Kingmaker Casino – generel debat (side 21)

Jeg har et problem med at åbne linket for at indgive klagen, siden åbner, men indlæses ikke.

Jeg har et problem med at åbne det link, du postede, siden åbner, men indlæses ikke.

Når jeg går for at indgive en klage, lader afsnittet til beskrivelse af mit problem mig ikke skrive.

Vi venter på svar fra dem

Hello,

can you provide a screenshot or capture a video, please? In such cases, the problem is not specifically with the link or our page. I suggest you try to open the link in clean incognito with no add-ons installed or turned on; feel free to use different browsers or even devices.

However if you spotted "captcha failed," the situation is more complex, so please let us know more details. 🙏

What you're describing is usually caused by browser extensions—specifically by translators or text modifiers, since our page already uses Google Translator; writing in most cases won't work if you have any other translator turned on. Try to turn off all modules or add-ons you normally use while browsing, or use a completely clean browser to submit the complaint.

However if you spotted "captcha failed," the situation is more complex, so please let us know more details. 🙏

Hej, jeg har et stort problem med online casinoet Kingmaker. Jeg hævede €500 to gange for mere end 10 dage siden. Pengene er dog ikke udbetalt endnu. Jeg får hele tiden at vide, at det stadig er under behandling. Selvom det står, at udbetalinger udbetales inden for 3 hverdage, var min første udbetaling på €450 ikke et problem. De vil ikke have nogen bekræftelse, hvilket jeg tilbød, og de siger, at alt er i orden med min konto. Kan nogen venligst hjælpe mig?

Unfortunately, if you go through this thread, you will see that you are not alone in such a situation.

It looks like they have had some delays lately, so hopefully it will all be really okay, as they say.

Good on you that you submitted the complaint so our team can intervene as the 14-day timeframe is approaching now.

How long did you wait for the €450, though?

Hej Romi, jeg har lige indgivet en klage. Hver gang jeg taler med dem, er det stressende, og de siger altid det samme.

Hej, €450 blev udbetalt til tiden inden for tre hverdage. Og nu bliver de bare ved med at sige, at det bliver behandlet. Det forekommer mig mærkeligt, især da de oplyser, at det maksimalt tager tre hverdage for udbetalingerne at blive behandlet. Jeg tilbød at blive verificeret i livechatten for at fremskynde tingene, men de sagde, at det ikke var nødvendigt, og at alt var i orden, for at udbetalingerne kunne behandles.

Tak Radka, løst, jeg har nu været i stand til at indgive klagen.

That is great that you managed to submit it.

May I ask what helped just to know if we experience this with some other players?

Okay, I understand.

Well, we can see that they are probably overloaded by withdrawals, so hopefully they will manage it soon. 🙏

Så i morgen er der 14 dage. Hvad laver du, eller hvordan kan du hjælpe mig?

Da jeg indgav klagen, ville den ikke lade mig beskrive mit problem, fordi jeg havde aktiveret oversætteren, og klageformularen aktiverede allerede automatisk sin egen. Ved at deaktivere min var jeg i stand til at beskrive og forklare min situation. Lad os nu se, om jeg kan få mine penge tilbage.

Our complaint team will get back to you whenever possible. Do not worry at all. They will inform you about the next steps.

Okay, mange tak. Jeg er glad for, at jeg fandt denne side, og at den hjælper mig.

So Radka was right here. This actually happened many times before, so now we can at least determine the issue when our users describe it to us.

It is great to have this kind of cooperation. Right?

Ja, sandelig. Mange tak.

Hey, I'm glad it worked out!

However, I'm sorry to see you have to complain in order to attempt to resolve casino issues. Well, keep us posted about the progress, if it's ok. Best of luck to you!