Hello, did you try to resolve this with the casino somehow? Do I understand correctly if I say that you lost money in the end? Or did the casino take it from you? Such problems can usually arise, but I believe it's not that difficult to find a reasonable way to talk to the casino. Sometimes it's difficult, but if it's not possible we can try to help. But if a player loses money then there is nothing to save, so that's why I ask.
Jeg har prøvet, og svaret er altid det samme indbetalingsbevis med mit navn på, de vil ikke stjæle mere fra mig
Just please know that if you experience such issues, our complaint team can try to help and get it solved if possible.
Do you need our help now, perhaps?
RTP is rock bottom here. 93% bgaming lol
That's pretty low I'd say. How are the other game providers doing in this casino? Don't you know?
De nægtede at give mig 200% bonussen, selvom den står på jeres hjemmeside. Jeg brugte koden BOOMGURU.
Ja, åh gud, sikke en elendig hjemmeside! Gå ikke herhen og leder efter en udbetaling på 200%, du får den ikke.
Had a good time playing and also winning, very recommended guys!
Aiming for more more more winnings !!
De nægtede at give mig 200% bonussen, selvom den står på jeres hjemmeside. Jeg brugte koden BOOMGURU.
Hello, if the casino didn't give you a bonus, did you ask why? There must be a reason.
Unfortunately, casinos don't have to offer bonuses to players, as it's entirely up to them who they give them to and who they don't. But I would assume that they would at least say something about it.
Da jeg foretog en indbetaling og tilføjede rabatkoden, dukkede teksten "kampagne tilføjet". Derefter gennemførte jeg indbetalingen, men bonussen kom ikke.
De gav ingen anden grund end at det ikke er tilgængeligt i mit land.
Der er ingen bonus i mit land. Der er ingen finsk i forbudte lande. Dette er en elendig hjemmeside, der snyder. Bonuskoden blev dog angiveligt tilføjet i starten af indbetalingen.
So I tried looking at the Terms and Conditions, but I couldn't find it anywhere.
Anyway, as I said, the casino doesn't have to give the player a bonus, but if they know that's the case, it would be good if they let him know in advance so he doesn't deposit money there.
So did you try asking them if any bonuses are available for you? Or can't you take bonuses at all?
Hvor længe synes du, man skal vente på sin udbetaling, før man går videre og opretter en klage over CasinoGuru og Askgamblers? De har modtaget alt i KYC, og vi nærmer os nu en uge, det er faktisk ikke acceptabelt, ikke?
Jeg vil sige, at det afhænger lidt af sejrens størrelse, og om I fortsætter med at have nogen kommunikation, eller om I bare får kolde fødder/bliver ignoreret.
Men generelt set, nej, det burde ikke tage en uge.
Rettelse: Jeg ser dog, at andre har sagt, at det tog 5-7 dage for dem at få det udbetalt til deres bank, så måske er det kutyme der.
Hvor længe synes du, man skal vente på sin udbetaling, før man går videre og opretter en klage over CasinoGuru og Askgamblers? De har modtaget alt i KYC, og vi nærmer os nu en uge, det er faktisk ikke acceptabelt, ikke?
Great question, let me help here:
(I'm not sure how it works with AG.)
Here, you are welcome to submit the complaint anytime you like, and the casino contact will be notified about the new case. In certain situations, a little push works. However, it is important to note that we will not proactively intervene during the first two weeks. Every casino has 14 days from the withdrawal submission or triggered KYC to resolve delays independently, as our intervention limits their time to address complaints and withdrawals alike. Sometimes, providing enough time is the only way to resolve delays caused by increased volumes. Of course, we never knew the cause in advance. I just wanted to be transparent, and hopefully I didn't provide too much information at once.
To be honest, I hope the complaint is unnecessary, but that week seems like a long time.
Jeg har nu sendt en e-mail til Lamabet.
Tilsyneladende er deres standard, at det tager 96 timer fra den anmodede udbetaling, indtil de behandler den.
Jeg synes, det er uacceptabelt lang tid, de ser ud til bevidst at ville have spillerne til at annullere udbetalingen og derefter spille pengene.
Jeg vælger at udstede en advarsel til alle. 96 timer er for lang tid. Find spillere med meget hurtigere udbetalingstider.
Choose whatever suits you. I would consider 96 hours quite okay, not cool, but within a tolerable limit, given the daily feedback on casinos I read here on the forum, but that depends on the situation, I reckon.
Hopefully it won't take longer.
Hvilke virksomheder behandler udbetalinger inden for 24 timer? Er der en tråd her på forummet med den slags tip, hvor man kan læse/se, hvilke virksomheder der behandler det inden for så kort tid?
Jeg synes personligt ikke, at 96 timer er okay, jeg forstår det godt, hvis det er en kæmpe sum, der er vundet (men så bør kommunikationen også gå forud for situationen).
En normal udbetaling, der tager 96 timer+ at behandle, er alt for lang efter min mening.
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