Kosmonaut Casino – generel debat (side 3)

okay, tak

Jeg kan godt lide dette casino, det har hurtige udbetalinger, gode første indskudsbonusser, og jeg har brugt dem med succes. Overraskende nok svarer supportchatten på alle spørgsmål inden for 1 minut. Jeg giver den en vurdering på 4,5 ud af 5.

Hmm, I'm sorry to say that, but there are some clues in our internal system suggesting that you may have created more accounts to "review" this casino.

Just to get you out of the suspicious range, can you share a screenshot showing your withdrawal history, please?

Don't worry, this is a standard procedure to keep it transparent, and it's definitely voluntary. Though I have to admit, this particular casino seems to be a very good target for fake reviews.

I'm sorry to see things like this. 🙁

Jeg kan sende dig de indbetalinger, som Kosmonaut Casino skal refundere til mig. Jeg kan ikke sende dig udbetalinger fra Kosmonaut Casino, fordi jeg ikke har adgang til kontoen. Efter at jeg modtog de 294 euro, blev den hurtigt lukket, så jeg ikke kunne se de andre transaktioner. Jeg har alle indskud fra Kosmonaut i min jeton wallet og kan anmode om dem fra jeton wallet.

Well I'm glad you got your refunds. 

However, I saw that Nick wrote you in a complaint and wants you to send him something. Please take a look at it and do what is necessary, please. 

You can find the link to the complaint here. 🙂

Jeg har ikke modtaget fuld refusion. 294 euro er blevet refunderet, men 958 euro mangler stadig! Hvad jeg først bemærkede senere, i mine transaktioner

That's why I wrote to send Nick the other important things he asked for. He will look at everything and try to help.

But did the casino tell you why they only refunded a certain amount ? 🤔

Beløbet er fra i år, jeg har bemærket, at der er flere penge involveret, præcis 958 euro! Jeg kunne se dette senere på mine Jeton wallet-transaktioner. Kontoen blev lukket umiddelbart efter betalingen på 294 euro, så jeg ikke kom på ideen om at tage screenshots. Men jeg kan stadig bevise dem med Jeton wallet med navnet på kasinoet, dato og klokkeslæt. Nick har allerede dokumenterne

Thank you for the update. If you have sent the relevant documents to our complaint team, they will surely have a look at them and hopefully will be able to use those to help you out. We just need to wait until our team will be able to check those. Hopefully soon we will be able to see a solution to your case.

Det håber jeg også🙏

Kosmonaut Casino må ikke bare slippe af sted med denne fidus.

Let's let our team work and see how everything turns out. I'll keep my fingers crossed for you, but I won't get ahead of myself. 

I wish you the best of luck and if you learn anything new, be sure to let me know. 🙂

Jeg håber, der vil være positive tilbagemeldinger.

I hope so as well. 

Noget nyt? Jeg har stadig ikke modtaget det resterende beløb fra Kosmonaut Casino, og jeg får hele tiden et smilende svar fra manageren Andy. (hav en god dag) svarer han. Sådan kan det ikke blive!

According to what I see in the complaint, there is no news yet. Nick is investigating everything necessary and should get to you by now so we'll see. You have also not received anything relevant from what I can observe. I want to believe that this will be resolved as soon as possible. 😕

Der er ikke sket noget indtil videre!

Godmorgen, hvad sker der så? Ingen betaling indtil videre, intet svar..

We just need to wait to see what our complaint team will be able to do now. Unfortunately, there is nothing much to do right now, just try to be patient, even though it's not very easy.

jeg er spændt