Just joined JOO CASINO to find out I can ONLY PLAY 2 GAMES because i have an active bonus. (The 1st Welcome bonus) This after I joined and deposited $50!
Customer service says I can't get a refund but i will have to cancel my newly given bonus then make a withdrawal....NO I CAN'T it doesn't allow it!
DO NOT JOIN THIS SITE!
We always recommend to read the terms of every bonus beforehand, so you don't get yourself into any issues like this one you have described. It is always a free will of a player to take the bonus, so unfortunately there can't be anything done here. What are you going to do, if I may ask?
Hej folkens!
Jeg har brugt min velkomstbonus hos Joo Casino. Desværre indbetalte jeg dumt hos Paysafe og er nødt til at hæve via min tyske bankkonto. Men det vil jeg ikke. Ville det være muligt at oprette en konto hos fx N26, overføre pengene til den, og det er det? Jeg ønsker ikke, at kasinotransaktioner skal være på min normale konto... Eller har du andre ideer?
Med venlig hilsen
Flo
You should always check with the support of the casino regards the payment methods and what options do you have. They should be able to help you out with your requests, even though, I am not quite sure there will be such a solution to your request.🤷♀️
Jeg kan virkelig anbefale Joocasino. Med mit første indskud på 100 og spille 1€ slot var jeg i stand til at tjene 4000€ på få timer. Jeg troede ikke på det, men det er sandheden. Det eneste negative er, at du kun kan hæve 500€ om dagen.
Jeg har et link, hvor du kan registrere dig
Hej! Jeg modtog en e-mail om, at jeg vandt en turneringspræmie! Men jeg fik det ikke! Jeg synes, det er uretfærdigt at sige, at det var en fejl!? 
Hi, congratulations on your win. When you click on the button, you can't claim it ? Where did the casino tell you it was a mistake, please?
Jeg spurgte i livechatten og fik at vide, at det var en fejl, at jeg havde vundet!
Sorry, could you be more specific, please?
So, you have played the tournament and won, right? Then the live chat told you that it was a mistake and that you didn't win the tournament. How is this possible? Have they explained it to you, please?
Sorry for all the questions, but I cannot get it into my head that how could such a mistake happen, you know?
Provide more details regarding this issue, and maybe we will be able to help somehow.
Jeg modtog en e-mail om, at jeg havde vundet turneringen og skulle gøre krav på min præmie! Jeg gik derefter til kasinoets hjemmeside og kunne ikke finde præmien! Så gik jeg til livechatten og beskrev mit problem! I live chatten fik jeg så at vide, at min vindende besked var en fejl, vi beklager! Jeg har ikke modtaget flere oplysninger! Jeg ved heller ikke hvorfor! Det irriterede mig! 
So what kind of tournament was it? Did you actually participate at it, or you just suddenly received the message that you won?🤔
I am just trying to see what could've happened there, you know.🤷♀️
Jeg kan ikke sige med sikkerhed! Fordi forskellige spil kræver, at du deltager, deltager jeg altid! På et andet casino var det også tilfældet med spillene, og jeg vandt engang en lille præmie! Det sker automatisk med forskellige udbydere! Men jeg ledte ikke direkte efter en måde at deltage i en turnering på! Bedste ønsker!
Okay, so did you play those games to be included in the tournament ? I'd say you need to check all the important information you had to complete and if you did, then I'd probably be sad. But mistakes can happen and if you didn't do it then maybe the system just misjudged the players.
Jeg har ventet siden 1. november på, at min paysafecard -indbetaling blev krediteret. I chatten bliver jeg altid bedt om at være tålmodig. De samme undskyldninger hver dag. Jeg har sendt dem alle bekræftelser. Fra i dag er der ingen svar i chatten. Jeg har haft 24 indskud før, der altid var på min konto. Jeg har ingen idé om, hvad der foregår med DAMA for nylig. Det er en skam, jeg kunne godt lide at spille der.
Hi, sometimes it's tricky with deposits and it can take a while before the casino gets it and you can play. Maybe they don't tell you anything because they don't have anything to tell you and still they might not get anything either. So I would try to be patient and see what happens. I saw that you also opened a complaint, so at the moment it's in review status, but if nothing happens we would try to help somehow, although in these cases our possibilities are limited.
We will see what happens next.
Ja, selvfølgelig. Det irriterer mig bare, at det aldrig er sket for mig med paysafe.
I completely understand because I wouldn't like it either. I'm really curious if everything will be fine and turn out well. Did you also contact the provider to see if everything went well?
finally wagered the bonus. Then they say this. Leave me with the $70 I deposited after hours of playing, finally having some luck winning. 60x wager 😅🫠
Ja, jeg sendte også casinoet bekræftelsen. I transaktionslisten blev indbetalingen markeret som accepteret efter et par dage. I dag er dag 10, og mit indskud er der stadig ikke. I chatten får jeg altid en anden undskyldning. Ingen anelse om, hvad der er gået galt med Dama på det seneste.
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