Joo Casino – generel debat (side 3)

They must be scamming so many people.. I’m getting the same response just saying I should’ve checked the terms and condition

All they say is, I should have checked the terms and conditions. I just understand why they let me play any game being able to do any bets, then just take it all after I finish the wager amount. 60x 😅

Hello, according to what the casino wrote, you exceeded maxbet when you wagered the bonus. Are you aware of anything like that? Did you cross it many times or did it happen to you once by chance? Could you say more about that? 🤔

It's a shame that nothing has happened yet and we don't know anything else relevant. I don't know how long this whole situation can last and I would slowly expect something more. I hope that soon we will know what to expect from this case. 😕

Jeg har indgivet en klage over dette casino, fordi jeg ikke kan bestå bekræftelsen. Jeg indgav en klage, men administrationen skrev et formelt svar og lukkede min klage. Jeg har stadig ikke modtaget svar på nogen af ​​mine spørgsmål. Spil ikke på dette casino, det er min anbefaling. De vil gøre alt for at undgå at betale dig. Og klager på dette forum hjælper ikke. Jeg ventede 8 dage på svar fra kasinoet. Og jeg fik ingen svar på mine spørgsmål.

Unfortunately, as I can see in your complaint, it was rejected due to the fact that you have already played down your winnings. Isn't that right?

Therefore, our team is not able to do anything regarding your issue if there is no amount to "fight" for, you know.🤷‍♀️

With every complaint, there is a timer set, and every party needs to reply within this time frame. It is not always possible to reply to every post in the complaint right away, and that is why we have implemented these timers.

Hvad har min gevinst med det at gøre? Jeg kunne ikke bestå bekræftelsen i 10 dage, selv med en klage på dit forum. Af hvilken grund fik jeg ikke svar? Også efter én indbetaling blev mine bonusser deaktiveret. Hvorfor? Jeg ønsker at få svar på disse spørgsmål fra casinoet. Kan du virkelig ikke hjælpe mig med at finde ud af disse 2 spørgsmål?

Unfortunately, it is not possible for us to force any casino to answer to its players. Maybe you should try to contact the support. And if you already have, I am really sorry that it didn't work out.

We give casinos 14 days to proceed with the payment, but if the player plays down the money, it is closed for us as there is no amount to help get. You know.

Jeg vil indgive en ny klage over, hvad jeg skal bruge for at bestå bekræftelsen. Skal jeg åbne en ny klage? Eller vil vi diskutere dette i denne tråd?

I am not sure if I understand what you mean to tell you the truth.

So, could you please explain what the issue is now with the casino?

Have you requested a new withdrawal, perhaps, and you are not able to verify yourself? Is that what you mean?

Verification when you are trying to cashout is almost impossible. They are asking for things that we cannot provide. Just don't go there.

Hi, what documents do you not provide to the casino, what they ask from you? I think any situation regarding verification could be solved, so try to explain it to me and we'll see what can be done.

Everything is fine now. After 12 tries, I finally was approved. I’ll change my rating. There should be examples available for future clients who could have the same probleme. It would save a lot of frustrations with the process

Nej, jeg har ikke anmodet om en ny tilbagetrækning. Men jeg vil gerne gennemgå verifikation med dem og forstå, hvad der var grunden til, at jeg ikke kunne gå igennem det.

So really, you had to try that many times? What was the reason, though? Some missing documents perhaps?

At least you got it now. Right?

In that case, no complaint will be opened. Only if there is some pending withdrawal can our team intervene, you know.

You will need to communicate that with the support of the casino directly.

Hej, jeg var i stand til at vinde en stor gevinst på Joo Casino. Nu er gevinsterne annulleret, fordi jeg ikke overholdt bonusbetingelserne. Det har nok ingen chance, men det kan ikke være sandt. Casinoet er ikke parat til at vise nogen goodwill... Jeg forstår vilkårene og betingelserne, men jeg spillede også uden bonus, og jeg synes ikke det er lovligt at annullere alt? Har du nogen erfaring med dette? Er alle licenserne OK, eller kan noget styres gennem dem?

Could we take it step by step here, please?

So, you played with some bonus. Right? Was there a maximum withdrawal applied, and that is why the casino took the money that was over the limit, perhaps?

Please know that it is very important to read the terms of every bonus beforehand so you are informed about it well.

When you say that you played also with real money, could you tell us exactly how it was and what you mean, please, so we are able to hopefully help?

Højst sandsynligt får du ikke noget. Dette casino er gået dårligt. De betalte mig ikke med kun én indbetaling. Og så deaktiverede de mine bonusser og blokerede min konto. Selvom jeg kun tog én bonus. Glem ikke at skrive en anmeldelse om dette casino på siden med anmeldelser. Så andre spillere kan se om din oplevelse.

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