Jeg gennemgik nøje detaljerne om Lamabet gennem CasinoGuru, før jeg spillede, og jeg begik en stor fejl. Min er en advarselshistorie, men jeg føler mig forpligtet over for mine fællesskabsmedlemmer til at dele min oplevelse.
Registrering var let, og jeg blev endda tildelt en VIP-manager, Jimmy, men de problemer, jeg ville støde på, startede lige. For at bekræfte mit id og min første indbetaling gennem Interac blev mange af dokumenterne afvist, og Jimmy var tilsyneladende i stand til at overbevise sikkerhedsafdelingen om at acceptere.
Jeg spillede og tabte, lavede et par indbetalinger med ApplePay og vandt $15k. Det var der, mareridtet begyndte. Beviset for ApplePay, selvom jeg leverede skærmbilleder af transaktionen fra min iPhone, blev kreditkorttransaktioner fra Keygo clearing, der viste mit navn, transaktioner, datoer, ikke godkendt. Jeg gav endda et skærmbillede af mit ApplePay-enhedsnummer med mine faktureringsoplysninger og kreditkort, men jeg accepterede stadig ikke. Jeg fortalte dem, at jeg ville indgive en klage til CasinoGuru på grund af deres handlinger og overraskelse, Jimmy overbeviste sikkerhedsafdelingen om at acceptere.
Den lykke varede ikke længe, da alle udbetalingerne blev annulleret med det samme. Jeg fik at vide, at der var en 3X gennemspilning af indbetalinger og en daglig udbetalingsgrænse på $1.000. Intet problem, jeg opfyldte alle kravene og fremsatte anmodningen om tilbagetrækning igen og overholdt grænserne.
Udbetalingen forblev afventende i et par dage, og jeg havde fremsat yderligere anmodninger om udbetaling inden for grænsen, som blev annulleret. Jimmy sagde, at jeg ikke kunne anmode om yderligere udbetalinger, før mine første $1k var behandlet. I betragtning af at deres grænser er $1k dagligt, $3k ugentligt, vil processen sandsynligvis tage måneder at opfylde.
Jeg stillede endda spørgsmålstegn ved, hvorfor udbetalinger forblev afventende så længe, og Jimmy sagde, at de var nødt til at tjekke med leverandøren for at sikre, at gevinsten var legitim, og at jeg ikke havde manipuleret spillet.
Ikke desto mindre førte denne stressende situation til, at jeg fortsatte med at spille og mistede alle pengene tilbage. Selv da jeg havde bedt om at lukke min konto på grund af denne meget dårlige oplevelse, overholdt de ikke min anmodning og tilbød bonus efter bonus i håb om, at jeg ville blive. Mit tab bør være en advarsel til mine CasinoGuru-komitémedlemmer om at vælge klogt, måske på et kasino, der sætter spilleren først.
I carefully reviewed the details of Lamabet through CasinoGuru before playing and I made a big mistake. Mine is a cautionary tale but I feel obligated to my community members to share my experience.
Registration was easy and I was even assigned a VIP Manager, Jimmy, but the issues that I would encounter just started. To verify my ID and my first deposit through Interac, many of the documents were rejected and Jimmy apparently was able to convince the security department to accept.
I played and lost, made a few deposits using ApplePay and won $15k. That is where the nightmare began. The proof of ApplePay, even though I provided screenshots of the transaction from my iPhone, credit card transaction from Keygo clearing showing my name, transactions, dates, were not approved. I evened provided a screenshot of my ApplePay device number with my billing details and credit card but still not accepted. I advised them that I would file a complaint with CasinoGuru because of their actions and surprise, Jimmy convinced the security department to accept.
That happiness did not last long as all the withdrawals were canceled immediately. I was told that there was a 3X play through on deposits and $1k Euro daily withdraw limit. No problem, I met all the requirements and made the withdrawal request again abiding by the limits.
The withdrawal remained in pending for a few days and I had made additional withdrawal requests within the limit which were canceled. Jimmy said that I could not request any further withdrawals until my initial $1k was processed. Given that their limits are $1k daily, $3k weekly, the process would likely take months to fulfill.
I even questioned why withdrawals remained pending for so long and Jimmy stated that they needed to check with the vendor to ensure that the win was legitimate and that I had not manipulated the game.
Nevertheless, this stressful situation led to me continuing to play and losing all the money back. Even when I had asked to close my account due to this very poor experience, they did not honor my request and offered bonus after bonus in hopes that I would stay. My loss should be be a warning to my CasinoGuru comity members to chose wisely, perhaps at a casino that puts the player first.
