Hej, fortalte kasinoet dig, hvorfor de konfiskerede dine penge? Jeg kan se, at der sandsynligvis er en undersøgelsesproces i gang, når de tjekker din konto, så måske er det bare en midlertidig situation, og de tjekker dit gameplay eller noget andet. Var det nødvendigt for dig at sende dokumenter til kasinoet eller ej? Jeg tror, jeg ville prøve at vente et par dage mere, og hvis du ikke hører tilbage fra kasinoet, så vil jeg anbefale at indgive en klage til os, og vores team vil forsøge at finde ud af alt, hvad vi har brug for at vide.
Hvad synes du?
Hi, did the casino tell you why they confiscated your money? I see that there is probably a investigation process going on when they check your account, so maybe it's just a temporary situation and they check your gameplay or something else. Was it necessary for you to send documents to the casino or not? I think I would try to wait a few more days and if you don't hear back from the casino, then I would recommend filing a complaint with us and our team will try to find out everything we need to know.
What do you think?