also, make sure you don't give your account details to anyone so you don't lose money. Try asking the support if they can help you or do you have someone close or a friend who can assist you?

There are some instructions on the internet on how to open a crypto wallet and how it works, so I'd rather try than blindly trust someone. 

hold dig væk fra dette casino, spil uden bonus, for hvis du spiller med bonus og vinder, så glem dine penge, du skal vente længe, ​​og de er på din konto, så du kan spille dem op (måske er det ideen)

værdiløs!!!

Greetings, have you had this experience playing in this casino with a bonus? Have you been unable to withdraw anything or are you still waiting for your money? Could you tell me a few more specific things about it so we know if it would be possible to help you? 

IMMERION CASINO iMR. Hold dig væk fra dette casino. Det gør ikke identifikation, så det betaler sig ikke. 45 dage, og kontoen er ikke blevet identificeret.

Hello, can I know what the casino told you about all this when you say that the verification has been going on for a month and a half? What specifically are you unable to verify, is it one or more documents?

We give casinos 14 days to sort this process out and if they don't, I often advise players to file a complaint.

Wouldn't you also be interested in this and would our team try to help you if you don't know what to do next?

If you are interested here is a link where you can open a complaint.

I hope this whole situation can be resolved.

My complaint has gone on for over 6weeks.

Yes, I have seen that, and I firmly believe that it will soon come to an end.

Stefan will answer shortly and I hope that it will have a happy ending.

Thank you Jaro and Stefan for helping me with this

You're welcome, that's what we're here for. I hope it will turn out to be successful.🙂

Just got another email asking same document that has no problems but I sent it

Hej, jeg har sendt dokumenterne mange gange, og de fortæller mig hver dag, at bare rolig, dokumenterne vil blive sorteret fra, når jeg modtager en e-mail. I 44 dage er der ikke sket noget. De håner mig hver dag. De siger, at jeg skal være tålmodig. Vær tålmodig. Den tid det tog for dette at komme fra en bonus. Jeg har ret til at trække dem tilbage, men de giver dem ikke til mig. Tak.

Kære spiller, jeg har videresendt din anmodning og vil forsøge at presse KYC-afdelingen for at få et svar. Desværre har jeg ingen information om hvorfor de ikke svarer, da supportteamet ikke behandler KYC spørgsmål eller forespørgsler. Men jeg vil gøre mit bedste for at hjælpe dig med din sag! De skriver til mig hver dag det samme for at kontakte identifikationsafdelingen på e-mail som aldrig svarer på noget, de er uacceptable, tak

Ok, mange tak.

Dette er den besked, de sender mig hver dag, den samme igen og igen

That's exactly what happened to me since Nov 6. So 60 days here. Same thing happening to you is happening to me

According to the screenshot, it is actually not about the document but more about the selfie's quality. Do you have someone to help you capture the photo, perhaps?

Hello,

The sad truth is that the first line, like common support workers in this case, are truly not able to help you. They are usually in no position to demand anything from the KYC Team. Of course I agree it all is very inconvenient. Have you been thinking about filing an official complaint? If the casino is not in extreme delay, they should find some time to respond to such a query, I guess.

My god that picture I gave them was perfect. I had someone always picture every thing they wanted as documents. If u want to see them I am gladly to show you

Langt en stor fidus. Immerion iMR casino betaler overhovedet ikke gør heller ikke identifikation. 48 dage ingenting.